Germain Toyota of Columbus - Service Center

Brandon is really easy to work with. Great communication. We had a issue that was difficult to diagnose and they took the time to fix it correctly. We had a issue that was difficult to diagnose and they took the time to fix it correctly. More

Work was done as described however it took an hour longer than I was advised it would. However everyone was friendly. The service department looked like they were super busy. than I was advised it would. However everyone was friendly. The service department looked like they were super busy. More

Staff were very nice. Service took a long time for an oil change/tire rotation. I arrived at 7 am and the car wasn’t finished until almost 9 am. Same thing happened yesterday with another vehicle. I probably change/tire rotation. I arrived at 7 am and the car wasn’t finished until almost 9 am. Same thing happened yesterday with another vehicle. I probably would choose a different shop because of the time it took. More

We always have a good experience here. We bring all 3 cars here to get serviced even though 2 weren’t purchased here and one is not a Toyota. Everyone is always very friendly. Prices are the same as an cars here to get serviced even though 2 weren’t purchased here and one is not a Toyota. Everyone is always very friendly. Prices are the same as anywhere else. More

I was highly dissatisfied. The car was supposed to be done at 12 and he didn’t call me until after 1. So I called to complain and they didn’t really care. I dropped off at 8 am it shouldn’t of taken 5 h done at 12 and he didn’t call me until after 1. So I called to complain and they didn’t really care. I dropped off at 8 am it shouldn’t of taken 5 hours. By the time I returned to pick up I waited another 10 min before the two cashier were busy and I wasn’t even greeted till they were done More

I came in with a coupon which amounted to no discount after the service. I asked the girl who rang me up and she said “added costs for service”. I didn’t have any added services. I came in for an oil cha after the service. I asked the girl who rang me up and she said “added costs for service”. I didn’t have any added services. I came in for an oil change. I will not go back for future service because this was the second time something like this has happened! If you are going to put coupons out you need to be more transparent and honor the discount. More

They were friendly, but I waited for 2hours and fifteen minutes for an oil change. This was with an appointment that they said would take an hour. minutes for an oil change. This was with an appointment that they said would take an hour. More

Real good. Polite very helpful staff. Very efficient system. All good. Service desk guy, service tech, cashier all great. They had masks on so not sure who they are. system. All good. Service desk guy, service tech, cashier all great. They had masks on so not sure who they are. More

I came in for a recall repair on my Corolla. I have been to this service center before and although their work is good, they try to nickel & dime you into other minor repairs. In addition, they asked for my to this service center before and although their work is good, they try to nickel & dime you into other minor repairs. In addition, they asked for my cell and email so they could reach me when the repair was finished. I brought it in the day before my actual appointment time since I was able. They never informed me that it was finished that evening before my 7 AM appointment time the next day. When I arrived to check on my car, they said it was all finished and had been since the night before and I said I never received a call. They stated that they had texted me and sent me an email. I never had any text or email regarding my car from Toyota. I’ve never known them to be good communicators at this service center. More