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Germain Toyota of Columbus
Columbus, OH
2,694 Reviews
What makes Germain Toyota Different:
72 Hour Happiness Guarantee
If you’re not completely happy with your vehicle, we encourage you to bring it back and exchange it. Just bring back the vehicle in the same condition as when you purchased it, within 3 days and 150 miles or less from the mileage at delivery. It’s all part of finding the right car for you!
Certified Product Specialists
Our information-rich, Certified Product Specialists are paid on the experience they deliver, not the price you pay. We believe buying a vehicle should be fun for everyone!
Transparent, Upfront Pricing
Every vehicle at our store is clearly priced, with no hidden fees. All Toyota manufacturer rebates and incentives are included upfront. No games. just a fun, pressure-free environment.
Free CARFAX Report
All pre-owned vehicles come with a mechanical and safety check, as well as a free CARFAX vehicle history report.
Same Day Service
We understand that getting your vehicle serviced is important, and should be convenient for you. That’s why we offer same day service appointments. Click, call, or just drive on in. We are ready to help.
Personalized Purchase Program
We listen to you and find the best payment options that fit you and your family’s needs. No high-pressure sales tactics. Just open, honest dialogue and information sharing. You pick the best program for you, not us.
Additional Perks:
Accessories your way.
One of the clear benefits of buying a new car at our Columbus dealership is that we always give our customers the option to accessorize. Our Toyotas don’t come pre-accessorized, ultimately allowing you to design and package your vehicle the way you want. After all, your car is an extension of your personality, so why buy one that doesn’t fit you to a “T”?
ToyotaCare has you covered.
Another perk of shopping at our Toyota dealership in Columbus comes in the form of ToyotaCare coverage. For every new purchase or lease, you also receive this no-cost maintenance plan, which covers all regular maintenance visits for up to two years or 25,000 miles from the vehicle’s original purchase date. Additionally, you’ll receive no-cost 24-hour roadside assistance service for that same two-year/25,000-mile coverage.
We’ll buy your car, even if you don’t buy ours.
We don’t just deal with new Toyota models, either! We will gladly purchase your used car whether or not you buy a new set of wheels from us. No hassles-just cash in your pocket. Whether you’re coming from Reynoldsburg, Pickerington, or Westerville, you’ll find our no-haggle purchasing process to be one of the best in Columbus and all of Delaware County.
Dealership amenities.
Don’t take the Germain Toyota of Columbus promise at face value when you can see it in action. Call us at (614) 868-0300 or visit our dealership at 5711 Scarborough Blvd, to take advantage of our amazing services. You’ll even find our showroom to be a treat to your senses, with its offerings of Wi-Fi, beverages, snacks, and comfortable lounge and work area
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
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Showing 2,694 reviews
July 10, 2020
AJ is incredibly knowledgeable, everything we asked he had an immediate answer, he was straightforward and honest and I would send any of my friends to him, thank you for everything you guys have done for had an immediate answer, he was straightforward and honest and I would send any of my friends to him, thank you for everything you guys have done for us More
by Tharrington214
Helpful July 10, 2020
I took my 2010 Tundra in to have the cam towers resealed under service contract, which should’ve been a 14h job. They had the truck for three weeks. No one, and I mean not one single person, EVER called me under service contract, which should’ve been a 14h job. They had the truck for three weeks. No one, and I mean not one single person, EVER called me about the truck. I had to call them, and getting through or getting someone to return my call was next to impossible. A person named Aaron was particularly unprofessional. After not hearing from or being able to get in touch with Germain for four (4) days, Aaron finally answered and told me he didn’t want to be there and neither did anyone else (due to the pandemic shutdown), that they had laid off a bunch of people and were extremely short staffed, and they were sick of me calling “every 15 minutes “ (when I hadn’t heard from them in 4 days) and he told me they’d call me when they got around to it—then he hung up on me. They finally got the truck reassembled but it was “making noise” so they went ahead and drove it. Genius. Next thing I know they’re ripping it apart again, and replacing cam gears. But they wouldn’t give me much more info. Then, they somehow destroyed the AC condenser, and it and many A/C lines had to be replaced. How this happened no one would tell me. So after three weeks I got my truck, and was given no rental, no explanation, and no apology, and I got home and found several bolts laying next to the wiper blade base. Several things hadn’t been connected including a ground wire on the head. I finally found them all and got them hooked back up. Moreover, I had to replace about a dozen fasteners that hold on the plastic pieces in the wheel wells as well as the ones holding on the flaps in the wheel wells