Germain Toyota of Columbus - Service Center

Just used Germain for the first time. The first person that I had contact with was friendly. I was allowed to use a coupon! Overall good experience! Will be back! that I had contact with was friendly. I was allowed to use a coupon! Overall good experience! Will be back! More

None of my fluids are topped off even though I was told None of my fluids are topped off even though I was told that they were and the gentleman that was helping me kept scolding me for not bringing the c None of my fluids are topped off even though I was told that they were and the gentleman that was helping me kept scolding me for not bringing the car in sooner during a pandemic More

Unsafe, unsatisfying work. Oil quart was left in engine compartment while they were doing the oil change. They gave me wrong third party parts where I needed Toyota brand. Bad experience compartment while they were doing the oil change. They gave me wrong third party parts where I needed Toyota brand. Bad experience More

I like this dealership and service center because it is comfortable. Bathroom is always clean, service staff are personable and always let me know what repairs are needed and the costs. comfortable. Bathroom is always clean, service staff are personable and always let me know what repairs are needed and the costs. More

Great service and friendly employees that led to my service being completed on time. I would and will recommend Germain Toyota to my friends and family. service being completed on time. I would and will recommend Germain Toyota to my friends and family. More

Always Dependable and Professional I have bought Toyota Corollas and Prius from Germain for about 40 years. They always provide excellent customer service. If something has gone wrong I have bought Toyota Corollas and Prius from Germain for about 40 years. They always provide excellent customer service. If something has gone wrong, which has happened only three times in 40 years, they are quick to respond and make it right. More

The service was great they diagnosed my problem and got it fixed and my service technician was very explanatory about everything regarding my truck abd what will be done to it it fixed and my service technician was very explanatory about everything regarding my truck abd what will be done to it More

I came happy and left unhappy. Time expectations were not met nor communicated when they werent going to be met. Communication is KEY. MY TIME IS VALUABLE. I was told one time but then when time went over a met nor communicated when they werent going to be met. Communication is KEY. MY TIME IS VALUABLE. I was told one time but then when time went over as I explained I had somewhere to be I was treated like an irate customer. I asked Aaron if someone could help him out bc I really had to go. Was told I'd be done by 1.5 hours. My appt was at 1130, I didnt leave until after 2 pm. I understand people get busy, I get it but when I explained I was stretched for time, noone cared. I spent over $360 and I expected to spend $250. None of this was communicated to me. So.. I'm patiently waiting and then when I say something I'm treated like I need to get a grip. I did not like that. Aaron was nice but had no sense of urgency for my time which is also important. Noone seemed to care or even try to work quicker to get me gone except for the cashier, she tried to calm me I would have been fine if Aaron showed concern for my time. He didnt. More

Great service and thorough inspections. Get what you pay for! Conveniently located. Immediately welcomed upon your arrival. Always pleasant to deal with and quick to address concerns. for! Conveniently located. Immediately welcomed upon your arrival. Always pleasant to deal with and quick to address concerns. More

Great service. Short time. To complete service. Excellant follow up. I like the follow up on service has been completed. Would recommend this dealer. We have Ben going for 25 years follow up. I like the follow up on service has been completed. Would recommend this dealer. We have Ben going for 25 years More