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Germain Toyota of Columbus

Columbus, OH

4.5
2,723 Reviews
What makes Germain Toyota Different: 72 Hour Happiness Guarantee If you’re not completely happy with your vehicle, we encourage you to bring it back and exchange it. Just bring back the vehicle in the same condition as when you purchased it, within 3 days and 150 miles or less from the mileage at delivery. It’s all part of finding the right car for you! Certified Product Specialists Our information-rich, Certified Product Specialists are paid on the experience they deliver, not the price you pay. We believe buying a vehicle should be fun for everyone! Transparent, Upfront Pricing Every vehicle at our store is clearly priced, with no hidden fees. All Toyota manufacturer rebates and incentives are included upfront. No games. just a fun, pressure-free environment. Free CARFAX Report All pre-owned vehicles come with a mechanical and safety check, as well as a free CARFAX vehicle history report. Same Day Service We understand that getting your vehicle serviced is important, and should be convenient for you. That’s why we offer same day service appointments. Click, call, or just drive on in. We are ready to help. Personalized Purchase Program We listen to you and find the best payment options that fit you and your family’s needs. No high-pressure sales tactics. Just open, honest dialogue and information sharing. You pick the best program for you, not us. Additional Perks: Accessories your way. One of the clear benefits of buying a new car at our Columbus dealership is that we always give our customers the option to accessorize. Our Toyotas don’t come pre-accessorized, ultimately allowing you to design and package your vehicle the way you want. After all, your car is an extension of your personality, so why buy one that doesn’t fit you to a “T”? ToyotaCare has you covered. Another perk of shopping at our Toyota dealership in Columbus comes in the form of ToyotaCare coverage. For every new purchase or lease, you also receive this no-cost maintenance plan, which covers all regular maintenance visits for up to two years or 25,000 miles from the vehicle’s original purchase date. Additionally, you’ll receive no-cost 24-hour roadside assistance service for that same two-year/25,000-mile coverage. We’ll buy your car, even if you don’t buy ours. We don’t just deal with new Toyota models, either! We will gladly purchase your used car whether or not you buy a new set of wheels from us. No hassles-just cash in your pocket. Whether you’re coming from Reynoldsburg, Pickerington, or Westerville, you’ll find our no-haggle purchasing process to be one of the best in Columbus and all of Delaware County. Dealership amenities. Don’t take the Germain Toyota of Columbus promise at face value when you can see it in action. Call us at (614) 868-0300 or visit our dealership at 5711 Scarborough Blvd, to take advantage of our amazing services. You’ll even find our showroom to be a treat to your senses, with its offerings of Wi-Fi, beverages, snacks, and comfortable lounge and work area
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5711 Scarborough Blvd

Columbus, OH

43232

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Showing 2,723 reviews

November 05, 2024

I never write reviews, but I must give a shout out to Amanda! I was thrilled that the 2025 Camry is hybrid and available in AWD. I found the Camry I wanted online and when I spoke to Amanda, she told me More

by Christine W
Recommend Dealer
Yes
Employees Worked With
Amanda
Nov 06, 2024 -

Germain Toyota of Columbus responded

Christine, nothing means more to us than your satisfaction, so thank you for your awesome review of Amanda! We're pleased she did everything she could to make sure your transaction was flawless. Congratulations! Best wishes for amazing travels in your new Camry! Best Regards, Marcello Frustaci General Manager

October 31, 2024

Hello Very pleased with your personnel , Amanda was a pleasure to work with . I came from a Honda dealer next to you where I was offered an expensive and 12 year old vehicle. Glad I was able to purchase More

by Julian Estrada
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Amanda Trout
Oct 31, 2024 -

Germain Toyota of Columbus responded

Julian, we're glad you had a helpful and pleasant dealership experience with Amanda and the Germain Toyota team. Congratulations on your new Toyota! We hope you enjoy many happy travels on the road ahead. Best Regards, Marcello Frustaci General Manager

