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Germain Toyota of Columbus

Columbus, OH

4.5
2,717 Reviews
What makes Germain Toyota Different: 72 Hour Happiness Guarantee If you’re not completely happy with your vehicle, we encourage you to bring it back and exchange it. Just bring back the vehicle in the same condition as when you purchased it, within 3 days and 150 miles or less from the mileage at delivery. It’s all part of finding the right car for you! Certified Product Specialists Our information-rich, Certified Product Specialists are paid on the experience they deliver, not the price you pay. We believe buying a vehicle should be fun for everyone! Transparent, Upfront Pricing Every vehicle at our store is clearly priced, with no hidden fees. All Toyota manufacturer rebates and incentives are included upfront. No games. just a fun, pressure-free environment. Free CARFAX Report All pre-owned vehicles come with a mechanical and safety check, as well as a free CARFAX vehicle history report. Same Day Service We understand that getting your vehicle serviced is important, and should be convenient for you. That’s why we offer same day service appointments. Click, call, or just drive on in. We are ready to help. Personalized Purchase Program We listen to you and find the best payment options that fit you and your family’s needs. No high-pressure sales tactics. Just open, honest dialogue and information sharing. You pick the best program for you, not us. Additional Perks: Accessories your way. One of the clear benefits of buying a new car at our Columbus dealership is that we always give our customers the option to accessorize. Our Toyotas don’t come pre-accessorized, ultimately allowing you to design and package your vehicle the way you want. After all, your car is an extension of your personality, so why buy one that doesn’t fit you to a “T”? ToyotaCare has you covered. Another perk of shopping at our Toyota dealership in Columbus comes in the form of ToyotaCare coverage. For every new purchase or lease, you also receive this no-cost maintenance plan, which covers all regular maintenance visits for up to two years or 25,000 miles from the vehicle’s original purchase date. Additionally, you’ll receive no-cost 24-hour roadside assistance service for that same two-year/25,000-mile coverage. We’ll buy your car, even if you don’t buy ours. We don’t just deal with new Toyota models, either! We will gladly purchase your used car whether or not you buy a new set of wheels from us. No hassles-just cash in your pocket. Whether you’re coming from Reynoldsburg, Pickerington, or Westerville, you’ll find our no-haggle purchasing process to be one of the best in Columbus and all of Delaware County. Dealership amenities. Don’t take the Germain Toyota of Columbus promise at face value when you can see it in action. Call us at (614) 868-0300 or visit our dealership at 5711 Scarborough Blvd, to take advantage of our amazing services. You’ll even find our showroom to be a treat to your senses, with its offerings of Wi-Fi, beverages, snacks, and comfortable lounge and work area
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5711 Scarborough Blvd

Columbus, OH

43232

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Showing 2,717 reviews

March 07, 2024

Righteous was professional and helped make my car purchase easy. I would highly recommend Germain to anyone buying a vehicle or having service on your vehicle. More

by Connie
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
AJ Castin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jared Merriman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Righteous Bridges 5 star review, Collin Floyd 5 star review, Ashiqur Rahman
Mar 08, 2024 -

Germain Toyota of Columbus responded

Thanks so much for your 5-star review, Connie! We're pleased to know Righteous provided you with all the expertise and support you needed on your dealership visit. Congrats on the new vehicle! We wish you all the joy and satisfaction your new Toyota has to offer. Thank you for choosing Germain Toyota of Columbus! Best Regards, Marcello Frustaci General Manager

February 11, 2024

Great relationship with salesman. They will work for you until you're satisfied with your deal. More

by dgorgias
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Asher Puri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jared Merriman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 12, 2024 -

Germain Toyota of Columbus responded

It’s great to know that our staff was able to give you the car-buying experience you were looking for! Buying a new car is an important decision and we can't thank you enough for choosing us to help you with it! Best Regards, D'Lacy Stith General Manager

February 08, 2024

D'lacy is very professional and easy to work with. He made the car buying experience a great one for us. We purchased a new Toyota Highlander from his dealership and would highly recommend to anyone. More

by rjp0705
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
D'Lacy Stith
Feb 08, 2024 -

