Germain Toyota of Columbus - Service Center

Chris Curtis is a real asset to your company. Very helpful and kind. Can't recognize others due to mask wearing. But everyone was kind and courteous. helpful and kind. Can't recognize others due to mask wearing. But everyone was kind and courteous. More

The service staff was prompt and professional. This was the first time I’d been since COVID, and I was pleased with the changes in the waiting area—it made me feel like you are concerned about creating a s the first time I’d been since COVID, and I was pleased with the changes in the waiting area—it made me feel like you are concerned about creating a safe space for your customers. The work was completed quickly, and I appreciated the guidance on recommended work, which I scheduled some of it for next month. More

8:15 appt I didn’t leave until 10:30 because he left me waiting and my car was finished. Aaron helped me after the other guy abandoned me. waiting and my car was finished. Aaron helped me after the other guy abandoned me. More

The service and personnel were great. The people in the waiting room were rude. 1 woman walked in talking loud on a speakerphone without a mask. Another woman took her mask off to make a loud phone call. A waiting room were rude. 1 woman walked in talking loud on a speakerphone without a mask. Another woman took her mask off to make a loud phone call. And a man only wore a mask covering his mouth. More

I was the first customer of the day and still took over 2 hours to get a simple oil change done. Plus to my surprise, they put a Germain Toyota dealership license plate frame over my front plate even though hours to get a simple oil change done. Plus to my surprise, they put a Germain Toyota dealership license plate frame over my front plate even though I bought the car at Carmax. I didn't ask permission for this nor am I going to advertise for Germain Toyota! Everytime I go there it's always something else. Why do I waste my time there, especially at cashier without a greeting or even thank you. More

Paint The repair job on my car was great however getting my car back was a different matter. I called around noon to see when my car would be ready to pick The repair job on my car was great however getting my car back was a different matter. I called around noon to see when my car would be ready to pick up I was told that my car was done and that it was in line to be cleaned. They then informed me that they would call me when my car was ready. Around 5 o’clock I called and ask about my car and they said I could pick it up. When I picked up my car it had not been cleaned and the numbers were still written on the front window. I picked up a dirty car which Makes it hard to see if there’s any dents or nicks in it. More

Teresa Wilson is an Assistant Service Manager Rock Star. I have worked with her for many years and she never fails to see that my vehicle is correctly maintained and that I am satisfied. I have worked with her for many years and she never fails to see that my vehicle is correctly maintained and that I am satisfied. More

Made an another same day the service was provided. My vehicle was taken in promptly and completed quickly. I was very satisfied with the staff. vehicle was taken in promptly and completed quickly. I was very satisfied with the staff. More

Always professional and they take good care of me. Service techs do a great job and only do what is needed. This is my second Germain car. Service techs do a great job and only do what is needed. This is my second Germain car. More

I had a good experience for service in my Toyota Yaris. They explained what work had to be done and the price.I waited for my car and had a cup of coffee. They explained what work had to be done and the price.I waited for my car and had a cup of coffee. More