Germain Toyota of Columbus

I had such a wonderful experience when buying my second car from Germain. Omar Jackson was extremely helpful, was not pushy, he was so patient in helping us choose a car that was right for our budget and h car from Germain. Omar Jackson was extremely helpful, was not pushy, he was so patient in helping us choose a car that was right for our budget and he went above and beyond to help us! He put us in a beautiful car that I didn't know was possible to have! Since we had no clue what we wanted, we were looking at several different cars and he was very knowledgeable of ALL the cars we were looking at. He helped us pick the perfect car for our budget and our lifestyle. We will definitely come back to him when we need to replace our other car! More

Do not use Germain Service Dept. Cannot be trusted. I believe they did unnecessary work on my car. Brought my 2007 Prius in becuase it had died on road and i had to tow to neasest dealer. They said it believe they did unnecessary work on my car. Brought my 2007 Prius in becuase it had died on road and i had to tow to neasest dealer. They said it was my air flow sensor. Charged me $179 for part which is about 25% more than elsewhere but what really makes me mad, is they charged $209 for installation. The part literally takes no more than 5 minutes to changed. Literally - check it out on you tube: just search on prius air flow sensor - I'd post the link but it's not allowed - 2 screws is all that really needs to be removed. I checked it out when I got my car back and it is the easiest part I ever removed in a car taking not even 2 minutes. To me it shows Germain Toyota is not customer oriented and only wants to get as much money as they can from you. I recommend driving an extra 15 miles and going to River Valley Toyota for service where I've had excellent trustworthy and honest service in the past. While there they said I needed plugs, throttle body cleaning, rear wiper, waterpump - tried to scare me by saying car would run rough if i didn't have the throttle body cleaned ($94 are they joking)- they were basically trying to take me for as much as they could get - it added up to more than a thousand. Unbelievable. How do you spell Germain Toyota - R I P O F F - RIPOFF. After researching the problem more, I don't believe the part needed changing at all. If you read up on it the fix for air flow is to first try cleaning it becuase it often gets dirt on it that blocks the sensor. Before this happened I had stopped at the auto parts and checked the air filter before I replaced it. That probably caused dirt to drop onto sensor so cleaning probably would have corrected the problem. But i believe they were just looking to make some money. Checking the web, the air flow normally results in a warning light, but does not stop the car from running which was the problem i brought it in for. I really don't think this was tghe problem at all. I feel tgotalky ripped off. BTW - they did not return the used part so I willnever know for sure. More

John Day was very helpful in obtaining what I wanted from the vechicle I bought, he even helped me obtain accersories I wanted months after I bought the vechicle either my contacting me or if I came to Toyot the vechicle I bought, he even helped me obtain accersories I wanted months after I bought the vechicle either my contacting me or if I came to Toyota in person. I can't reccomend him enough. Lew Karbler made sure the finance part went as smoothly as possible. More

I recently needed to have my RAV4 serviced due to an electrical issue. The part needed was (and is still at the time of this review) on back order. My Service Advisor, Jim McClarren, put me in a Toyota electrical issue. The part needed was (and is still at the time of this review) on back order. My Service Advisor, Jim McClarren, put me in a Toyota rental vehicle that I've now been using for a month without hesitation. Germain was recognized that the problem was not going to be immediately resolved and have done their best to accomodate me in the meantime. I obviously wish Toyota could supply the part in a quicker fashion, but I appreciate that the Germain dealership has done everything possible to assist me in the meantime. Thank you Jim and Germain! More

After my wife and I did our research, we decided to purchase a Toyota Sienna. I had contacted almost every dealership around the Columbus area looking for prices and financing offers. Adam Castin at purchase a Toyota Sienna. I had contacted almost every dealership around the Columbus area looking for prices and financing offers. Adam Castin at Germain was far and away the best. He was helpful and honest from the beginning. There was no pressure to make a purchase. He went out of his way to make sure we got what we wanted in a vehicle at a price we were happy with. Since making the purchase, Adam has been in touch with us to check up on us to see if everything was still good with the vehicle. Adam Castin and Germain have made us very satisfied Toyota owners who would not hesitate to purchase our next vehicle from them again. Marc Kielmeyer (Westerville, OH) More

Leo Treadway & Lew Karbler was very knowledgeable and was a great help for me to decide and buy a new Toyota Sienna .They both were friendly and professional.I know that I will come back to them if I eve was a great help for me to decide and buy a new Toyota Sienna .They both were friendly and professional.I know that I will come back to them if I ever decide to buy a vehicle again. Thanks again guys. More

Jesse Wotruba was very knowledgeable and was a great sales representative. We had not bought a vehicle since 1999 in which we had bought two from Germain Toyota. We came back because of the friendly n sales representative. We had not bought a vehicle since 1999 in which we had bought two from Germain Toyota. We came back because of the friendly no pressure environment. I know we will return the next time we buy a vehicle. Thanks again Jesse! More

We went to Germain after visiting a competitor. The competitor had advertized a very good price for a Prius and then pulled the 'we sold IT yesterday' garbage on us claiming they had only one. Their l competitor had advertized a very good price for a Prius and then pulled the 'we sold IT yesterday' garbage on us claiming they had only one. Their lot was full. We walked out, and went to Germain the next day. Salesman Norman Oribello offered us the car at the competitors adverdized price right up front, without the ad even being mentioned. It was such a friendly approach, and the price was indeed good, so we accepted the offer on the spot. A relative recommended Norm to us, and I recommend him to you too. This was the second, very smooth transaction at Germain for us. The previous one, in 1997, went just as well and we traded that car in this time on the Prius at a very fair price too. More

On my visit on 2/22/2012 was impressed with how quickly the service was performed. Thought it would take 3 hours or more. It only took 90 minutes. the service was performed. Thought it would take 3 hours or more. It only took 90 minutes. More