Germain Toyota of Columbus - Service Center

Service was fast and efficient. I appreciated the report afterward of the condition of my vehicle. Customer service was kinda wack. Walked in, lack of direction and help. Lack of CDC guidelines were being afterward of the condition of my vehicle. Customer service was kinda wack. Walked in, lack of direction and help. Lack of CDC guidelines were being followed. No masks or masks below the nose. I will probably come back. More

Soooo....I had my vehicle towed to the service department at 11:30am. I had a 12:15 appointment. Approximately 13:00, I called to check the status of everything and was told that no vehicles were towed in th at 11:30am. I had a 12:15 appointment. Approximately 13:00, I called to check the status of everything and was told that no vehicles were towed in that morning. Red flag, but hey, we're all human. Apparently they found my car because I received a call shortly after saying they will start the diagnosis and call me with some answers. Never heard from them, so I go to the dealership to see what's going on. I was told that the technician hadn't determined what the issue was, he left for the day, and will give me a call in the morning. 🤔That doesn't sound right to me. We're talking about a diagnosis. I saw that my car was still in the parking lot, the seat belt was still wrapped around the steering wheel from the tow in, and there was no plastic on the seat or paper on the floor mats. I've been in enough auto shops to know that this is a clear indication that the car had not been touched. I asked Mr. Goodman about this and he gave me some xx answer about the technician rolling the car out of the repair bay before he left. Yes. He said that, with a very condescending attitude, I might add. I decided to have the car towed somewhere else in the morning. The next morning I went to the dealership, told them my plans to have it towed, and I let the service associate know that I didn't think he was telling me the truth. He was very adamant about his claim that the battery was tested and the paperwork he provided me clearly stated that the battery was in good condition based on the test they administered. Well... the second auto shop I had the car towed to determined that the battery was absolutely worn out, they replaced it, and now I'm up and running. Mr. Goodman lied to me twice and proceeded to be an absolute jerk when I questioned him about it. "I have always believed in treating our guest like family" 😐😐😐 More

Drove in to see if they could clear the low tire warning light. Chris took the car in and found 2 nails in right front tire. I was fortunate that Germain had the correct tire to replace it and was changed i light. Chris took the car in and found 2 nails in right front tire. I was fortunate that Germain had the correct tire to replace it and was changed in about an hour. More

Comfortable and clean wait area as well as following Covid guidelines. I was greeted promptly and work completed in good time. Service employees were polite and knowledgeable and I like how they came Covid guidelines. I was greeted promptly and work completed in good time. Service employees were polite and knowledgeable and I like how they came into waiting area to talk about work and let you know car was ready. Overall good experience and close to home! More

Teresa Wilson is an exemplary service manager who works well with the customers. She is patient, knowledgeable ,honest and efficient! Teresa answers our questions and responds to our concerns. Thank you f well with the customers. She is patient, knowledgeable ,honest and efficient! Teresa answers our questions and responds to our concerns. Thank you for supporting her efforts as an employee of Germain Toyota. More

Brandon was great!Quick service and professional as Brandon was great! Quick service and professional as always. Will always return to Germain for all of my automotive needs, whether service or sales Brandon was great! Quick service and professional as always. Will always return to Germain for all of my automotive needs, whether service or sales. Excellent. More

I came in on a Monday night and I must say Germain Toyota’s Service center was exceptional. They went above and beyond my expectations. I appreciated the kind customer service. I will definitely be ba Toyota’s Service center was exceptional. They went above and beyond my expectations. I appreciated the kind customer service. I will definitely be back. More

Very professional staff-got bad news about my car and I felt genuinely cared about and options discussed. Great experience would recommend to any one felt genuinely cared about and options discussed. Great experience would recommend to any one More

I have done business and had my car service here since 2005. Their sales department is top notch. Lucy and Demetrius have helped my family purchase a number of vehicles. I will always give them my busines 2005. Their sales department is top notch. Lucy and Demetrius have helped my family purchase a number of vehicles. I will always give them my business first. The service department always takes care of my car. Lo helped me out with my recent service visit and she was the ultimate professional. More

Great customer service! Most of the staff was very inviting. Quick and efficient. Did not have to wait at all. Checkout was fast. Highly recommend inviting. Quick and efficient. Did not have to wait at all. Checkout was fast. Highly recommend More