Germain Toyota of Columbus - Service Center

Thank all of your team. Stay well and I will see you soon. Your crew went out of the’er way to get the job done. Shout out to the torch guy! soon. Your crew went out of the’er way to get the job done. Shout out to the torch guy! More

Service work was done on time with no problems. Service area and waiting area was clean. With the covid virus I did feel that there should be a little more distance between the seating. area and waiting area was clean. With the covid virus I did feel that there should be a little more distance between the seating. More

Nothing to complain about, my service time was very adequate! It was exact! I hope the work requested was done, was not back there to be certain. You know you sometimes see on the news where they sa adequate! It was exact! I hope the work requested was done, was not back there to be certain. You know you sometimes see on the news where they say they do a specific job, but a hidden camera under the hood shows otherwise. So I’m banking on honesty. More

Service was done well and to my satisfaction. Germain has always treated us well. We will return for service as long as we are satisfied. always treated us well. We will return for service as long as we are satisfied. More

Germain Toyota is a professional environment, the building is clean and their service was efficient and timely. The people are friendly and courteous and make doing business a pleasure. building is clean and their service was efficient and timely. The people are friendly and courteous and make doing business a pleasure. More

My service experience was fantastic all around. Very well ran and organized. I was able to schedule a time the was convenient for me. Thank you Germian Toyota! ran and organized. I was able to schedule a time the was convenient for me. Thank you Germian Toyota! More

Service was fast and efficient. I appreciated the report afterward of the condition of my vehicle. Customer service was kinda wack. Walked in, lack of direction and help. Lack of CDC guidelines were being afterward of the condition of my vehicle. Customer service was kinda wack. Walked in, lack of direction and help. Lack of CDC guidelines were being followed. No masks or masks below the nose. I will probably come back. More

Soooo....I had my vehicle towed to the service department at 11:30am. I had a 12:15 appointment. Approximately 13:00, I called to check the status of everything and was told that no vehicles were towed in th at 11:30am. I had a 12:15 appointment. Approximately 13:00, I called to check the status of everything and was told that no vehicles were towed in that morning. Red flag, but hey, we're all human. Apparently they found my car because I received a call shortly after saying they will start the diagnosis and call me with some answers. Never heard from them, so I go to the dealership to see what's going on. I was told that the technician hadn't determined what the issue was, he left for the day, and will give me a call in the morning. 🤔That doesn't sound right to me. We're talking about a diagnosis. I saw that my car was still in the parking lot, the seat belt was still wrapped around the steering wheel from the tow in, and there was no plastic on the seat or paper on the floor mats. I've been in enough auto shops to know that this is a clear indication that the car had not been touched. I asked Mr. Goodman about this and he gave me some xx answer about the technician rolling the car out of the repair bay before he left. Yes. He said that, with a very condescending attitude, I might add. I decided to have the car towed somewhere else in the morning. The next morning I went to the dealership, told them my plans to have it towed, and I let the service associate know that I didn't think he was telling me the truth. He was very adamant about his claim that the battery was tested and the paperwork he provided me clearly stated that the battery was in good condition based on the test they administered. Well... the second auto shop I had the car towed to determined that the battery was absolutely worn out, they replaced it, and now I'm up and running. Mr. Goodman lied to me twice and proceeded to be an absolute jerk when I questioned him about it. "I have always believed in treating our guest like family" 😐😐😐 More

Drove in to see if they could clear the low tire warning light. Chris took the car in and found 2 nails in right front tire. I was fortunate that Germain had the correct tire to replace it and was changed i light. Chris took the car in and found 2 nails in right front tire. I was fortunate that Germain had the correct tire to replace it and was changed in about an hour. More

Comfortable and clean wait area as well as following Covid guidelines. I was greeted promptly and work completed in good time. Service employees were polite and knowledgeable and I like how they came Covid guidelines. I was greeted promptly and work completed in good time. Service employees were polite and knowledgeable and I like how they came into waiting area to talk about work and let you know car was ready. Overall good experience and close to home! More