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Germain Toyota of Columbus - Service Center

Columbus, OH

4.3
867 Reviews

867 Reviews of Germain Toyota of Columbus - Service Center

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November 19, 2020

Brandon was great!Quick service and professional as Brandon was great! Quick service and professional as always. Will always return to Germain for all of my automotive needs, whether service or sales More

by nawlinsfish1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Dawson
Nov 23, 2020 -

Germain Toyota of Columbus responded

Thank you for the shout out for Brandon. We are happy to know he took excellent care of you and we all look forward to our continued relationship. Best Regards, Rich Newsome General Manager

November 18, 2020

I came in on a Monday night and I must say Germain Toyota’s Service center was exceptional. They went above and beyond my expectations. I appreciated the kind customer service. I will definitely be ba More

by MORIAHHOWARD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jo , Brandon Dawson
Nov 19, 2020 -

Germain Toyota of Columbus responded

Thanks for taking the time to share your thoughts and feedback with us. We're grateful for your honest feedback and we're glad you feel we're on the right track! Best Regards, Rich Newsome General Manager

November 18, 2020

Very professional staff-got bad news about my car and I felt genuinely cared about and options discussed. Great experience would recommend to any one More

by Amyw
Recommend Dealer
Yes
Employees Worked With
Brandon Hood
Nov 19, 2020 -

Germain Toyota of Columbus responded

We thank you for choosing Germain Toyota for your service needs. Our team is here to support and assist. Best Regards, Rich Newsome General Manager

November 18, 2020

Teresa Wilson is an exemplary service manager who works well with the customers. She is patient, knowledgeable ,honest and efficient! Teresa answers our questions and responds to our concerns. Thank you f More

by wdistel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Teresa Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 19, 2020 -

Germain Toyota of Columbus responded

Thank you for taking the time to share such kind words about your experiences with Teresa. We are fortunate to have Teresa as a member of our team ensuring the complete satisfaction of our valued customers. Best Regards, Rich Newsome General Manager

November 18, 2020

I have done business and had my car service here since 2005. Their sales department is top notch. Lucy and Demetrius have helped my family purchase a number of vehicles. I will always give them my busines More

by o.isimeme
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lo Bennett
Nov 19, 2020 -

Germain Toyota of Columbus responded

Thank you for your continued business and kind words. We are overjoyed to know that our team continually meets if not exceeds your expectations. Best Regards, Rich Newsome General Manager

November 17, 2020

Best Toyota service department in central Ohio. I drive a few extra miles for the best! Put a new Tundra in show room please. lol More

by OHIOMILLS
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Chris Curtis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2020 -

Germain Toyota of Columbus responded

Thank you for choosing Germain Toyota for your automotive service needs and for making the trip to the east side to visit our dealership. Your comments and suggestions are always appreciated. Best Regards, Rich Newsome General Manager

November 17, 2020

Great customer service! Most of the staff was very inviting. Quick and efficient. Did not have to wait at all. Checkout was fast. Highly recommend More

by willial343
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Teresa Wilson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Curtis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2020 -

Germain Toyota of Columbus responded

We appreciate you taking the time to leave us this review as well as for your business. Best Regards, Rich Newsome General Manager

November 17, 2020

Brandon Hood was very kind and professional. The lady taking the payments was very rude. She’s the reason I’m only giving the 4 stars. More

by 5starlady
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Hood
Nov 18, 2020 -

Germain Toyota of Columbus responded

Thank you for your business and for providing feedback regarding your experience. We sincerely apologize if any member of our team came across as being rude as our goal is to provide a quality and friendly experience at every touchpoint. Best Regards, Rich Newsome General Manager

November 17, 2020

They have always been professional, friendly and efficient. I just had an oil change and tire rotation. There was some kind of mixup, and I was called to come in before it was ready. They gave me a More

by Mariann
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Teresa Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2020 -

Germain Toyota of Columbus responded

Mariann, We thank you for choosing Germain Toyota for your automotive service needs. We do apologize for any inconvenience the mixup may have caused. Our team looks forward to our continued relationship, see you next time. Best Regards, Rich Newsome General Manager

November 16, 2020

Needed outside mirror replaced. Everything was clearly explained, the repairs were finished in a timely manner as promised. Theresa was the representative I dealt with; she was knowledgeable and very cou More

by BoltsFan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Teresa Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 17, 2020 -

Germain Toyota of Columbus responded

We thank you for leaving Teresa and our team this kind review. Providing our guests with quality service is our goal here at Germain. See you next time. Best Regards, Rich Newsome General Manager

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