October 22, 2024

Colin Floyd was very helpful to resolve an issue. The representatives were friendly and attentive. They kept me up to date on the status of my car and other services that could be updated while I was More

by amycosu
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Collin Floyd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Troy and Daniel
Oct 23, 2024 -

Germain Toyota of Columbus responded

Amy, we're happy Collin's expertise helped you have a very positive experience at Germain Toyota. Thank you so much for your excellent feedback. Safe travels until we see you next time! Best Regards, Marcello Frustaci General Manager

October 02, 2024

I love the text service feature with live updates. The service representatives are very helpful. More

by BAREESE65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Asher Puri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Administrative Office
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Curtis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gabrielle Mansour
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mahogany Nolen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shaun Shehadi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 03, 2024 -

Germain Toyota of Columbus responded

Thank you for taking the time to leave our team this kind review and for choosing Germain Toyota for your automotive needs. See you down the road. Best Regards, Marcello Frustaci General Manager

September 11, 2024

This was our first visit to this dealership and Franklin and Asher took very good care to assitst us and help us through the purchasing process! More

by dugz69
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Asher Puri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Franklin!
Sep 12, 2024 -

Germain Toyota of Columbus responded

We are so happy you chose to work with our team here at Germain Toyota and that Franklin and Asher took great care of you. Thank you for sharing your 5-star sales experience. We wish you safe travels. Best Regards, Marcello Frustaci General Manager

July 13, 2024

Tech did not torque my lugnuts unbeknownst to me which caused more damage and they refused to repair. More

by dmoore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mahogany Nolen
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Troy Almanson
Jul 15, 2024 -

Germain Toyota of Columbus responded

We sincerely apologize for your experience. I will be reaching out to discuss your concern and experience. Best Regards, Marcello Frustaci General Manager

July 09, 2024

Brian Delcid made my Toyota Camry purchase a pleasure. Not only is he knowledge, he is personable and dependable. Because of Brian’s professionalism, I will continue to use Germain. More

by MWF
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Delcid
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 10, 2024 -

Germain Toyota of Columbus responded

Thank you for choosing Germain Toyota for your automotive needs and for sharing your positive sales experience with Brian. Our team looks forward to our continued relationship. Best Regards, Marcello Frustaci General Manager

July 08, 2024

Toyota sent notification that my RAV4 has a battery recall, when I told the manager or tech head she told it not due yet Toyota will contact me again, I personally think that was bias because of accent More

by JOOMBOGHE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Curtis
5.0
This rating includes all reviews, with more weight given to recent reviews.
LaQuita Allsion
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 09, 2024 -

Germain Toyota of Columbus responded

Thank you for your business and for bringing your concerns to our attention. Unfortunately, using your username we are unable to locate customer records to be able to follow up as well as check the status of the Toyota recall. Please contact our service director, Troy Almanson at 614-383-5215 or talmanson@germaincars.com and he will be happy to assist. Our goal is the complete satisfaction of all our guests. Best Regards, Marcello Frustaci General Manager

Jul 12, 2024 -

JOOMBOGHE responded

I called the number 60 hours ago, first of all it goes to voicemail right away and secondly it’s a girl voice that is recorded. I left a voice message I never got any call back, I wrote a message also no response. Thank you

July 08, 2024

Excellent customer service with scheduling my appointment with the service representative and knowledgeable about what’s needed to be done More

by RONNIE_GARY56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Curtis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 09, 2024 -

Germain Toyota of Columbus responded

Thank you for taking the time to leave our service team this kind review. Our goal is your complete satisfaction and we are pleased to know our team delivered. Best Regards, Marcello Frustaci General Manager

June 05, 2024

My first experience buying from a dealer, and Germain made it a good one. They were on the ball, friendly, and expedient. Linda went out of her way to get me the information I was looking for and make More

by CJr
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
AJ Castin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Dixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Linda Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2024 -

Germain Toyota of Columbus responded

Our team truly values your business and appreciates your positive feedback. Best Regards, Marcello Frustaci General Manager