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Germain Toyota of Columbus - Service Center

Columbus, OH

4.6
895 Reviews

895 Reviews of Germain Toyota of Columbus - Service Center

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April 24, 2025

Mahogany Nolen, was very informative and upfront in keeping me abreast of the issue they were having to get me car service completed in a timely fashion. More

by dcmiller59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mahogany Nolen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 24, 2025 -

Germain Toyota of Columbus responded

Nothing means more to us than your complete satisfaction, so we're happy Mahogany handled your visit with great care and communication. We hope to ensure the same circumstances at your next appointment. Best Regards, Marcello Frustaci General Manager

April 22, 2025

Collin Floyd was very kind, helpful and understanding to me. I had a great experience. More

by THarrison
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Collin Floyd
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 22, 2025 -

Germain Toyota of Columbus responded

Providing quality and efficient service is so important to us here at Germain Toyota of Columbus and we are glad that Collin's efforts met your satisfaction! We are thrilled to know that he was very kind, helpful and understanding. We wish you safe travels until we meet again! Best Regards, Marcello Frustaci General Manager

April 20, 2025

Mahogany does such an excellent job every time I visit. She goes above and beyond to make sure I leave a satisfied customer. Kudos to her and the team for taking care of my car. More

by Bobby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mahogany Nolen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 22, 2025 -

Germain Toyota of Columbus responded

Bobby, We are grateful for you leaving Mahogany this wonderful review! We are pleased to know that she did an excellent job as always and went above/beyond to make sure you left satisfied. We look forward to continue serving you in the future when the time comes. Best Regards, Marcello Frustaci General Manager

April 16, 2025

I take both of my Toyotas to Germain for service. Mahogany Nolen is a fantastic service advisor. More

by Jeffmartin918
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mahogany Nolen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 16, 2025 -

Germain Toyota of Columbus responded

Thank you for your kind review, Jeff! We truly appreciate your continued business, and we're glad Mahogany has always taken such great care of you and your vehicles. Thank you for making Germain Toyota your #1 choice for service! Best Regards, Marcello Frustaci General Manager

April 16, 2025

Recent service at approx 99k miles for my 2025 Camry LE Hybrid was exceptional. The service manager, Michael Aranov was covering the entire floor, but still took time to review my previous service, and exp More

by Barry JY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mahogany Nolen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Aronov
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Apr 16, 2025 -

Germain Toyota of Columbus responded

Barry, we're happy you enjoyed an accommodating and thorough visit with Michael! It is always our pleasure to empower our customers to make informed decisions about their vehicles. Thanks for choosing Germain Toyota for the best service! Best Regards, Marcello Frustaci General Manager

April 12, 2025

Much better experience than in the past. Scott Guinn greeted me immediately upon arrival for my appointment. Very cordial. More

by Batman
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marie Hilt
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Quinn
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Apr 15, 2025 -

Germain Toyota of Columbus responded

Batman, We appreciate you for leaving Scott this phenomenal review! We are delighted to know that he greeted you immediately upon your arrival and was very cordial. If there is ever anything more that we may help you with please do not hesitate to let us know. Best Regards, Marcello Frustaci General Manager

April 09, 2025

Mahogany Nolen calmed me down during my car emergency. She is knowledgable and patient. She is also an excellent explainer. More

by ewiseman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mahogany Nolen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 09, 2025 -

Germain Toyota of Columbus responded

Thank you for sharing positive feedback on Mahogany! We want all of our guests to be treated to service that is reassuring and transparent, so we're happy that's exactly what she provided for you. Safe travels until our paths cross again! Best Regards, Marcello Frustaci General Manager

April 08, 2025

Greeted by everyone, as I walked in. Everyone very professional and helpful. Mahogany Nolen, processed my request, contacted me with updates and suggestions for my vehicle. Sent message More

by Woodyfwoodland
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mahogany Nolen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 09, 2025 -

Germain Toyota of Columbus responded

Thanks for letting us know how satisfied you were with Mahogany's assistance! We're glad she provided you with her utmost support and insight at this visit. We look forward to making your next appointment just as superb. Best Regards, Marcello Frustaci General Manager

April 07, 2025

Normal regular service is slow. This time service department got right to it and completed service quickly. More

by mikeshaffer48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure of service associate
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Apr 08, 2025 -

Germain Toyota of Columbus responded

Mike, thank you for letting us know your service appointment was handled seamlessly by the Germain Toyota team. We hope you won't hesitate to reach out when we may be of service to you again. Best Regards, Marcello Frustaci General Manager

April 05, 2025

Really enjoy my service and the hospitality of this location. I have built a great relationship with Ms. Mahogany Nolen over the last several visits. Her honesty and experience has been valuable with m More

by djopzzy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mahogany Nolen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 08, 2025 -

Germain Toyota of Columbus responded

Thank you for reporting on the exceptional work Mahogany does for you! It is always our pleasure to help you keep your vehicle in shape. Thanks for choosing Germain Toyota for the highest quality service. Best Regards, Marcello Frustaci General Manager

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