Germain Toyota of Columbus - Service Center

The work was done on a timely basis and the technician was very courteous!! My car was not washed the last two times it was in due to COVID. was very courteous!! My car was not washed the last two times it was in due to COVID. More

Germain has always been fair with my issues, probably more than fair. I trust that they will take care of my vehicle as they would a best friend. Everyone I have come in contact with has been professio more than fair. I trust that they will take care of my vehicle as they would a best friend. Everyone I have come in contact with has been professional but friendly and try not to cause me to wait. My vehicles were purchased at Germain, serviced by Germain, in a couple of cases needed more than maintenance at Germain, and I plan to buy any future vehicles from Germain. As far as the cost goes, I always wish it was less but I've compared it among friends' dealers and it seems to be equivalent in most services and sometimes better. More

I receive great customer service. They (Service Manager Billy and Assistant Service Theresa) worked with me over a year to resolve my tire issue. Thanks Billy and Assistant Service Theresa) worked with me over a year to resolve my tire issue. Thanks More

I recently switched my home dealership and was pleasantly surprised with the service, the quality and the price. I look forward to future.dealings with Germaine. surprised with the service, the quality and the price. I look forward to future.dealings with Germaine. More

The body work they did was excellent and they cleaned the car inside and out. However, it took many more days than I expected which was frustrating. car inside and out. However, it took many more days than I expected which was frustrating. More

Called service department on a Thursday around 4:30 - 5 pm. All I requested was a callback to advise if I needed to schedule a service time or if I could drive in to have tire pressure warning checked. Hav pm. All I requested was a callback to advise if I needed to schedule a service time or if I could drive in to have tire pressure warning checked. Have only had vehicle 4 months Writing this on the following Monday. Have not received a callback. More

Show up for my oil change with several additional recommended services. I initially agreed to do the extra then immediately called back and said I did not want to do them. The dealership wanna head a recommended services. I initially agreed to do the extra then immediately called back and said I did not want to do them. The dealership wanna head and did them anyhow and gave me a minor discount the next day after the work was completed without my permission More

Peeved with service tech. Missed a requested repair, gave excuses. Communication needs improvement. Asked details & could not answer. Work time & cost higher than expected. I excuses. Communication needs improvement. Asked details & could not answer. Work time & cost higher than expected. I More

Thanks again for another positive experience. I am always greeted with a friendly face. Everyone was wearing a mask, workers and customers. Inside customers were seated safely apart. My car was completed in greeted with a friendly face. Everyone was wearing a mask, workers and customers. Inside customers were seated safely apart. My car was completed in a timely manner. I always have my car serviced here. More

Dropped off vehicle at 8:30 AM for complimentary mini detail for receiving bad service from last visit. Never received call that vehicle was ready. When I called I was infornmed that vehicle had been rea detail for receiving bad service from last visit. Never received call that vehicle was ready. When I called I was infornmed that vehicle had been ready. Not pleased at all. More