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Germain Toyota of Columbus
Columbus, OH
2,766 Reviews
What makes Germain Toyota Different:
72 Hour Happiness Guarantee
If you’re not completely happy with your vehicle, we encourage you to bring it back and exchange it. Just bring back the vehicle in the same condition as when you purchased it, within 3 days and 150 miles or less from the mileage at delivery. It’s all part of finding the right car for you!
Certified Product Specialists
Our information-rich, Certified Product Specialists are paid on the experience they deliver, not the price you pay. We believe buying a vehicle should be fun for everyone!
Transparent, Upfront Pricing
Every vehicle at our store is clearly priced, with no hidden fees. All Toyota manufacturer rebates and incentives are included upfront. No games. just a fun, pressure-free environment.
Free CARFAX Report
All pre-owned vehicles come with a mechanical and safety check, as well as a free CARFAX vehicle history report.
Same Day Service
We understand that getting your vehicle serviced is important, and should be convenient for you. That’s why we offer same day service appointments. Click, call, or just drive on in. We are ready to help.
Personalized Purchase Program
We listen to you and find the best payment options that fit you and your family’s needs. No high-pressure sales tactics. Just open, honest dialogue and information sharing. You pick the best program for you, not us.
Additional Perks:
Accessories your way.
One of the clear benefits of buying a new car at our Columbus dealership is that we always give our customers the option to accessorize. Our Toyotas don’t come pre-accessorized, ultimately allowing you to design and package your vehicle the way you want. After all, your car is an extension of your personality, so why buy one that doesn’t fit you to a “T”?
ToyotaCare has you covered.
Another perk of shopping at our Toyota dealership in Columbus comes in the form of ToyotaCare coverage. For every new purchase or lease, you also receive this no-cost maintenance plan, which covers all regular maintenance visits for up to two years or 25,000 miles from the vehicle’s original purchase date. Additionally, you’ll receive no-cost 24-hour roadside assistance service for that same two-year/25,000-mile coverage.
We’ll buy your car, even if you don’t buy ours.
We don’t just deal with new Toyota models, either! We will gladly purchase your used car whether or not you buy a new set of wheels from us. No hassles-just cash in your pocket. Whether you’re coming from Reynoldsburg, Pickerington, or Westerville, you’ll find our no-haggle purchasing process to be one of the best in Columbus and all of Delaware County.
Dealership amenities.
Don’t take the Germain Toyota of Columbus promise at face value when you can see it in action. Call us at (614) 868-0300 or visit our dealership at 5711 Scarborough Blvd, to take advantage of our amazing services. You’ll even find our showroom to be a treat to your senses, with its offerings of Wi-Fi, beverages, snacks, and comfortable lounge and work area
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
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Showing 2,766 reviews
August 11, 2021
The service advisor Chris Curtis was very professional and knowledgeable he also explained what the problem was and what they did to fix the problem. The customer relations manager Mahogany Nolen was pro and knowledgeable he also explained what the problem was and what they did to fix the problem. The customer relations manager Mahogany Nolen was professional and nice she explained all the paperwork in detail made it easy to understand. More
by Dhannahslippery
Employees Worked With
August 09, 2021
I sold my 2018 Santa Fe to the dealership with an easy seamless process. Isabeau Mallast was kind, and professional. They gave me good value for my vehicle. seamless process. Isabeau Mallast was kind, and professional. They gave me good value for my vehicle. More
by bucknut121967
Employees Worked With
Isabeau Mallast
August 02, 2021
Amazing customer service! Everyone I worked with was so friendly and helpful that I would highly recommend them to family and friends. LOVE my car! friendly and helpful that I would highly recommend them to family and friends. LOVE my car! More
by JulieK
July 15, 2021
I worked with Isabeau Mallast who provided me with wonderful customer service and made my experience with selling my car easy and stress free!! Thank you again "it's a boo :) " wonderful customer service and made my experience with selling my car easy and stress free!! Thank you again "it's a boo :) " More
by Melanie F.
Employees Worked With
Isabeau Mallast
July 12, 2021
I'd give 0 starts if possible. Partially my fault for not noticing but they installed the wrong oil filter/cartridge on every oil change. This was on a Lexus which is just a Toyota with a different badg not noticing but they installed the wrong oil filter/cartridge on every oil change. This was on a Lexus which is just a Toyota with a different badge (Toyota 2GR-FSE engine). With cartridge oil filters, if the filter is the incorrect size, it will not filter the oil correctly. A filter that is too short will allow the oil to bypass the filter, essentially the same as no filter installed. This will lead to oil contamination issues and eventually lead to premature engine wear and early failure. This is unacceptable when paying "professionals" for a service. They used the YZZA1 filter and not the YZZA2 filter (that also comes in the YZZA5 filter kit). Due to a third party warranty I unfortunately must take my car to a certified SAE mechanic for oil changes so I thought taking it to the parent company (Toyota) would be a no-brainer. Turns out this is not the case. I have spent half my day attempting to contact Germain and finally sent an email to Toyota of North America in an attempt to discuss what to do from here. Germain was friendly and had good service deals..... but that's where anything positive about my experience ends. Lastly, EVERY TIME it takes at least an hour and the last time almost two hours to perform a "simple" oil change. I arrived 15 minutes prior to my scheduled time as well.... this wasn't a walk in. More
by Blake Betz
Employees Worked With
Billy Blanton
July 08, 2021
Tanesha Dixon @ Germain Toyota of Columbus is fantastic. She made everything easy and facilitated everything so quickly. I highly recommend her for your next purchase! Call her. She made everything easy and facilitated everything so quickly. I highly recommend her for your next purchase! Call her. More
by twoodford
Employees Worked With
Tanesha Dixon
July 03, 2021
Up front; professional; caring and actually listened to our product needs coupled with our financial boundaries, we found a car with Chaz and his manager Aimee went beyond customer service and that is why our product needs coupled with our financial boundaries, we found a car with Chaz and his manager Aimee went beyond customer service and that is why i have been a Toyota customer for over 30 years! I have not only the car I needed but I finally got my favorite color. Definitely check them out be purchasing from them always. More
by Uber Happy
Employees Worked With
Other Employees :
Anyone who answered the main telephone line., Heather Romine, Gary Romine
June 30, 2021
Great service experience and super nice staff. Mahogany Nolen went over and beyond to help me twice in the last couple of months to process my service fee payments. I did not have my Toyota Credit Card wit Nolen went over and beyond to help me twice in the last couple of months to process my service fee payments. I did not have my Toyota Credit Card with me but she called the company to help process my payment. Very dedicated customer service •. More
by aaonabanjo
May 20, 2021
5 stars,Brandon Hood and Billy Blanton went above and 5 stars, Brandon Hood and Billy Blanton went above and beyond to make sure my vehicle was fixed properly and I will now be purchasing my next vehicle 5 stars, Brandon Hood and Billy Blanton went above and beyond to make sure my vehicle was fixed properly and I will now be purchasing my next vehicle with them! More
by Igabdiegal
Employees Worked With
Billy Blanton, Melinda Thompson, Brandon Hood
May 18, 2021
I had a very good experience. Tanesha was great to work with and so was Tom Lombardo. Only reason I dropped a star was the KBB trade in amount was incorrect (low) and I actually had to show it to them on m with and so was Tom Lombardo. Only reason I dropped a star was the KBB trade in amount was incorrect (low) and I actually had to show it to them on my phone and request the amount be corrected. The 4Runner I bought was just what I was looking for! Thanks to all who helped in this process. More
by Vaune440
