Germain Toyota of Columbus - Service Center

every time I bring my 2020 Corolla in for service. I explained something wrong with my screen panel/radio. I have video and pictures of my screen turning white and buttons on my steering wheel unabl explained something wrong with my screen panel/radio. I have video and pictures of my screen turning white and buttons on my steering wheel unable to do anything. I keep hearing the same excuses: 1 the service department need documentation and 2 if the radio exchange the same issues could occur. then the radio not part of their product and jbl won't exchange radios. More

Chris was very nice upon my arrival, even had a question after I left he promptly called me back explained my question and all was good. Receptionist who checked me out was a different story she was rude a after I left he promptly called me back explained my question and all was good. Receptionist who checked me out was a different story she was rude and was not helpful. That’s why I had to call Chris for clarification. More

Great service, scheduled ahead of time on the app. They were and kind and did a great job with providing a safe environment while I waited for my car. were and kind and did a great job with providing a safe environment while I waited for my car. More

Worst customer service I’ve ever dealt with. As far as whoever is answering the phones today instead of actually asking what my concern was she repeatedly transferred my call to a different department bec whoever is answering the phones today instead of actually asking what my concern was she repeatedly transferred my call to a different department because I had to call back. I had to call from a different phone number just for her to answer the phone and get me to the correct department on top of that I came in put 6k down my salesman seen that the backup camera was acting up and failed to mention it prior to me purchasing my vehicle also the door speakers do not work on the car and when I advised the dealership of this they said my vehicles warranty hadn’t kicked in yet because it hasn’t even been 30 days since purchase so they advised I come back in 6 days so that my repairs can go under warranty mind you these are problems the car had before purchase so honestly the dealership should be the ones to fix it at there cost but now they want me to pay a $200 deductible and diagnostic fees why should I be responsible for issues that should’ve been fixed prior to purchase not to mention I purchased a $1400 dollar package to make sure my car stays clean that my salesman pitched to me and they charged me but didn’t even apply it to the vehicle 😂😂 More

The only thing is it looked like to me that they took the bad tire off the back and put it on the right front and took my better tire and kept it bad tire off the back and put it on the right front and took my better tire and kept it More

I love Gremain Toyota! Always there to service my car. I always have great service for my Camry. I won't have anything but a Toyota. This is my 3rd Toyota. Thanks for a great car. always have great service for my Camry. I won't have anything but a Toyota. This is my 3rd Toyota. Thanks for a great car. More

I’m always pleased with the service I receive from Germain. They treat people with respect and they do not “talk down” to females. I’ve bought 3 cars from them and I’ve been pleased Germain. They treat people with respect and they do not “talk down” to females. I’ve bought 3 cars from them and I’ve been pleased More

fast efficient service great people, well organized facility, nice waiting room. they did the oil/filter change and gave me an estimate on brakes, tires, replacing filters, great people, well organized facility, nice waiting room. they did the oil/filter change and gave me an estimate on brakes, tires, replacing filters, etc More

I was having trouble getting my recall scheduled. I was getting a lot of run around until I spoke with Jake and Theresa. Great help getting a lot of run around until I spoke with Jake and Theresa. Great help More