Germain Toyota of Columbus - Service Center

I was disappointed that I made an appointment that was supposed to take about 60 mins but was actually 90 mins. My tire pressure light was on that morning but no one checked my tire pressure or adjusted t supposed to take about 60 mins but was actually 90 mins. My tire pressure light was on that morning but no one checked my tire pressure or adjusted them. I was also hoping for a car wash but didn’t ask for one, thank goodness since it already took longer than expected. The service guy told me that the cashier would explain my bill but she did not and barely spoke to me. I did purchase the “Care plan” that day which will hopefully save me money in the long run. Hopefully this was just an off day at the dealership. More

I always receive "Excellent Customer Service:Manager I always receive "Excellent Customer Service: Manager Theresa was very friendly and knowledgeable she explained what needed to be fixed asap like my I always receive "Excellent Customer Service: Manager Theresa was very friendly and knowledgeable she explained what needed to be fixed asap like my brakes Very honest. More

That was The Most unprofessional and disrespectful experience I received at Toyota Germain. They disrespected me as a person and as a client. Billy and his staffs didn’t respect my time at all. I felt experience I received at Toyota Germain. They disrespected me as a person and as a client. Billy and his staffs didn’t respect my time at all. I felt insulted, they gave different diagnostics for the same car and they changed their diagnostics each time. I pay $600+ for a service that they didn’t do. They let my car opened never care about it. They communicate was so poor and full of leis. Billy and. Staffs promised to contact me for all that time they never, and when a finally have them they promise to call me back a specific time and they never did. I’m taking my car in a worse condition I brought it in. It’s a big shame for Toyota!!!! Even my information were not taking when I dropped my vehicle. They didn’t have my name or email, nothing. They didn’t care. Never they reached out to me for an update on my car. My car stayed there for 2months, I was the one calling without, never they even apologized after all. I have to warn they yesterday to finally have the bills. I was so bad that I went to Billy office and screamed at him. I was very humiliated and a human been and clients. I regretted bringing my car they. That would never happen. Now even the light doesn’t turn off. I’m a human being like all others clients. Just to let you guys know. More

Great dealership. Been coming since 2001 Bought my third Great dealership. Been coming since 2001 Bought my third Avalon. I was never disappointed at the service. I would hogly recommend them to anyone int Great dealership. Been coming since 2001 Bought my third Avalon. I was never disappointed at the service. I would hogly recommend them to anyone interested More

I very pleased with Brandon. He was professional and friendly. I will recommend your service to my friends. Estimate was well with end the amount I budgeted for appointment. friendly. I will recommend your service to my friends. Estimate was well with end the amount I budgeted for appointment. More

One thing I can say is that this dealership did exactly what they said they would do. From pick up, to service, to drop off, they were professional, timely and compassionate. Special thanks to Mahogany who what they said they would do. From pick up, to service, to drop off, they were professional, timely and compassionate. Special thanks to Mahogany who went above and beyond the call of duty. You are much appreciated. More

Germain toyota sees service dept is always friendly kind always friendly. I always take both my vehicles my 2009 Camry and my 2016 Avalon there. always friendly. I always take both my vehicles my 2009 Camry and my 2016 Avalon there. More

Brandon did a great job of making sure everything was completed and in a timely manner. The other people I interacted with when I called were also very helpful and friendly as well. completed and in a timely manner. The other people I interacted with when I called were also very helpful and friendly as well. More

Brandon Dawson provided great service. He communicated well and in a timely manner. I am happy with the results. Big thanks for the loaner car! well and in a timely manner. I am happy with the results. Big thanks for the loaner car! More

I have the utmost respect for this dealership. They are always polite, fast ; accurate in their work. I have been a Toyota owner since 1987 & I wouldn't purchase any other vehicle. I really like my salesma always polite, fast ; accurate in their work. I have been a Toyota owner since 1987 & I wouldn't purchase any other vehicle. I really like my salesman AJ. He is so thoughtful & always answers my questions, if I have any. I look forward to purchasing my next vehicle from Germain Toyota. Thank you for being so professional. Joan Larkins More