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Germain Toyota of Columbus - Service Center

Columbus, OH

4.2
863 Reviews

863 Reviews of Germain Toyota of Columbus - Service Center

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December 17, 2020

I think his name was Ryan or Brain, so bad with names, nice looking kinda full shaped, he went out of his way oh he has four girls, so nice and professional and friendly More

by jesmithstoudermire@yahoo.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Hood
Dec 18, 2020 -

Germain Toyota of Columbus responded

We thank you for your business and kind 5-star rating. Please let us know if you need anything further. Best Regards, Rich Newsome General Manager

December 17, 2020

Hello not bad been waiting at Germain Toyota for 2 n half hours for rear brakes is good but clicked parking brakes stick way too high More

by PSARRA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Curtis
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2020 -

Germain Toyota of Columbus responded

We appreciate you following up with our customer relations manager Mahogany regarding your previous visit and concern. We look forward to seeing you at your next visit. Best Regards, Rich Newsome General Manager

December 17, 2020

Thank you Mo and Brandon for your wonderful customer service. I couldn’t be happier my car is working wonderful and drives so much better!! More

by Susana
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mahogany Nolen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Hood
Dec 28, 2020 -

Germain Toyota of Columbus responded

We thank you for taking the time to let us know that our team provided you with a positive service experience. Best Regards, Rich Newsome General Manager

December 16, 2020

Very rude dishonest company would. Ot recommend to anyone for service picked up car from service after having it for weeks and took it across street to get fixed DO NOT GO HERE More

by Nevergohere
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Teresa Wilson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2020 -

Germain Toyota of Columbus responded

We are sorry to learn of your less than stellar experience with our dealership. We would like to learn more about your visit and address your concerns directly with you. Please contact our customer relations manager Mahogany Nolen at 614-759-3026 or mahoganynolen@germainmotor.com with further details. Mahogany is eager to assist. Best Regards, Rich Newsome General Manager

December 16, 2020

This was a followup because my brakes were screaming after new brakes were installed. Teresa Wilson was my champion and addressed my problem with care and professionalism. More

by PJOBLAKE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Teresa Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 17, 2020 -

Germain Toyota of Columbus responded

Thank you for taking time out of your busy schedule to share Teresa's dedication to customer satisfaction. We are quite fortunate to have her on our team taking great care of our valued customers. Best Regards, Rich Newsome General Manager

December 15, 2020

I have dealt with Germain Toyota numerous times over the years and things have not changed. .. they're the Best when it comes to selling and servicing your vehicle. They make you feel comfortable and no wo More

by P5191
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
AJ Castin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Bauman
Dec 17, 2020 -

Germain Toyota of Columbus responded

Your continued business is truly appreciated. We are thrilled to know that our team continually provides you with the quality experiences you deserve. Best Regards, Rich Newsome General Manager

December 15, 2020

I was seated for more than 2hrs waiting for my car only for them to tell me they sent a msg to my phone waiting for inspection response, whiles I was seated right there. I have to wait for another hour and More

by Adwoa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joe Mathias, Joliyah Bennett
Dec 17, 2020 -

Germain Toyota of Columbus responded

We are truly disappointed to learn of your less than stellar experiences with our service department. Our customer relations manager Mahogany Nolen would appreciate the opportunity to speak directly with you regarding your visits. Please contact her at 614-759-3026 so she may gather further information regarding your experiences. Best Regards, Rich Newsome General Manager

December 14, 2020

Great service and fast and quick. I received a text message when my vehicle was finished and my car was in the same condition when I dropped it off. More

by Solomon broomfield
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Curtis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Dawson
Dec 15, 2020 -

Germain Toyota of Columbus responded

Your kind words and 5-star rating mean so much to us all. Thank you for choosing Germain Toyota for your automotive service needs. Best Regards, Rich Newsome General Manager

December 12, 2020

I would like to thank everybody at Germain East what a wonderful job they did on my truck and very happy to deal with them thanks very much you guys appreciate it and happy holidays! More

by sandrews3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angie Anderson , Brandon Hood
Dec 14, 2020 -

Germain Toyota of Columbus responded

We would like to thank you for your recommendations and for this amazing review. Our team of professionals is dedicated to providing you and everyone else who visits Germain Toyota with only the best there is to offer. Best Regards, Rich Newsome General Manager

December 12, 2020

I just got my 2015 Tacoma paid off . I have nothing but good things to to say about Germain Toyota. Great service and very friendly Associates. And a Great Truck ! More

by RPD029
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Crystal Brown, Brandon Hood
Dec 14, 2020 -

Germain Toyota of Columbus responded

Your continued business and kind words are greatly appreciated. We look forward to keeping you and your Tacoma safely on the road. Best Regards, Rich Newsome General Manager

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