Germain Toyota of Columbus responded

Congratulations on your new Toyota. We are happy D'Lacy provided you with the quality Germain experience you deserve and should expect from us. We know you will enjoy the ownership of your new Toyota and wish you many safe and pleasurable driving miles. Best Regards, D'Lacy Stith General Manager

February 02, 2024

Amazing was great to work with. Michael was also excellent to work with. We love the Tacoma that was sold to us. More

by tchesnut
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Azaz
Feb 05, 2024 -

Germain Toyota of Columbus responded

Congratulations on your pre-owned Toyota. We are pleased to know you had a positive experience with Michael and Azaz and are enjoying your Tacoma. Best Regards, D'Lacy Stith General Manager

January 15, 2024

D’lacy was very helpful. He took time to answer questions. Very easy transaction. Never felt pressured. We got a good deal. More

by Gaines
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
D’lacy Bass
Jan 16, 2024 -

Germain Toyota of Columbus responded

We are pleased to know that your sales experience with D'Lacy was a positive one and that he secured a great deal for you. Please let D'Lacy or our team know if you need anything further. Best Regards, D'Lacy Stith General Manager

December 19, 2023

Bought my Audi last month and the Carfax was great. Within 2 weeks I have warning lights going off saying I have to stop my engine because of low oil pressure. Now I have no car and nobody at the deale More

by Brian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Teresa Wilson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Chaz Caldwell
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 12, 2024 -

Germain Toyota of Columbus responded

Our team apologizes you had issues with your Audi and we thank you for bringing your concerns to our attention and for taking the time to speak with our service manager Troy. We are pleased to know that Troy was able to address your concerns and turn your experience around. Please let us know if there is anything further we may do to assist you. Best Regards, D'Lacy Stith General Manager

October 30, 2023

Easy to find. People very friendly and knowledgeable. Flexible on the price. Financing was quick and easy. We will recommend Germain to people we know looking More

by hdweltman
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tom Lombardo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : We loved working with Righteous Bridges. Wondrrful!
Oct 30, 2023 -

Germain Toyota of Columbus responded

That's great news. Thanks for stopping by to let us know how pleased you were with the supportive dealership visit our team provided for you. We hope to do it again someday, but until then please enjoy safe and pleasant travels. Best Regards, D'Lacy Stith General Manager

September 29, 2023

i purchased a certified 2022 4runner about 45 days ago the sale went very nicely the sales man Jared was friendly the car was great .they even delivered it 100 miles away. The car was delivered dirty ou More

by marie1248
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Jared Merriman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 15, 2023 -

Germain Toyota of Columbus responded

We are sorry to learn of your dissatisfaction with our dealership. Unfortunately, we are unable to locate any customer records using your username. Please contact one of our managers Aimee Booner 614-383-5332 or John Woody 614-383-5245 and allow them the opportunity to assist. Best Regards, D'Lacy Stith General Manager

Dec 15, 2023 -

marie1248 responded

i responded to your email to my account i also called the dealer person Aimee Booner AT THE NUMBER PROVIDED . I NEVERED RECIEVED A RESPONCE . TIPICAL FOR THIS DEALER SHIP.

September 14, 2023

Bought the Fiat. Within a week started having problems. Lights blinking. Check engine light on. Evidence of an unreported accident. High pressure when finalizing the More

by polleymark
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Can't Remember
Nov 02, 2023 -

Germain Toyota of Columbus responded

We are sorry to learn of your dissatisfaction with your experience. Please contact one of our managers Aimee Boone at 614-383-5332 or John Woody at 614-383-5245 so they may discuss your concerns personally with you. Best Regards, D'Lacy Stith General Manager

July 23, 2023

I must say that D’Lacy Bass was very patient with me and an excellent sales consultant. I would also like to thank Asher Puri for getting me financed. I have been a long time customer and will continue to b More

by baileyjamese
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Asher Puri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : D’Lacy Bass
Jul 24, 2023 -

Germain Toyota of Columbus responded

Thank you for your continued business and kind words for D'Lacy and Asher. Our goal is to ensure your complete satisfaction and it appears we achieved this goal during your recent sales experience. Best Regards, D'Lacy Stith General Manager

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