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Germain Toyota of Columbus - Service Center

Columbus, OH

4.3
867 Reviews

867 Reviews of Germain Toyota of Columbus - Service Center

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February 14, 2025

On time, pleasant, eager to communicate, answers all questions with a smile, and seems happy to represent Germans! I recommend her to my friends! Jane Oman More

by joman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Teresa Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 18, 2025 -

Germain Toyota of Columbus responded

Jane, thanks so much for mentioning all the aspects of your service visit that stood out. We especially appreciate your kind words and recommendation of Teresa's expertise. Please come see us again some day! Best Regards, Marcello Frustaci General Manager

February 13, 2025

Brian Kinzie was very knowledgeable and respectful, he took the time to not only listen but explain everything to me. Brian kept me up to date with the repair process and progress, which made me feel as i More

by MiMi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gabrielle Mansour
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2025 -

Germain Toyota of Columbus responded

MiMi, thanks for stopping by to share your 5-star review of Brian! We're glad he addressed your vehicle's repair process with plenty of communication. Please don't hesitate to reach out when we can help you again. Best Regards, Marcello Frustaci General Manager

February 08, 2025

I had a good experience at Germain. Sulayman Nyang was the salesperson I who helped me. He was very friendly, knowledgeable and professional. Would recommend him to others. Also dealt w More

by elzie
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mahogany Nolen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sulayman Nyang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2025 -

Germain Toyota of Columbus responded

Great! Thanks so much for your thoughtful feedback, Elzie. We're glad Sulayman and Mahogany took the time to address your needs and interests to ensure a truly satisfying dealership experience. We certainly look forward to working with you again some day! Best Regards, Marcello Frustaci General Manager

January 10, 2025

A+++++ Service by Mahogany Nolen who was very professional, helpful and knowledgeable. A pleasure to do business with More

by timebrown8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mahogany Nolen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2025 -

Germain Toyota of Columbus responded

Thank you for taking a moment to share positive feedback on Mahogany. We truly appreciate hearing from people who have been helped by our amazing team. Please come see us again some day! Best Regards, Marcello Frustaci General Manager

January 03, 2025

Mahogany Nolen Germain Toyota of Columbus was very kind and knowledgeable concerning my vehicle and kept me informed as to the progress of my vehicle. More

by pallmall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mahogany Nolen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2025 -

Germain Toyota of Columbus responded

Thank you for letting us know how pleased you were with Mahogany's exceptional service. It is our pleasure to make your service visits valuable and convenient. We wish you the safest of travels until we may assist you again! Best Regards, Marcello Frustaci General Manager

December 31, 2024

We have received excellent service since we purchased our Corolla in 2018 from Germain Toyota. Michael Aranov was great yesterday! More

by Ktwsacto07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Aranov
Jan 03, 2025 -

Germain Toyota of Columbus responded

We appreciate your 5 stars for Michael! Thank you for taking a moment to share the highlights of your Corolla's service visit. We're honored to be your #1 choice for service. Best Regards, Marcello Frustaci General Manager

December 19, 2024

I think all advisors offer a great customer service. My advisor these past couple of months, Christopher Curtis, was always professional. He explained the issues my car had and recommendations, one of t More

by RS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Curtis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2024 -

Germain Toyota of Columbus responded

Thank you for taking the time to leave us this positive review1 We are honored that you have continuously confided in us with your automotive needs, and we are glad that Christopher and the team provided you with thorough and efficient service. Your safety and satisfaction are our utmost priorities. Please do not hesitate to give us a call if you ever have any further questions or concerns. Best Regards, Marcello Frustaci General Manager

December 16, 2024

This note is regarding Chris Curtis Assistant Service Manager at Germain Toyota of Columbus. Chris is a very knowledgeable and very friendly person. Sometimes I might have taken a lot of his time to und More

by gebreet
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Curtis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 17, 2024 -

Germain Toyota of Columbus responded

Taeme, thank you for your lovely feedback on Chris! It is always our pleasure to empower our customers to make informed decisions about their vehicles. Thanks for choosing Germain Toyota for the best service! Best Regards, Marcello Frustaci General Manager

December 08, 2024

We really appreciate the prompt and efficient service that Teresa Wilson has provided us over the last several years. She is a star in our book. Sue and Mike Fribley More

by frib
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Teresa Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 09, 2024 -

Germain Toyota of Columbus responded

Sue and Mike, Providing prompt and efficient service is so important to us here at Germain Toyota and we are glad that Teresa's efforts could meet your satisfaction! We are thrilled to know that she is a star in your book and has served you over the last several years. We wish you safe travels until we meet again! Best Regards, Marcello Frustaci General Manager

December 06, 2024

Michael Aronov was very professional and went above and beyond to make sure all of my service needs were met. Thank you very much, Michael More

by jbutler3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Aronov
Dec 06, 2024 -

Germain Toyota of Columbus responded

We're delighted the value of Michael's support and expertise exceeded your expectations at this visit. We appreciate your business, and look forward to giving you the same high quality experience at your next appointment. Best Regards, Marcello Frustaci General Manager

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