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Germain Toyota of Columbus - Service Center
Columbus, OH
864 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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864 Reviews of Germain Toyota of Columbus - Service Center
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November 13, 2020
Price way too high. I was told all my lug nuts needed replacing. That's fine however the total cost for 24 lug nuts was going to cost me 250 dollars. That's ridiculous. Those exact lug nuts only cost 3.2 replacing. That's fine however the total cost for 24 lug nuts was going to cost me 250 dollars. That's ridiculous. Those exact lug nuts only cost 3.29 each. Also 35 dollars to rotate tires is also high and 20 dollars to change oil filter even though I brought in my own oil. At last the cost of 244.68 to replace a tire pressure sensor seems too high also. Tire centers do it for less than 100 dollars. Germaine also wanted 33.79 to change a 2 dollar bulb that's not hard to get to. Crazy. I don't think this dealer will get my business anymore and I'm telling all my friends to stay away. More
by lowell5962
Verified CustomerEmployees Worked With
Jo Bennett
November 12, 2020
Very extensive, thorough, and professional inspection. Service manager answered all my questions and was very courteous. Great job and thank you for the attention to detail! Service manager answered all my questions and was very courteous. Great job and thank you for the attention to detail! More
by Priusv
Employees Worked With
November 12, 2020
Charging $434 for a $225 tire is not considerate to your customers. If you really cared about the customer you'd take a moderate profit, not a 100% or more profit. customers. If you really cared about the customer you'd take a moderate profit, not a 100% or more profit. More
by walterm2
Employees Worked With
Brandon Dawson
November 12, 2020
They have always done a good job, but communication was seriously lacking during our last service. Probably won't be back after previously patronizing for 10 years. seriously lacking during our last service. Probably won't be back after previously patronizing for 10 years. More
by LANEY2
Employees Worked With
Aaron Goodman, Brandon Dawson
November 12, 2020
Theresa Wilson us the best and has been my service advisor for years. We only take our three vehicles to Germain Toyota and trust no other dealer advisor for years. We only take our three vehicles to Germain Toyota and trust no other dealer More
by Satisfied Customer
Employees Worked With
November 11, 2020
Overall, I always get great service. Price could be better.The car wash was the only horrible experience. I had to find someone to help me get my suv that was parked right outside the Bay Area and door better.The car wash was the only horrible experience. I had to find someone to help me get my suv that was parked right outside the Bay Area and doors were closed. More
by HWKNS_LSL
Employees Worked With
November 10, 2020
Very disappointed in the wait time for simple oil change when I arrived on time . Usually no problem but and 1hr 45minutes was not appreciated. when I arrived on time . Usually no problem but and 1hr 45minutes was not appreciated. More
by BECKY_C58
Employees Worked With
Non of the above
November 10, 2020
Brought my Mom’s car in for a detail. Went to pick it up the next day... paid ($279) to get the key, and found that the car seats hadn’t even been touched. Had to leave the car for another day. Called the n the next day... paid ($279) to get the key, and found that the car seats hadn’t even been touched. Had to leave the car for another day. Called the next afternoon and no one seemed to know where my car was. They finally found it, untouched from the previous day so had to leave it yet another day to detail it correctly. Finally got it in a clean manner but still had a stale smell. I’ve used this service before and was very pleased. This time was sooo disappointing. Donna in the Service Dept was the only bright star during this ordeal. She took the time to personally locate my vehicle to get the service back on track. KUDOS TO DONNA!! I would not recommend this service to anyone. Disappointed in Canal Winchester More
by Debndavedaniel2
Employees Worked With
Donna in Service , Brandon Hood
November 08, 2020
This was only my second time here. The service department seemed to be efficient in getting vehicles checked in for service appointments. The waiting area was large. department seemed to be efficient in getting vehicles checked in for service appointments. The waiting area was large. More
by dnt
Employees Worked With
Aaron Goodman
