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Germain Toyota of Columbus - Service Center

Columbus, OH

4.3
867 Reviews

867 Reviews of Germain Toyota of Columbus - Service Center

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December 21, 2020

Brandon was extremely helpful and kept me updated throughout the process and explained what was being done and long long it would take to complete More

by ROMIELO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Dawson
Dec 22, 2020 -

Germain Toyota of Columbus responded

We appreciate you, your business, and for taking the time to leave these kind words. It’s so nice to hear that Brandon helped to make your experience such a positive one. Best Regards, Rich Newsome General Manager

December 21, 2020

Came in for oil change incoming scan said I needed a 4 wheel alignment I accept alignment 20 minutes later I’m out very disappointed More

by JFB55
Recommend Dealer
No
Employees Worked With
Brandon Dawson
Dec 22, 2020 -

Germain Toyota of Columbus responded

We are sorry to learn you are not completely satisfied with your visit. Please contact Mahogany Nolen our customer relations manager with details regarding your visit so she may have the opportunity to address your concerns. Best Regards, Rich Newsome General Manager

Dec 22, 2020 -

JFB55 responded

I feel like I was tricked out of $119.00. I think they hooked my vehicle up to a machine and it advised there was nothing wrong. I’ve spent more time in this garage for an oil change than I did for this so the incoming scan is just a scam

December 21, 2020

I always get great service at Germain Toyota. Chris I always get great service at Germain Toyota. Chris Curtis is my go to person he and the rest of the staff always do a great job More

by EDHAMBRICK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Curtis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 22, 2020 -

Germain Toyota of Columbus responded

Thank you for your kind words and this 5-star review. We appreciate you and your business and look forward to serving you for many years to come. Best Regards, Rich Newsome General Manager

December 17, 2020

Thank you Mo and Brandon for your wonderful customer service. I couldn’t be happier my car is working wonderful and drives so much better!! More

by Susana
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mahogany Nolen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Hood
Dec 28, 2020 -

Germain Toyota of Columbus responded

We thank you for taking the time to let us know that our team provided you with a positive service experience. Best Regards, Rich Newsome General Manager

December 17, 2020

Hello not bad been waiting at Germain Toyota for 2 n half hours for rear brakes is good but clicked parking brakes stick way too high More

by PSARRA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Curtis
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2020 -

Germain Toyota of Columbus responded

We appreciate you following up with our customer relations manager Mahogany regarding your previous visit and concern. We look forward to seeing you at your next visit. Best Regards, Rich Newsome General Manager

December 17, 2020

I would definitely recommend this location for service. They did a great job and my truck has been working since they fixed it . I appreciate all the hard work and quick repair. More

by JULIE.HALL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Billy Blanton
Dec 18, 2020 -

Germain Toyota of Columbus responded

We thank you for leaving our service team this kind review. Your business and trust in our team mean so much to us all. Best Regards, Rich Newsome General Manager

December 17, 2020

I think his name was Ryan or Brain, so bad with names, nice looking kinda full shaped, he went out of his way oh he has four girls, so nice and professional and friendly More

by jesmithstoudermire@yahoo.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Hood
Dec 18, 2020 -

Germain Toyota of Columbus responded

We thank you for your business and kind 5-star rating. Please let us know if you need anything further. Best Regards, Rich Newsome General Manager

December 16, 2020

This was a followup because my brakes were screaming after new brakes were installed. Teresa Wilson was my champion and addressed my problem with care and professionalism. More

by PJOBLAKE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Teresa Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 17, 2020 -

Germain Toyota of Columbus responded

Thank you for taking time out of your busy schedule to share Teresa's dedication to customer satisfaction. We are quite fortunate to have her on our team taking great care of our valued customers. Best Regards, Rich Newsome General Manager

December 16, 2020

Very rude dishonest company would. Ot recommend to anyone for service picked up car from service after having it for weeks and took it across street to get fixed DO NOT GO HERE More

by Nevergohere
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Teresa Wilson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2020 -

Germain Toyota of Columbus responded

We are sorry to learn of your less than stellar experience with our dealership. We would like to learn more about your visit and address your concerns directly with you. Please contact our customer relations manager Mahogany Nolen at 614-759-3026 or mahoganynolen@germainmotor.com with further details. Mahogany is eager to assist. Best Regards, Rich Newsome General Manager

December 15, 2020

I have dealt with Germain Toyota numerous times over the years and things have not changed. .. they're the Best when it comes to selling and servicing your vehicle. They make you feel comfortable and no wo More

by P5191
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
AJ Castin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Bauman
Dec 17, 2020 -

Germain Toyota of Columbus responded

Your continued business is truly appreciated. We are thrilled to know that our team continually provides you with the quality experiences you deserve. Best Regards, Rich Newsome General Manager

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