that cover things like the alternator. the flaps had been ripped up, and they cost several hundred dollars to replace, so I poked new holes in them with a punch and repositioned them for now. Germain knew I use this vehicle for work and a lot of towing, including my RV, and they reassured me they took so long and kept it so long to make absolutely certain there were no problems. well guess what: On startup if now ticks in a way that suspiciously sounds like a loose or stretched timing chain, which is exactly where they were tinkering about. It never ever ticked before. I’ve also noticed a marked decrease in mpg, from a 14.4 average over 100,000 miles to a new average of 11.8mpg. Somethin’ ain’t right. As you can imagine I’m very hesitant to take it back to Germain now, as I don’t trust they’ll fix it, or that because they think I’m so problematic they’ll tamper with the truck. But they need to fix this. My warranty company should not have to pay the price for Germain’s negligence. I hear all kinds of good things about what a great guy Mr Germain is and how he is so successful because he does right by his customers. I hope this somehow reaches his desk. I’m extremely disappointed with this dealership and the technical work done and the horribly unprofessional customer service I received for three very long weeks without my work truck I use to take care of our community’s pets. Dr Simpson More
by Dr Simpson
Verified CustomerEmployees Worked With
Other Employees :
Amanda Lobach, Billy Blanton, Crystal Brown, Aaron Goodman, Brandon Hood
July 10, 2020
I appreciate the professionals in the service department. I know these are challenging times to do business however they are thorough, welcoming and informative. Plus there is no pressure to push additional I know these are challenging times to do business however they are thorough, welcoming and informative. Plus there is no pressure to push additional services the same day. More
by NEWSACR.JF
Employees Worked With
July 08, 2020
An hour and 45 minute wait for JUST an oil change is crazy NEEDS changed time is $$$ Billy was very nice teresa not so much crazy NEEDS changed time is $$$ Billy was very nice teresa not so much More
by HAIRGURL63
July 08, 2020
My Prius was in your shop for a week for the hazard lights that wouldn’t turn off! Your service was short and rude.After waiting for approximately two hours.Therisa said the switch was bad at cost of lights that wouldn’t turn off! Your service was short and rude.After waiting for approximately two hours.Therisa said the switch was bad at cost of 420.$ after another two hr. She told me It didn’t foxy. fix the problem She said the wiring. was bad and they had to remove the dash at labor cost minimum of 620$ as they to trace miles of wiring to check.Therisa said. the service would call when. H. they found the Problem and how to fix it Billy call on Friday. said they found a bad module at cost of 1200.$and with labor the total would be 2500.$ I asked why so much Much he had lots of labor hrs. I asked if the switch was bad. he said yes. That total didn’t. include 387.$ I already paid for the “bad” Switch.So what. thought was a simple problem. cost almost 3000.$ Billy it Should be ready Monday. I hadn’t heard from anyone by Tuesday so I. Called Therisa and she said it. was ready. I paid and looked. at my invoice and no where did show they replaced the module.or switch! I noticed the mileage didn’t match the. Mileage out on the odometer My car had been driven almost 20 miles by someone in your service department.I think Germaine has taken advantage of Me and way over charged me. Me. I left a message for. Billy to return my call He never called me back to answer my questions More
by John Gartrell
July 08, 2020
My extended warranty expired during the Governors stay at home order. However Brandon was able to get the warranty company to honor the policy. Saved me a bunch of money, for a policy I paid for many years a home order. However Brandon was able to get the warranty company to honor the policy. Saved me a bunch of money, for a policy I paid for many years ago. I'm very appreciative for his efforts. More
by LISA.DAHLBERG0649
Employees Worked With
Brandon
July 07, 2020
Impeccable service from start to finish. A.J. was very attentive and answered all my questions, before and after the sale. Great experience. Highly recommended. attentive and answered all my questions, before and after the sale. Great experience. Highly recommended. More
by kmisevski
July 07, 2020
I’m happy that I was able to end up in a new vehicle. I stopped to look at a used vehicle and AJ helped work out a deal to get me into something way better than I was hoping for. You da man AJ. stopped to look at a used vehicle and AJ helped work out a deal to get me into something way better than I was hoping for. You da man AJ. More
by Aboone3306
July 07, 2020
The customer service was wonderful helpful, answered all The customer service was wonderful helpful, answered all my questions about my car, timely manner when I came to the shop! Explained y me in detail w The customer service was wonderful helpful, answered all my questions about my car, timely manner when I came to the shop! Explained y me in detail what my needed! I would recommend Germain dealership to anyone who is interested in buying a car! Mrs Teresa Wilson was awesome caring and understanding ❤️ More
by kristiebrown71@gmail.com
Employees Worked With
