Germain Toyota of Columbus - Service Center

Teresa Wilson is an exemplary service manager who works well with the customers. She is patient, knowledgeable ,honest and efficient! Teresa answers our questions and responds to our concerns. Thank you f well with the customers. She is patient, knowledgeable ,honest and efficient! Teresa answers our questions and responds to our concerns. Thank you for supporting her efforts as an employee of Germain Toyota. More

I have done business and had my car service here since 2005. Their sales department is top notch. Lucy and Demetrius have helped my family purchase a number of vehicles. I will always give them my busines 2005. Their sales department is top notch. Lucy and Demetrius have helped my family purchase a number of vehicles. I will always give them my business first. The service department always takes care of my car. Lo helped me out with my recent service visit and she was the ultimate professional. More

Best Toyota service department in central Ohio. I drive a few extra miles for the best! Put a new Tundra in show room please. lol few extra miles for the best! Put a new Tundra in show room please. lol More

Great customer service! Most of the staff was very inviting. Quick and efficient. Did not have to wait at all. Checkout was fast. Highly recommend inviting. Quick and efficient. Did not have to wait at all. Checkout was fast. Highly recommend More

Brandon Hood was very kind and professional. The lady taking the payments was very rude. She’s the reason I’m only giving the 4 stars. taking the payments was very rude. She’s the reason I’m only giving the 4 stars. More

They have always been professional, friendly and efficient. I just had an oil change and tire rotation. There was some kind of mixup, and I was called to come in before it was ready. They gave me a efficient. I just had an oil change and tire rotation. There was some kind of mixup, and I was called to come in before it was ready. They gave me a free oil change on my next visit. That was an unexpected courtesy! More

Needed outside mirror replaced. Everything was clearly explained, the repairs were finished in a timely manner as promised. Theresa was the representative I dealt with; she was knowledgeable and very cou explained, the repairs were finished in a timely manner as promised. Theresa was the representative I dealt with; she was knowledgeable and very courteous. The cashiers were also very friendly and helpful. More

I had a previous experience with Germain that was suboptimal at best and I was contacted by Billy Blanton after posting a separate review that I plan to update in addition to this review. Billy w suboptimal at best and I was contacted by Billy Blanton after posting a separate review that I plan to update in addition to this review. Billy was friendly, knowledgeable, professional, and most importantly, committed to resolving the issue, which he did. The only constructive feedback I have concerns the timeliness of the resolution. I was first contacted by Billy in July, and it took until October to receive resolution. Billy not only resolved the concerns I had, but included additional incentives he didn’t have to, and provided me with a rental car and excellent service throughout the process. I am very pleased after the first experience I had and I can assure anyone considering using Germain service that Billy Blanton is very concerned with providing the best customer service possible and doing the right thing when things go wrong. Billy runs a good ship and keeps his crew on top of things. I won’t hesitate to go see them again. More

Excellent customer service. Waiting area was pretty busy but the service was still done in a reasonable amount of time. Paperwork and explanation of service was provided but the service was still done in a reasonable amount of time. Paperwork and explanation of service was provided More

My service was amazing at Germain Toyota. My service manager Teresa was extremely informative and quick as well as accurate with my vehicle. I will definitely be back to see her with her amazing service manager Teresa was extremely informative and quick as well as accurate with my vehicle. I will definitely be back to see her with her amazing service. More