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Germain Toyota of Columbus

Columbus, OH

4.4
2,694 Reviews
What makes Germain Toyota Different: 72 Hour Happiness Guarantee If you’re not completely happy with your vehicle, we encourage you to bring it back and exchange it. Just bring back the vehicle in the same condition as when you purchased it, within 3 days and 150 miles or less from the mileage at delivery. It’s all part of finding the right car for you! Certified Product Specialists Our information-rich, Certified Product Specialists are paid on the experience they deliver, not the price you pay. We believe buying a vehicle should be fun for everyone! Transparent, Upfront Pricing Every vehicle at our store is clearly priced, with no hidden fees. All Toyota manufacturer rebates and incentives are included upfront. No games. just a fun, pressure-free environment. Free CARFAX Report All pre-owned vehicles come with a mechanical and safety check, as well as a free CARFAX vehicle history report. Same Day Service We understand that getting your vehicle serviced is important, and should be convenient for you. That’s why we offer same day service appointments. Click, call, or just drive on in. We are ready to help. Personalized Purchase Program We listen to you and find the best payment options that fit you and your family’s needs. No high-pressure sales tactics. Just open, honest dialogue and information sharing. You pick the best program for you, not us. Additional Perks: Accessories your way. One of the clear benefits of buying a new car at our Columbus dealership is that we always give our customers the option to accessorize. Our Toyotas don’t come pre-accessorized, ultimately allowing you to design and package your vehicle the way you want. After all, your car is an extension of your personality, so why buy one that doesn’t fit you to a “T”? ToyotaCare has you covered. Another perk of shopping at our Toyota dealership in Columbus comes in the form of ToyotaCare coverage. For every new purchase or lease, you also receive this no-cost maintenance plan, which covers all regular maintenance visits for up to two years or 25,000 miles from the vehicle’s original purchase date. Additionally, you’ll receive no-cost 24-hour roadside assistance service for that same two-year/25,000-mile coverage. We’ll buy your car, even if you don’t buy ours. We don’t just deal with new Toyota models, either! We will gladly purchase your used car whether or not you buy a new set of wheels from us. No hassles-just cash in your pocket. Whether you’re coming from Reynoldsburg, Pickerington, or Westerville, you’ll find our no-haggle purchasing process to be one of the best in Columbus and all of Delaware County. Dealership amenities. Don’t take the Germain Toyota of Columbus promise at face value when you can see it in action. Call us at (614) 868-0300 or visit our dealership at 5711 Scarborough Blvd, to take advantage of our amazing services. You’ll even find our showroom to be a treat to your senses, with its offerings of Wi-Fi, beverages, snacks, and comfortable lounge and work area
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5711 Scarborough Blvd

Columbus, OH

43232

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Showing 2,694 reviews

July 14, 2020

It's a great place to find a vehicle. The representatives were nice, understanding, considerate and courteous. Thanks so much for helping me with making a decision in finding my new ride. More

by SHERNITALOVE42
Recommend Dealer
Yes
Employees Worked With
Other Employees : Tanesha Dixon, Heather Romine
Jul 15, 2020 -

Germain Toyota of Columbus responded

We thank you for your business and for leaving us this kind review. Best Regards, Rich Newsome General Manager

July 14, 2020

I appreciate Omar working with me and answering all my questions. Saved me about $3000 from another dealership. I’ll be coming back for sure More

by Jim
Recommend Dealer
Yes
Employees Worked With
Omar Jackson
Jul 15, 2020 -

Germain Toyota of Columbus responded

We are thrilled to know you are happy with the deal Omar secured for you. Enjoy the road in your new Toyota. We look forward to working with you again. Best Regards, Rich Newsome General Manager

July 13, 2020

Not real happy. They were fast talkers but not great listeners. Later found that much of what they said was not true with regards financing such as being able to include previous items such as Toyota pr More

by Strangerinohio
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Omar Jackson, Heather Romine
Aug 07, 2020 -

