Germain Toyota of Columbus

CRIMINALS! !!! My mom paid FULL STICKER PRICE for a BRAND NEW Carrolla, just to find out the car had been damaged prior her becoming the 1st owner. The dealers !!! My mom paid FULL STICKER PRICE for a BRAND NEW Carrolla, just to find out the car had been damaged prior her becoming the 1st owner. The dealership DID NOT disclose the car had been damaged or that it had been repaired W/OUT paperwork for a warranty claim which voided her warranty, or discount the price for selling a damaged car. Once the REPAIR FAILED and discovered a call was placed to the dealership, at which time the manager BUDDY stated he had no records of the damages or repairs and would have to research this with another dealer, speak to the area manager, and then would return a call in a couple days to let us know what they could do. Since this conversation BUDDY not only has not followed through with his commitment, he has also avoided all calls and not returned any attempts made to reach out to him. There is another purchase of a new vehicle which needed repairs, and the dealership claims there were no parts available to repair a brand new vehicle. Once the we stated that they would need to buy back the car due to lemon law or go to court the parts magically appeared the next day. Also on the day a purchase there were promises made to close the deal, and even put in writing just to find out the promised made couldn't be fulfilled, but hey the dealership sold another unit in spite of doing it without a shred of ethics. CRIMINAL OR COWARD YOU DECIDE. More

This is the third Tundra I have purchased from Toyota West and the service has always been fantastic. Always in and out with minimal waiting. West and the service has always been fantastic. Always in and out with minimal waiting. More

Mrs. Luci Green called me back in a timely manner from my online inquiry. She was very patient and took her time to make sure all my needs were met. Thank you now my family has a vehicle that fits us all co online inquiry. She was very patient and took her time to make sure all my needs were met. Thank you now my family has a vehicle that fits us all comfortably. More

Quick and polite customer service always a pleasant experience at this dealer location. Will be back for future visits. experience at this dealer location. Will be back for future visits. More

Hussain is a very attentive person with a lot of knowledge of the vehicles he offers. He is very professional. Thank you very much for your excellent service Hussain!... 😉👍🏽 knowledge of the vehicles he offers. He is very professional. Thank you very much for your excellent service Hussain!... 😉👍🏽 More

Good service. CJ did an excellent job explaining everything. Always take my car to Toyota West. CJ did an excellent job explaining everything. Always take my car to Toyota West. More

Kyle and Austin were very helpful and personable. They took time to answer our questions, and we didn't feel pressured in any way. They took time to answer our questions, and we didn't feel pressured in any way. More

Kyle James was amazing! He was patient and went beyond the call of duty to find exactly what I was looking for-a new 2023 White Rav4 with black interior. He kept me in the He was patient and went beyond the call of duty to find exactly what I was looking for-a new 2023 White Rav4 with black interior. He kept me in the loop throughout the entire process and delivered a week earlier than expected. I didn't have to worry about anything! More

Great time working with Preston Jenkins to get used car. The car was a used Toyota Camry, 2018 The car was a used Toyota Camry, 2018 More

I had been searching for a car for a couple of weeks and was getting very frustrated. It seemed all of the salespeople didn't listen when I told them my budget and the kind of vehicle I wanted. I saw two ca was getting very frustrated. It seemed all of the salespeople didn't listen when I told them my budget and the kind of vehicle I wanted. I saw two cars at Germain Toyota and decided to call over to be sure they were still available. My car buying experience improved greatly when Preston Jenkins answered the phone. He had the cars ready to go when I got there. I was interested and Preston provided all of the information and answers to my questions. The next day I went back and purchased the vehicle. Preston was awesome, but most everyone at the dealership were helpful. Cristiano helped me the second day and Malcom walked me over to the finance department. Tom in finance was super helpful and explained everything. He was very patient while I asked 1,000 questions too. I would definitely recommend Germain Toyota and will return here when it's time to buy another car. More