Germain Toyota of Columbus - Service Center

75k tune-up 34.95 plus solera add on filter 24.95. went to pay and bill was $92. Not happy did not add labor to pay and bill was $92. Not happy did not add labor More

This was only my second time here. The service department seemed to be efficient in getting vehicles checked in for service appointments. The waiting area was large. department seemed to be efficient in getting vehicles checked in for service appointments. The waiting area was large. More

First and foremost, I want to thank Brandon Dawson. He literally saved my experience in the service department from being a 0/5. Extremely responsive and helpful. I won’t mention any other names, but 2 ot literally saved my experience in the service department from being a 0/5. Extremely responsive and helpful. I won’t mention any other names, but 2 other people within the service department really need help with their customer service. From not responding to calls, to being told the one individual was gone for the day (then me showing up to the dealership and them being there). Repeatedly took my car there for a warranty issue. Was told if the issue happened again, stop in and they would check it out. I did this and was made to feel like I was in the wrong. All I will say is if you need to go here, go to Brandon Dawson! 5/5 service. Great customer service and extremely nice. More

All the staff was very polite. My 10,000 mile service only took about an hour to complete, which is exactly what they said it would take. Couldn’t have been happier with the service and generosity of the only took about an hour to complete, which is exactly what they said it would take. Couldn’t have been happier with the service and generosity of the staff. More

Usually my car run smoothly when I leave, but it is making weird noise. I ask for car wash I was told ok, but it wasn’t washed. making weird noise. I ask for car wash I was told ok, but it wasn’t washed. More

Front brake replacement that was to take 90 min took 3 1/2 hours. I had to check in with the service rep and eventually the mgr. No initiative to check in with me. Did receive a $50 discount but never did 1/2 hours. I had to check in with the service rep and eventually the mgr. No initiative to check in with me. Did receive a $50 discount but never did get an explanation. More

Had to wait 3 and half hours for oil change and coolant flush. Been ridiculous the last three services. Not happy with service that germain has done. flush. Been ridiculous the last three services. Not happy with service that germain has done. More

My tires were expensive, but the customer service was spectacular as always. I am always impressed with their treatment. They regularly go above and beyond, such as accommodating me this time when I wa spectacular as always. I am always impressed with their treatment. They regularly go above and beyond, such as accommodating me this time when I was running almost 30 minutes behind schedule. More

Made an early am appt for a tire rotation (per maintenance schedule) and a recall on my 2020 Tundra. I watched several people come in for service after me and finish before me. My 8:15 appt turned maintenance schedule) and a recall on my 2020 Tundra. I watched several people come in for service after me and finish before me. My 8:15 appt turned into a 3+ hour service. I am contemplating doing service at this dealership again and may chose another Toyota dealer. The person that checked me in was fabulous and apologetic. However, it wasn’t the service I expected. More