Germain Toyota of Columbus responded

We are sorry to know that you are not completely satisfied with your experience with our dealership. We pride ourselves on delivering quality and transparent experiences to all our guests as you can see by our many positive reviews. We’d be more than happy to address any concerns you have regarding your visit. Please reach out to our Customer Relations Manager Melody Markham at 614-383-4807 and melody@germaincars.com with your contact information so we may address this matter directly with you. Best Regards, Rich Newsome General Manager

July 13, 2020

Joe was very rude to me and needs to be fired ASAP Kaleb Joe was very rude to me and needs to be fired ASAP Kaleb was an excellent sales associate! Aime is a great manager, love her Jason was also very More

by Allisa_gary
Recommend Dealer
Yes
Employees Worked With
Asher Puri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Kelly
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aimee Boone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Gregory, Kaleb Murray
Jul 14, 2020 -

Germain Toyota of Columbus responded

We are sorry to learn that you did not have an overall quality experience with our team. We appreciate your speaking with our Manager Aimee and allowing her to address your concerns. Best Regards, Rich Newsome General Manager

July 13, 2020

Mr. Jackson is a great sales associate. He listened to what I wanted and made it happen. I am new to Toyota vehicles and he took the time to make sure I knew how everything worked. Dealing with Mr. Jackso More

by Dustin M
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Lombardo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Omar Jackson
Jul 14, 2020 -

Germain Toyota of Columbus responded

Thank you for leaving Omar this wonderful review. We know you will enjoy the ownership of your Toyota and our team is here to support you throughout. Best Regards, Rich Newsome General Manager

July 13, 2020

Had a great experience here, especially in contrast to another dealership I dealt with prior to going here. I was welcomed warmly by Jason Gregory and he helped me get a test drive with the car I wanted i More

by bm117
Recommend Dealer
Yes
Employees Worked With
Tom Lombardo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Gregory
Jul 14, 2020 -

Germain Toyota of Columbus responded

Our goal at Germain Toyota is to provide a 5-star experience to every guest that visits as well as building relationships. Jason is committed to ensuring our guest's complete satisfaction. We appreciate you leaving him this kind review. Best Regards, Rich Newsome General Manager

July 13, 2020

Kaleb did an excellent job assisting me as a first time buyer. The car needed a few touch ups but it was promptly taken care of. My mother and I were very pleased with this location. More

by Taylor J.
Recommend Dealer
Yes
Employees Worked With
Demetrius Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : kaleb, Kaleb Murray, Caleb Gregory
Jul 14, 2020 -

Germain Toyota of Columbus responded

Thank you for choosing Germain Toyota for your first car purchase. We know Kaleb enjoyed assisting you and being a part of this exciting time. Enjoy the road in your new ride. Best Regards, Rich Newsome General Manager

July 13, 2020

Everyone is always kind and helpful. Our salesman always makes himself available for all of our questions or needs The building is also very clean. More

by Marthalmathews58
Recommend Dealer
Yes
Employees Worked With
Demetrius Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Omar Jackson
Jul 14, 2020 -

Germain Toyota of Columbus responded

Thank you for your business and for leaving Omar this wonderful feedback. Best Regards, Rich Newsome General Manager

July 13, 2020

Always going above and beyond I have bought several vehicles from Germain Toyota over the years. The since 2017 this is the 3rd vehicle we have bought. All of which we were looki More

by yurkovitch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Lombardo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Omar Jackson
Jul 14, 2020 -

Germain Toyota of Columbus responded

Providing a quality experience is what our team strives to achieve. Thank you for sharing yours and for your continued business and loyalty to Germain Toyota. Best Regards, Rich Newsome General Manager

July 12, 2020

I had a great experience at this dealership thanks to Jared. I came to him in need of a car and he happily helped me find exactly what I wanted. He made it easy and answered any questions making sure the More

by Ashley
Recommend Dealer
Yes
Employees Worked With
Jared Merriman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 14, 2020 -

Germain Toyota of Columbus responded

Ashley, We are overjoyed to know that Jared took great care of you. Your kind words mean so much and we know Jared enjoyed helping you find the perfect ride. Best Regards, Rich Newsome General Manager

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