Germain Toyota of Columbus

Great until the finance department screwed things up and didn’t have us sign the correct paperwork. I had to pay an additional payment on the vehicle traded to avoid late fees because of this. Nothing like didn’t have us sign the correct paperwork. I had to pay an additional payment on the vehicle traded to avoid late fees because of this. Nothing like paying $500 for a car you no longer own. We were also given inaccurate information about the Toyota credit card and he didn’t wear his mask while we were in his office. I also had a credit check done even though the car was not put in my name that I was unaware of. We are very satisfied with the car and our sales lady. She was great! More

I have purchased a new vehicle with Germain every year for the last 5 years. This year was my absolute worst experience and it has me doubting whether or not I will return. The sales process (Amanda) wa for the last 5 years. This year was my absolute worst experience and it has me doubting whether or not I will return. The sales process (Amanda) was extremely smooth as always. She goes out of her way to make things happen. The Finance department and Sales Manager are where the trouble resides. The deal on my vehicle was done weeks before I took delivery. Payment and options were worked out and having top tier credit guaranteed me the best rate. However, when delivery day came, this is when they decided to try and change the terms. First off, I was pushed on buying GAP insurance, which I repeatedly said I didn’t want. This can be purchased through your personal insurance for about $7 a year be $7 per month additional. The finance individual would not take NO for an answer. At one point he offered me a lower car payment that included GAP vs a payment that was higher without (however both of these options were higher than the original payment promised). Initially during my interrogation I was told I only qualified for a certain higher percentage rate and after an hour of sitting there and deciding to walk away from the deal, I finally received the payment and miraculously the lower interest rate. Most likely next year I will be weighing my options on where to purchase my next vehicle. More

I came in for oil change in the morning I left more than two hours after. I tried to leave first time a warning light were still on so I had to go back in and they took it back. Second time I left got to th two hours after. I tried to leave first time a warning light were still on so I had to go back in and they took it back. Second time I left got to the highway and they called and asked me to bring it back. Turns out they cracked the cap when putting everything back and I was leaking oil. I also didn't appreciate when I made the apt. The oil change said 49.95 and didn't specify what type of oil. And when I get there I'm told I couldn't have that price. That was conventional only. I shoes her nowhere did it say conventional. I also told her how I had been trying to get in for over a week and the website said they would call but noone did. I tried three times that way. I also told her of the coupons I had seen. 25%off oil change, $10 off... Just to name a few. She didn't acknowledge I said it. They may have expired when I finally got the appointment but toyota always took expired coupons in the past. More

Everything was perfect. I didn't have to wait long for my oil change. The bonus was the cat wash. Definitely would recomeend this service dept oil change. The bonus was the cat wash. Definitely would recomeend this service dept More

Always great service here. And a great selection of rental cars while waiting on the service to be done. The packets of information they give after service is complete is very helpful in knowing of any rental cars while waiting on the service to be done. The packets of information they give after service is complete is very helpful in knowing of any issues on the vehicle. More

Service is very good. perfect timing. Area is clean. Thank you to Brandon Dawson, he take care my car and advise me when I bring next service. Thank you to Brandon Dawson, he take care my car and advise me when I bring next service. More

The salesman was very helpful and knowledgeable about the truck I purchased. When I arrived at the dealership they had the truck prepared and waiting for me to test drive. Everyone one in the dealership wa truck I purchased. When I arrived at the dealership they had the truck prepared and waiting for me to test drive. Everyone one in the dealership was helpful and courteous. The salesman (Gary) was very understanding and treated me was respect because of being a Veteran. On a scale from 1-10 10 being the best I would give this dealership a 10+ More

Second time purchasing a vehicle from Amanda at Germain. She is great to work with. Awesome communication and really on top of her game. Couldn't recommend her and the rest of the team at Germain highly She is great to work with. Awesome communication and really on top of her game. Couldn't recommend her and the rest of the team at Germain highly enough. Will definitely be back for my next Toyota! More

Work was done prior to estimated time which was a nice surprise. Staff was friendly. Loved my car was clean and vacuumed at time of pick up. surprise. Staff was friendly. Loved my car was clean and vacuumed at time of pick up. More

I just got the new 2021 RAV4 XSE Hybrid and I love it. Ashiq was able to help me find the best fit for me. Great, quick and efficient service. Ashiq was able to help me find the best fit for me. Great, quick and efficient service. More