Germain Toyota of Columbus

Great work and friendly staff to assist in any way possible. Kept me up to date on the progress. Great job. possible. Kept me up to date on the progress. Great job. More

Muy buena atención y el Sr Bryan fue muy amable y atento a pesar de que yo no hablo inglés y nos pudimos entender bien a pesar de que yo no hablo inglés y nos pudimos entender bien More

Another simple and easy service at Toyota West. They are alway accommodating and go above and beyond what is needed. The loaner that they provided so I could drive to my office and work while the b They are alway accommodating and go above and beyond what is needed. The loaner that they provided so I could drive to my office and work while the brakes were replaced was greatly appreciated! More

Nathan is an amazing sales person. Very down to earth and will explain absolutely anything that a costumer is concerned about. I most definitely will recommend him and the dealership Very down to earth and will explain absolutely anything that a costumer is concerned about. I most definitely will recommend him and the dealership. Thanks again Nathan More

Jared was incredible helpful. I’m in my early 20’s and a woman which makes me nervous to shop for a car alone. Not only was I respected, but he matched my personality and humor wh I’m in my early 20’s and a woman which makes me nervous to shop for a car alone. Not only was I respected, but he matched my personality and humor which made the experience very comfortable! I had just had a mediocre experience at Honda next door and Jared blew them out of the water. He wasn’t pushy at all and even helped me search other Toyota dealerships for the car I was looking for. Before I left, I looked at a car I was interested but not in love with, then Jared worked with the team to make me an unbeatable offer on a car I DID love. He went the extra mile to get exactly what I wanted. Got rid of the smoke smell I noticed, made a deal to fix a crack in the number for free (yes I have it in writing!) and made an offer for an awesome price. His energy was awesome and made sure I was happy! Basically Jared is the best. 10/10. More

Service dept has excellent communications and. Chris provides excellent customer service. Texting status and calls. Chris provides excellent customer service. Texting status and calls. More

Very good, buying with identity fraud issues on my records. JD and the finance folks handled it well. records. JD and the finance folks handled it well. More

The experience was exceptional. I was kept informed about the work needed and the price. The agent was personable and knowledgeable. The facility was clean. The snacks were great. I was kept informed about the work needed and the price. The agent was personable and knowledgeable. The facility was clean. The snacks were great. More

CRIMINALS! !!! My mom paid FULL STICKER PRICE for a BRAND NEW Carrolla, just to find out the car had been damaged prior her becoming the 1st owner. The dealers !!! My mom paid FULL STICKER PRICE for a BRAND NEW Carrolla, just to find out the car had been damaged prior her becoming the 1st owner. The dealership DID NOT disclose the car had been damaged or that it had been repaired W/OUT paperwork for a warranty claim which voided her warranty, or discount the price for selling a damaged car. Once the REPAIR FAILED and discovered a call was placed to the dealership, at which time the manager BUDDY stated he had no records of the damages or repairs and would have to research this with another dealer, speak to the area manager, and then would return a call in a couple days to let us know what they could do. Since this conversation BUDDY not only has not followed through with his commitment, he has also avoided all calls and not returned any attempts made to reach out to him. There is another purchase of a new vehicle which needed repairs, and the dealership claims there were no parts available to repair a brand new vehicle. Once the we stated that they would need to buy back the car due to lemon law or go to court the parts magically appeared the next day. Also on the day a purchase there were promises made to close the deal, and even put in writing just to find out the promised made couldn't be fulfilled, but hey the dealership sold another unit in spite of doing it without a shred of ethics. CRIMINAL OR COWARD YOU DECIDE. More

This is the third Tundra I have purchased from Toyota West and the service has always been fantastic. Always in and out with minimal waiting. West and the service has always been fantastic. Always in and out with minimal waiting. More