Germain Toyota of Columbus

We gave this dealership an excellent rating due to the excellent service that was provided. We found out about the dealership while searching for a highlander on kelly blue book. We called down and spok excellent service that was provided. We found out about the dealership while searching for a highlander on kelly blue book. We called down and spoke with Jo Jo about the 2007, however upon arrival we found a 2008 that fit our needs. Jo Jo was very helpful in not only answering any questions we had, but also in making sure we came out with a price we could afford. We want to thank Jo Jo and also Tony for making our visit to Columbus well worth while. Greg More

This review is also on Yelp.com I recently bought a used This review is also on Yelp.com I recently bought a used vehicle from Germain. I had previously dealt with the new car side, through leasing a Rav4, This review is also on Yelp.com I recently bought a used vehicle from Germain. I had previously dealt with the new car side, through leasing a Rav4, and they were great. When something used turned out to be the way to go this time - I was handed over to the used car sales, and a gentleman named David Backherms. Like many used car joints, these guys tell you what they think you want to hear. The people we dealt with were friendly enough - and we worked out a deal that evening. Unfortunately we had some bad timing, as the finance manager that we dealt with that first night was let go about a week later for some reason. Our file fell between the cracks and I was being bounced back and forth between two people that were trying to handle things - and was getting different stories from both as to what was going on. Tony Turner and Jimmy Palmer finally came through, but after many many follow up calls from me to really keep the pressure on. I still had to get an extended temporary tag because the financing wasn't completed in 30 days, which they did reimburse, but it was an unnecessary hassle that could have been avoided. This proved to be the theme throughout my dealings with Germain Toyota - they finally came through with what I was asking for (and they were promising), however it took way longer than it should have, and you really have to stay on top of these people, calling them daily, because I really believe that they don't know how to pick up a phone and dial your number. So many times, I was told that they were going to check on something and call me right back. Never heard from them - and I always had to follow up the next day. I also had a mechanical issue with the vehicle, that they were taking care of for me. They had a "guy" who came in and subcontracted some mechanical work from them - and had set up a time for me to come in with the vehicle so he could look at it. I met him there and he spent about two hours to figure out what he thought was the problem. Came out, and said that he knew what it was, had the part at his shop, and it would only be about a 15 minute fix.......I was wondering why he hadn't brought the part with him if he thought it might be the issue, since it was such a quick fix. But no luck - so we agreed to meet there at the same time the next day. I arrived and one of the sales guys took my keys and drove the vehicle into the shop. I hung out in the waiting room - and after about two hours waiting again - went to check to see how this "quick fix" was coming along. At that point, I was told that their "guy" hadn't even shown up yet, and they were trying to get a hold of him. They finally did, and his excuse was that his cell phone was dead, and he didn't know what time it was. So I left after wasting my afternoon - and was set up to come back the next day, yet again. He showed up on time and after a couple hours of waiting again - I inquired about the progress. Remember - they had kept telling me that it was a quick fix. I was told at this point that it was going to be a longer job, so I was set up in a rental. The next day I called in to see if it was ready to go - and they told me that it had to be sent to a Dodge dealership for them to fix it. I had the rental from them, and Mr. Backherms had the Corolla switched out for a Sienna since I needed room for kids and kid stuff - so I definitely appreciated that. Dodge had it for a week - I got it back, only to find out that nothing had been fixed. The same issue was still there....they took it back, had it for another week, and it was fixed that time. They also had the "dent guy" fix a little ding that I had pointed out. So - things got done, it was just ridiculous how long it took, and without any common sense in the proceedings. All in all - I wouldn't recommend Germain Toyota for anyone interested in buying a used car. I purchased mine at the end of Jan, and I wasn't finished dealing with them until the end of March. If you do decide to try them out - just stay on top of them. Call daily to check up - they will forget about you pretty quickly. They have very little customer service once you've signed to buy the car - and I was given poor excuses instead of apologies when things didn't go how they promised they would. You may have to do some of the legwork for them, especially in a situation like mine where the vehicle is taken to another dealership. I was calling the service department at Dodge, and they were telling me that they had left messages at Germain, but hadn't heard back from anybody yet, telling them to go ahead with the work that needed to be done. It wasn't 100% negative, however I for sure wouldn't want to go through that again when I decide to buy another vehicle. The professionalism just isn't there. More

