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Germain Toyota of Columbus
Columbus, OH
2,700 Reviews
What makes Germain Toyota Different:
72 Hour Happiness Guarantee
If you’re not completely happy with your vehicle, we encourage you to bring it back and exchange it. Just bring back the vehicle in the same condition as when you purchased it, within 3 days and 150 miles or less from the mileage at delivery. It’s all part of finding the right car for you!
Certified Product Specialists
Our information-rich, Certified Product Specialists are paid on the experience they deliver, not the price you pay. We believe buying a vehicle should be fun for everyone!
Transparent, Upfront Pricing
Every vehicle at our store is clearly priced, with no hidden fees. All Toyota manufacturer rebates and incentives are included upfront. No games. just a fun, pressure-free environment.
Free CARFAX Report
All pre-owned vehicles come with a mechanical and safety check, as well as a free CARFAX vehicle history report.
Same Day Service
We understand that getting your vehicle serviced is important, and should be convenient for you. That’s why we offer same day service appointments. Click, call, or just drive on in. We are ready to help.
Personalized Purchase Program
We listen to you and find the best payment options that fit you and your family’s needs. No high-pressure sales tactics. Just open, honest dialogue and information sharing. You pick the best program for you, not us.
Additional Perks:
Accessories your way.
One of the clear benefits of buying a new car at our Columbus dealership is that we always give our customers the option to accessorize. Our Toyotas don’t come pre-accessorized, ultimately allowing you to design and package your vehicle the way you want. After all, your car is an extension of your personality, so why buy one that doesn’t fit you to a “T”?
ToyotaCare has you covered.
Another perk of shopping at our Toyota dealership in Columbus comes in the form of ToyotaCare coverage. For every new purchase or lease, you also receive this no-cost maintenance plan, which covers all regular maintenance visits for up to two years or 25,000 miles from the vehicle’s original purchase date. Additionally, you’ll receive no-cost 24-hour roadside assistance service for that same two-year/25,000-mile coverage.
We’ll buy your car, even if you don’t buy ours.
We don’t just deal with new Toyota models, either! We will gladly purchase your used car whether or not you buy a new set of wheels from us. No hassles-just cash in your pocket. Whether you’re coming from Reynoldsburg, Pickerington, or Westerville, you’ll find our no-haggle purchasing process to be one of the best in Columbus and all of Delaware County.
Dealership amenities.
Don’t take the Germain Toyota of Columbus promise at face value when you can see it in action. Call us at (614) 868-0300 or visit our dealership at 5711 Scarborough Blvd, to take advantage of our amazing services. You’ll even find our showroom to be a treat to your senses, with its offerings of Wi-Fi, beverages, snacks, and comfortable lounge and work area
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
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Showing 2,700 reviews
Verified Customer
September 15, 2020
4 hours to wait to have car serviced. I was told it would not take long, otherwise I would have dropped car off. After 2 hrs. should have let me know. would not take long, otherwise I would have dropped car off. After 2 hrs. should have let me know. More
by BKSCHOTT
Employees Worked With
Brandon Hood
September 14, 2020
Bought a 2011 Tacoma the dealership did maintenance check on vehicle a it was on lot for sale. I asked sales people if the vehicle had been checked out and if there was any issues and was assured vehicle was on vehicle a it was on lot for sale. I asked sales people if the vehicle had been checked out and if there was any issues and was assured vehicle was fine. I took the vehicle to a different Toyota dealership last week for a brake fluid change and was told by the service department that the vehicle needed new brake lines and was not safe to drive they also said that they wouldn’t have put vehicle on lot for sale in that condition. I called Germain and brought vehicle back to get it checked out. Service department called and said it needs almost $3000 in repairs and that they would split the cost with me. I told them I wouldn’t have bought vehicle if I had known it need that much work done to repair it. Call customer service department and BBB and filed a complaint has not been resolved yet. More
by mb
Employees Worked With
Righteous Bridges, Greg Coby
September 14, 2020
It was not a good one , generally I am used to some one talking to me about my car since it was my first X talking to me about my car since it was my first X More
by Donfosto1
Employees Worked With
September 12, 2020
3 hours for an oil chang! It sat for 25 minutes before I asked about an eta and the papers had already been printed withthe time on it that'show I know it was 25 additional. I would have appreciated if me a asked about an eta and the papers had already been printed withthe time on it that'show I know it was 25 additional. I would have appreciated if me and my service dog didn't have to wait 3 hours. Don't get me wrong, I understand about being busy and getting behind because of unexpected issues. I get it and really love your place and the people but when my car is done, come me! More
by Gozer
September 12, 2020
Was kinda slow about my parts then once parts came in everything went well .The two ladies that help me was very friendly and the gentleman that was on duty was very knowledgeable 👌 everything went well .The two ladies that help me was very friendly and the gentleman that was on duty was very knowledgeable 👌 More
by Buddyluv
Employees Worked With
Meredith Davis, Melinda Thompson
September 12, 2020
Craig and Jason were awesome at finding us the right truck for our company needs. Luke and Tom in finance were great at finding us the prefect finance package that worked best for our company. The team truck for our company needs. Luke and Tom in finance were great at finding us the prefect finance package that worked best for our company. The team at Germain Toyota that General Manager Rich Newsom has built is heads above any other dealership that we have dealt with. From our team at H&R Industrial Services we thank you guys for working hard to help us continue to grow our company with a 3rd service truck. Thank you More
by Hamilton.Rappold
Employees Worked With
Other Employees :
Rich Newsome, Jason Gregory, Luke Eastwood, Greg Coby
September 10, 2020
Polite, respectful and kind. My husband had passed away and they understood when I could not drive his Tundra. They handled my tears with grace! and they understood when I could not drive his Tundra. They handled my tears with grace! More
by CINDY2835
Employees Worked With
Linda Edwards, Ryan Laymon
September 09, 2020
Great experience. The dealership was able to bring in a car from another dealership that had the exact options I was looking for. Would buy there again. car from another dealership that had the exact options I was looking for. Would buy there again. More
by PamK
