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Germain Toyota of Columbus

Columbus, OH

4.4
2,700 Reviews
What makes Germain Toyota Different: 72 Hour Happiness Guarantee If you’re not completely happy with your vehicle, we encourage you to bring it back and exchange it. Just bring back the vehicle in the same condition as when you purchased it, within 3 days and 150 miles or less from the mileage at delivery. It’s all part of finding the right car for you! Certified Product Specialists Our information-rich, Certified Product Specialists are paid on the experience they deliver, not the price you pay. We believe buying a vehicle should be fun for everyone! Transparent, Upfront Pricing Every vehicle at our store is clearly priced, with no hidden fees. All Toyota manufacturer rebates and incentives are included upfront. No games. just a fun, pressure-free environment. Free CARFAX Report All pre-owned vehicles come with a mechanical and safety check, as well as a free CARFAX vehicle history report. Same Day Service We understand that getting your vehicle serviced is important, and should be convenient for you. That’s why we offer same day service appointments. Click, call, or just drive on in. We are ready to help. Personalized Purchase Program We listen to you and find the best payment options that fit you and your family’s needs. No high-pressure sales tactics. Just open, honest dialogue and information sharing. You pick the best program for you, not us. Additional Perks: Accessories your way. One of the clear benefits of buying a new car at our Columbus dealership is that we always give our customers the option to accessorize. Our Toyotas don’t come pre-accessorized, ultimately allowing you to design and package your vehicle the way you want. After all, your car is an extension of your personality, so why buy one that doesn’t fit you to a “T”? ToyotaCare has you covered. Another perk of shopping at our Toyota dealership in Columbus comes in the form of ToyotaCare coverage. For every new purchase or lease, you also receive this no-cost maintenance plan, which covers all regular maintenance visits for up to two years or 25,000 miles from the vehicle’s original purchase date. Additionally, you’ll receive no-cost 24-hour roadside assistance service for that same two-year/25,000-mile coverage. We’ll buy your car, even if you don’t buy ours. We don’t just deal with new Toyota models, either! We will gladly purchase your used car whether or not you buy a new set of wheels from us. No hassles-just cash in your pocket. Whether you’re coming from Reynoldsburg, Pickerington, or Westerville, you’ll find our no-haggle purchasing process to be one of the best in Columbus and all of Delaware County. Dealership amenities. Don’t take the Germain Toyota of Columbus promise at face value when you can see it in action. Call us at (614) 868-0300 or visit our dealership at 5711 Scarborough Blvd, to take advantage of our amazing services. You’ll even find our showroom to be a treat to your senses, with its offerings of Wi-Fi, beverages, snacks, and comfortable lounge and work area
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5711 Scarborough Blvd

Columbus, OH

43232

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Showing 2,700 reviews

September 21, 2020

This dealership has always taken care of me promptly and efficiently. Their ability to diagnose and repair anything that I bring to them is unsurpassed. I would recommend them to anyone. More

by Mark W.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Curtis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2020 -

Germain Toyota of Columbus responded

Mark, We would like to thank you for your recommendations and for this amazing review. Our team of professionals is dedicated to providing you and everyone else who visits Germain Toyota with only the best there is to offer. Best Regards, Rich Newsome General Manager

September 18, 2020

They were great, giving me a really good deal. My one complaint would be with the finance department. The gentleman I dealt with was great but the system is not good for the customers. I had to wait far More

by robin.davis401@gmail.com
Recommend Dealer
Yes
Employees Worked With
Asher Puri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Scott, David Taynor
Sep 21, 2020 -

Germain Toyota of Columbus responded

Thank you for your business and for providing us with your feedback regarding your experience. Our team is always open to hearing our guest's thoughts on how we can improve upon their visits. Best Regards, Rich Newsome General Manager

September 18, 2020

Customer service was great; If I had question they made I understood them. Very nice. Gary made sure that got the car i want it thank Germain Toyota More

by VERNE_56
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Asher Puri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gary Romine
Sep 21, 2020 -