Wow what a great experience! John was incredible to work with.From the moment we met him it was a very energetic and exciting.He was very honest and direct, which for us took all of the xx out of it.We chos with.From the moment we met him it was a very energetic and exciting.He was very honest and direct, which for us took all of the xx out of it.We chose a car according to our needs,after he listened to our uses he helped us in picking it out and was very helpful in explaining all the equipment from hood to trunk.We have been to several dealers and most didn't even open the hood or trunk.We will be buying our next car at Germain and will ask for John again. It was hassle free and fun with him.Oh lets not forget the horn lights and applause from everyone.These guys work truly like a team.Thanks John. More

Excellent dealership friendly service and vehicle selection is excellent. I would recommend my family and friends to visit this dealership to make a new or used car purchase. selection is excellent. I would recommend my family and friends to visit this dealership to make a new or used car purchase. More

Leo was great to work with. He is not pushy and seemed to want to make sure I was happy with my purchase. He has called twice now to follow-up with me. Great customer service. I will definitely go to Leo nex want to make sure I was happy with my purchase. He has called twice now to follow-up with me. Great customer service. I will definitely go to Leo next time I decide to purchase another Toyota and have no problem referring my friends and family to him. I feel confident that he would take just as good care of them as he did with me. Kudos to Leo. More

I walked into Germain Toyota nervous because I didn't know how my experience would be, but I'm glad I did decide to trust myself to try something out of my comfort zone. Germain Toyota and it's employees know how my experience would be, but I'm glad I did decide to trust myself to try something out of my comfort zone. Germain Toyota and it's employees are amazing. Each employee I met was able to help me in some sort of way. I walked in with the idea of purchasing a new vehicle for myself, and that is what I did. I had the pleasure to work with the sales & leasing consultant Marlin Black. He sold me the car that I wanted, and I have to say this was a great experience. I want to thank all of the employees at Germain Toyota that helped me in purchasing my vehicle. More

The entire experience was professional from start to finish. Greg Neutzling was awesome and I would recommend this dealership to anyone. Loved it all! Thanks! finish. Greg Neutzling was awesome and I would recommend this dealership to anyone. Loved it all! Thanks! More

I wanted to test drive a Rav4 to possibly purchase. And to understand about what kind of financing was available. I had a 4 Runner purchased there new in 1999 and was ready for something new. Did I want to understand about what kind of financing was available. I had a 4 Runner purchased there new in 1999 and was ready for something new. Did I want to drive out in something new - yes. But I was also ready to walk away if I needed to. My financial situation limits me to what I can afford to pay every month. Chris was extremely friendly, talked to me about all the features of the Rav4, looked over my 4 Runner and we talked about it. Looked aboud the lot at all the Rav 4's. Found one that I liked and the rest is history. I did wait a while to work with the financial person and sign all the paper work. That always weems to take so long. More

Susan Goodman was fantastic! The entire buying process was very painless and fast! My only con is the amount of time it took for me to get the vehicle once it went to clean up and the car was not very cle was very painless and fast! My only con is the amount of time it took for me to get the vehicle once it went to clean up and the car was not very clean inside, which I didn't notice until the next day because it was dark when I took delivery. I love my Mazda CX7! Thank you Susan! More

Mrs Goodman worked with me from the moment I stepped foot into the dealership. She was very friendly and willing to ask about my needs. She was concerned about my concerns and never was pushy. I enjoyed the into the dealership. She was very friendly and willing to ask about my needs. She was concerned about my concerns and never was pushy. I enjoyed the fact that she checked up on me to see how I was doing in my car search needs. She got me a very nice vehicle at a price that was very affordable to me. I will recommend Germain Toyota to any of my family and friends looking for a good car and a great experience. More