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Germain Toyota of Columbus - Service Center

Columbus, OH

4.3
867 Reviews

867 Reviews of Germain Toyota of Columbus - Service Center

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November 16, 2020

I had a previous experience with Germain that was suboptimal at best and I was contacted by Billy Blanton after posting a separate review that I plan to update in addition to this review. Billy w More

by El_Dzl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Billy Blanton
Nov 17, 2020 -

Germain Toyota of Columbus responded

Thank you for allowing Billy the opportunity to resolve your concern. Your feedback is truly appreciated and we apologize for any delay in the response to resolving. We all look forward to our continued relationship and improving your service experience going forward. Best Regards, Rich Newsome General Manager

November 15, 2020

Excellent customer service. Waiting area was pretty busy but the service was still done in a reasonable amount of time. Paperwork and explanation of service was provided More

by TDRAGON140
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Billy Blanton
Nov 16, 2020 -

Germain Toyota of Columbus responded

We appreciate you taking the time to leave us this positive feedback and sharing your efficient service visit with our team. We look forward to working with you in the future. Best Regards, Rich Newsome General Manager

November 13, 2020

My service was amazing at Germain Toyota. My service manager Teresa was extremely informative and quick as well as accurate with my vehicle. I will definitely be back to see her with her amazing service More

by KARL_QUIANA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Teresa Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 16, 2020 -

Germain Toyota of Columbus responded

Thank you so much for sharing your experience with Germain Toyota. We want every experience to be “five stars”! We appreciate you and for taking the time to leave Teresa this positive feedback! Best Regards, Rich Newsome General Manager

November 13, 2020

Price way too high. I was told all my lug nuts needed replacing. That's fine however the total cost for 24 lug nuts was going to cost me 250 dollars. That's ridiculous. Those exact lug nuts only cost 3.2 More

by lowell5962
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jo Bennett
November 12, 2020

Very extensive, thorough, and professional inspection. Service manager answered all my questions and was very courteous. Great job and thank you for the attention to detail! More

by Priusv
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Curtis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2020 -

Germain Toyota of Columbus responded

Thank you for your kind words and this 5-star review. We appreciate you and your business and look forward to serving you for many years to come. Best Regards, Rich Newsome General Manager

November 12, 2020

Charging $434 for a $225 tire is not considerate to your customers. If you really cared about the customer you'd take a moderate profit, not a 100% or more profit. More

by walterm2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brandon Dawson
November 12, 2020

They have always done a good job, but communication was seriously lacking during our last service. Probably won't be back after previously patronizing for 10 years. More

by LANEY2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Aaron Goodman, Brandon Dawson
Nov 16, 2020 -

Germain Toyota of Columbus responded

We are sorry to learn about your less than stellar experience with our service department. Please text our Service Manager Billy Blanton at 740-248-0360 or email him at bblanton@germainmotorco.com so he may address your concerns directly with you. Best Regards, Rich Newsome General Manager

November 12, 2020

Theresa Wilson us the best and has been my service advisor for years. We only take our three vehicles to Germain Toyota and trust no other dealer More

by Satisfied Customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Teresa Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2020 -

Germain Toyota of Columbus responded

Your continued business and trust in Teresa and our team is truly appreciated. See you next time. Best Regards, Rich Newsome General Manager

November 11, 2020

Overall, I always get great service. Price could be better.The car wash was the only horrible experience. I had to find someone to help me get my suv that was parked right outside the Bay Area and door More

by HWKNS_LSL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Curtis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 12, 2020 -

Germain Toyota of Columbus responded

We appreciate your business and for providing us with this feedback. We are sorry to learn your visit wasn't quite the 5-star experience we work hard to provide. We look forward to improving upon your next visit. Best Regards, Rich Newsome General Manager

November 10, 2020

Very disappointed in the wait time for simple oil change when I arrived on time . Usually no problem but and 1hr 45minutes was not appreciated. More

by BECKY_C58
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Non of the above
Dec 07, 2020 -

Germain Toyota of Columbus responded

We apologize for any inconvenience and thank you for your patience. We look forward to improving upon your next visit. Best Regards, Rich Newsome General Manager

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