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Germain Toyota of Columbus - Service Center

Columbus, OH

4.3
867 Reviews

867 Reviews of Germain Toyota of Columbus - Service Center

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September 25, 2020

Everything went fine. I tend not to give any review a perfect score. Would have liked car wash but forgot to ask about it till after leaving. More

by mskonfal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure
Sep 28, 2020 -

Germain Toyota of Columbus responded

Thank you for your business and feedback. Best Regards, Rich Newsome General Manager

September 25, 2020

GERMAIN TOYOTA is TOPS!! The people that I have worked with have always treated me with respect and Professionalism!! I like the clean environment that surrounds me! Lucy Green and Buddy Travis keep me c More

by JMONFORD813
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luci Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Asher Puri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Demetrius Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Teresa Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Buddy Travis, Ashiqur Rahman, Quinton Stewart, Aaron Goodman, Kaleb Murray
Sep 28, 2020 -

Germain Toyota of Columbus responded

Thank you for your kind words and for taking the time to leave us this 5-star review. It is wonderful to hear that we were able to provide you with the excellent experience we strive to provide all our customers. We are happy to know that our team has earned your loyalty and that Lucy and Buddy continually provide you an ultimate guest experience that keeps you coming back. We look forward to working with you again in the future. Best Regards, Rich Newsome General Manager

September 22, 2020

They tried to rip me off. Careful they try the bait and switch. Online prices were almost doubled after I showed up and had the service More

by WICKED94S10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Meredith Davis
Oct 05, 2020 -

Germain Toyota of Columbus responded

We are disappointed to hear you feel this way regarding our dealership. We would like to learn more about your visit and exactly why you feel this way. Please reach out to our Director of Customer Experience David Taynor at dtaynor@germainmotorco.com with your contact information and he will be happy to follow up with you. Best Regards, Rich Newsome General Manager

September 21, 2020

This dealership has always taken care of me promptly and efficiently. Their ability to diagnose and repair anything that I bring to them is unsurpassed. I would recommend them to anyone. More

by Mark W.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Curtis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2020 -

Germain Toyota of Columbus responded

Mark, We would like to thank you for your recommendations and for this amazing review. Our team of professionals is dedicated to providing you and everyone else who visits Germain Toyota with only the best there is to offer. Best Regards, Rich Newsome General Manager

September 21, 2020

Mrs Teresa Wilson greeted me with a smile and with respect. She and the technician who worked on my car got me in and out in good time. I appreciated that. Thank you for the great service. Kawanis B More

by B_KAWANIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Teresa Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2020 -

Germain Toyota of Columbus responded

Thank you for your kind words and this 5-star review. We appreciate you and your business and look forward to serving you for many years to come. Best Regards, Rich Newsome General Manager

September 18, 2020

Wonderful and informative staff! Always friendly and answers questions. Very efficient! Easy to work out details and explain everything that my car needed it was ok More

by KATHLEEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
AJ Castin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Teresa Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2020 -

Germain Toyota of Columbus responded

We strive for 100% satisfaction, and it is great to see you had such a positive experience at Germain Toyota. We hope you have a great day! Best Regards, Rich Newsome General Manager

September 17, 2020

My service advisor Teresa is the best. She keeps me informed of the status as I was waiting and I was very satisfied with the service and I was quickly on my way. More

by FOURWINNS21OB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Teresa Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Billy Blanton, Janet Kauer
Sep 18, 2020 -

Germain Toyota of Columbus responded

Thank you for sharing such positive feedback about your experiences with Teresa. We are fortunate to have her as a member of our team as her dedication to customer satisfaction is exceptional. Best Regards, Rich Newsome General Manager

September 15, 2020

Car in for service and tires. Waited 2 1/2 hrs before told it would be 3-5 more hours. Had my car 3 days More

by Pamwilson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Billy Blanton
Sep 30, 2020 -

Germain Toyota of Columbus responded

We are sorry to learn of your less than stellar experience. We would appreciate the opportunity to discuss your experience further with you. At your convenience please contact David Taynor our Director of Customer Experience. Best Regards, Rich Newsome General Manager

September 15, 2020

4 hours to wait to have car serviced. I was told it would not take long, otherwise I would have dropped car off. After 2 hrs. should have let me know. More

by BKSCHOTT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brandon Hood
Sep 17, 2020 -

Germain Toyota of Columbus responded

We are truly disappointed to know your recent visit was not the 5-star experience with work hard to deliver and apologize for your wait. Brandon and our team look forward to improving the level of service on your next visit. Best Regards, Rich Newsome General Manager

September 14, 2020

It was not a good one , generally I am used to some one talking to me about my car since it was my first X More

by Donfosto1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Teresa Wilson
2.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2020 -

Germain Toyota of Columbus responded

We are disappointed that we let you down on this visit. We apologize that your visit was not the quality experience you have come to expect. Please contact our Director of Customer Experience David Taynor at dtaynor@germainmotorco.com as he would like to discuss your visit with you and how we may learn and improve going forward. Best Regards, Rich Newsome General Manager

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