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Germain Toyota of Columbus - Service Center

Columbus, OH

4.5
885 Reviews

885 Reviews of Germain Toyota of Columbus - Service Center

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April 04, 2025

Scott Guinn met me at intake, listened to my concerns and kept me informed throughout process. My experience at Germain couldn’t have been nicer! More

by nursemary48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Guinn
April 03, 2025

What is have a good experience on here for Service I was met by mahogany Nolan and she made sure everything was done properly and insured I was kept informed and contacted as soon as everything was done. Th More

by Jim W.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mahogany Nolen
4.0
This rating includes all reviews, with more weight given to recent reviews.
April 02, 2025

The welcome team are great, do not need to spend time looking for who or what I need. The service team, especially Mahogany was great to work with, quick to get my truck in and efficient in working with More

by svance3114
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mahogany Nolen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The welcome team up front outside, impressive.
Apr 03, 2025 -

Germain Toyota of Columbus responded

Thanks so much for mentioning all the aspects of your service visit that stood out. We especially appreciate your kind words and recommendation of Mahogany's assistance. Please come see us again some day! Best Regards, Marcello Frustaci General Manager

March 31, 2025

The wait time was shorter than usual which was great. Everyone was polite and professional. More

by Alberta Afoko
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Curtis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 03, 2025 -

Germain Toyota of Columbus responded

Thanks for letting us know how pleased you were with the convenience of this service visit, Alberta! It is always our pleasure to get the work done in a timely manner so you can go back to your day. We'll see you next time! Best Regards, Marcello Frustaci General Manager

March 30, 2025

I had a great service experience at Germain Toyota in Columbus, Ohio due to the great customer service of Mahogany Nolan. I was able to put my worries aside, Mahogany walked me through each step of the p More

by jamesblevins4444
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mahogany Nolen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 03, 2025 -

Germain Toyota of Columbus responded

We're glad Mahogany made your day a little easier by keeping you in the loop during your visit, James. Thanks so much for your positive feedback on this experience. We look forward to your next visit with us! Best Regards, Marcello Frustaci General Manager

March 30, 2025

Thank you so much chris for your service at 03/29/25 ,I hope see you next time for my vehicle service. More

by Bifsnu
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Curtis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 03, 2025 -

Germain Toyota of Columbus responded

Thanks for letting us know Chris and our service team did a great job! Making your service visits convenient and thorough are our top priorities. We hope to do the same at your next appointment. Best Regards, Marcello Frustaci General Manager

March 24, 2025

Mahogany Nolen is a very knowledgeable service center asset to Germain. She answered every question I had about what service would be performed. She informed me of when my car would be ready. More

by Boblinda2016
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gabrielle Mansour
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2025 -

Germain Toyota of Columbus responded

Thank you for your trust in our service team! We're happy Mahogany provided you with an engaging and informative visit. Please don't hesitate to give us a call the next time we may assist you. It's always our pleasure! Best Regards, Marcello Frustaci General Manager

March 23, 2025

Mohagany was awesome! I came in on Thursday regarding a slow leak in my tire. They were busy, but insisted that I come back on Saturday because she wanted to make sure th More

by amastin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mahogany Nolen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2025 -

Germain Toyota of Columbus responded

Thanks for taking the time to review your service experience! We're happy Mahogany handled your visit with great care. We hope you'll continue to choose Germain Toyota for all your automotive needs! Best Regards, Marcello Frustaci General Manager

March 22, 2025

I am absolutely so, very comfortable leaving my vehicle for service at this dealership, the welcoming staff at the service department does a fantastic job and your vehicle is completed as promised! I espec More

by Satisfy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Pratt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Teresa Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Curtis
5.0
This rating includes all reviews, with more weight given to recent reviews.
LaQuita Allsion
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordyn Newman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2025 -

Germain Toyota of Columbus responded

That's awesome! Thank you for always trusting Chris and the Germain Toyota team to get the job done right. We really appreciate your continued business and hope to make your next appointment just as exceptional. Best Regards, Marcello Frustaci General Manager

March 21, 2025

The service at Germain Toyota is well above my expectations. I feel confident that my car is being looked after and the service is done at a level of excellence that has kept me on the road. I was More

by Rick St Onge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Curtis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marcello Frustaci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 21, 2025 -

Germain Toyota of Columbus responded

Rick, thanks for the fantastic review of Chris! He's the consummate advocate for our guests, and we're pleased he has always taken exceptional care of you and your vehicle. Thank you for continuing to choose Germain Toyota for the best service! Best Regards, Marcello Frustaci General Manager

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