Germain Toyota of Columbus responded

We're glad you had a great experience with Gary, and that he made sure you were well informed throughout the process. We hope to work with you again in the future! Best Regards, Rich Newsome General Manager

September 18, 2020

Wonderful and informative staff! Always friendly and answers questions. Very efficient! Easy to work out details and explain everything that my car needed it was ok More

by KATHLEEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
AJ Castin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Teresa Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2020 -

Germain Toyota of Columbus responded

We strive for 100% satisfaction, and it is great to see you had such a positive experience at Germain Toyota. We hope you have a great day! Best Regards, Rich Newsome General Manager

September 17, 2020

I’ve received superb service each time I’ve visited. AJ makes the car buying process super easy! Very accommodating, respectful, knowledgeable and professional associates More

by cherrypointbaby
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Asher Puri
5.0
This rating includes all reviews, with more weight given to recent reviews.
AJ Castin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 18, 2020 -

Germain Toyota of Columbus responded

Thank you for letting us know that AJ took great care of you. Enjoy the road in your new Toyota. Best Regards, Rich Newsome General Manager

September 17, 2020

My service advisor Teresa is the best. She keeps me informed of the status as I was waiting and I was very satisfied with the service and I was quickly on my way. More

by FOURWINNS21OB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Teresa Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Billy Blanton, Janet Kauer
Sep 18, 2020 -

Germain Toyota of Columbus responded

Thank you for sharing such positive feedback about your experiences with Teresa. We are fortunate to have her as a member of our team as her dedication to customer satisfaction is exceptional. Best Regards, Rich Newsome General Manager

September 16, 2020

I love working with AJ ! This is my second Camry that he helped me with and both experiences have been excellent. He makes the process so pleasant . He is very professional and attentive - not pushy at all More

by SHIRLEY5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
AJ Castin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Demetrius Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Buddy Travis
Sep 17, 2020 -

Germain Toyota of Columbus responded

Great to hear from you. It's wonderful to know that you continue to have great experiences with AJ and that he ensures that all of your needs and expectations are met each time you come in. We appreciate your business and look forward to working with you again in the future. We know you will enjoy the ownership of your new Camry. Best Regards, Rich Newsome General Manager

September 16, 2020

Thank you for treating us with respect and of course finding the right vehicle for my wife. Gary Romain was fantastic not pushy but just honest and worked out our whole deal. You now built my trust in a More

by MARTINI4477
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Pratt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Heather Romain, Jake Reynolds, Heather Romine, Gary Romine
Sep 17, 2020 -

Germain Toyota of Columbus responded

Martin, We would like to thank you for your recommendations and for this 5-Star review. Our team of professionals is dedicated to providing you and everyone else who visits Germain Toyota with only the best there is to offer. Enjoy the road in your new ride. Best Regards, Rich Newsome General Manager

September 16, 2020

Kaleb is awesome ! He listened to everything I said and found me exactly what I wanted. He is very nice and personable as well. He made everything go so smooth and there was no stress at all. He was so fri More

by Jarecepatterson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Laymon, Kaleb Murray
Sep 17, 2020 -

Germain Toyota of Columbus responded

Thank you for your kind words and for taking the time to leave us this 5-star review. It is wonderful to hear that we were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future. Best Regards, Rich Newsome General Manager

September 15, 2020

I had a great experience working with Jessica. She was communicative and respectful. We were able to negotiate and agreed on a reasonable price for selling my car. More

by kvl
Recommend Dealer
Yes
Employees Worked With
Jessica Denney
Sep 16, 2020 -

Germain Toyota of Columbus responded

Thank you for taking the time to share Jessica's dedication to customer satisfaction. We are happy to know you are pleased with the deal she secured for you and thank you for choosing our Germain Buying Center. Best Regards, Rich Newsome General Manager

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