Germain Toyota of Columbus

2015 Toyota Camry XSE! In a Blizzard From the first time I called and spoke to Jody, I was treated with care. I asked to work directly with Marlin Black and Jody still provided me with ex From the first time I called and spoke to Jody, I was treated with care. I asked to work directly with Marlin Black and Jody still provided me with exceptional customer service. Marlin was professional, very informative and down to earth. ....then we went back to Leo in finance who even further knocked the ball out of the park for us, as he was equally informative, professional and personal. Toyota overall has created a lifetime customer and it can only be credited to the exceptional customer service I received at Germain Toyota of Columbus. I was nervous as it was my first car purchases directly from a dealer but this team made my experience seamless! My husband and I will definitely be back and referrals are a no brainer--it just makes sense to send people to the best. Thank you all so much! God Bless. More

Yea Marlin Black! I have had great success working with Marlin Black for the purchase of my last 3 used cars. The buying process was fast and smooth. I like the way the I have had great success working with Marlin Black for the purchase of my last 3 used cars. The buying process was fast and smooth. I like the way they are willing to deal on a car that's been on their lot for a month or two. I will be back again sometime in the future for the purchase of another new or used car. THANKS MARLIN & GERMAIN! More

Marlin Black - I would work with him again! Marlin Black was very helpful during the whole car buying process. He is personable and did a good job answering my questions and phone calls. He fo Marlin Black was very helpful during the whole car buying process. He is personable and did a good job answering my questions and phone calls. He followed through on everything he said. I would highly recommend working with him. It was a good experience. More

First class dealership Brian Scott and the used car sales mgr. Greg Coby treated me like I was their only customer. First class treatment from the moment I walked in until t Brian Scott and the used car sales mgr. Greg Coby treated me like I was their only customer. First class treatment from the moment I walked in until the deal was done. Then after the sale, I was treated with more help than I have ever had at any other dealership. I will send anyone I know who needs a vehicle to Brian and Germain Toyota. By the way-- I love my RAV4!! More

Excellent Experience It was a pleasant experience working with the salesman Brian Scott, because I had not planned on purchasing a car. The new car I elected is suitable It was a pleasant experience working with the salesman Brian Scott, because I had not planned on purchasing a car. The new car I elected is suitable for me and was in excellent condition. Brian took the time to answer all my questions and worked very hard to meet my requests. After completing the paperwork on the purchase. He took the time and assisted me with features on the car. My over experience was great. More

Marlin Black is AMAZING!!! This week, we purchased an Infiniti. Marlin Black was FANTASTIC!! We are very impressed. His business acumen is unmatched in auto sales; he has the This week, we purchased an Infiniti. Marlin Black was FANTASTIC!! We are very impressed. His business acumen is unmatched in auto sales; he has the ability to assist you with everything from finding the right vehicle to fit your needs to leading you through the financial process and more. He practices exceptional customer service and he is not pushy or dishonest. Mr. Black is a great communicator and negotiator who goes the extra mile to take care of customers even after the sale. He does not treat people as if they are just another "sale" for the day. He shows his customers respect and does not try to force them into anything that they are not comfortable buying. He carefully listens to what his customers are saying and he explains things to them thoroughly when questions arise. Mr. Black does not make you feel rushed, coerced or lied to. When we left the dealership, we were extremely happy with the vehicle we selected, the price paid and the care we were shown. Whether you are simply researching vehicles, or if you are ready to drive something off the lot today, you will NEVER be disappointed working with Marlin. I will definitely be a repeat customer and will recommend him to my family and friends. I have purchased many cars in the past but the personal attention shown by Mr. Black has set the bar very high for any salesperson I encounter in the future. He has demonstrated the fact that it is possible for dealer representatives to be customer-focused and successful at the same time in auto sales. Thank you for everything! We appreciate it and are excited to work with your organization again in the future. More

overall good experience I worked with David during game my visit. I really enjoyed him. He took his time, answered questions, and did not try to pressure me too hard. When it I worked with David during game my visit. I really enjoyed him. He took his time, answered questions, and did not try to pressure me too hard. When it came time to talk numbers, he was willing to work with my budget within reason. I love my new car! More

Will be back again! We had been to almost every dealer in Columbus with no luck at finding what I wanted in a budget friendly option. I was pleasently surprised by the us We had been to almost every dealer in Columbus with no luck at finding what I wanted in a budget friendly option. I was pleasently surprised by the used options listed on Germain's website so I decided to go in to look in person. David Backherms was absolutely wonderful in helping get us into a car with everything I wanted and more. They fixed everything we asked them to and were able to meet us on my trade in value. I know we will be back here for our next car purchase and will recommend to anyone we know who is looking for a new or used car! Thanks to David, Leo, and the rest of the Germain team on making my first car buying experience a wonderful one! More

Car buying experience I cant say it well enough but my experience today was incredible. My salesman Tony Shaw started by returning my call a week ago. I explained my heal I cant say it well enough but my experience today was incredible. My salesman Tony Shaw started by returning my call a week ago. I explained my health issues and he completely understood and was very understanding and made sure that he kept on the look for me. He showed absolutely no pressure and went out of his way to help. I expressed my interest in one particular car and he made sure not to sell it out from under my feet since i am currently living in Cincinnati. I highly recommend this gentleman for anyone. On the financial side Asher Puri was outstanding. I was a cash buyer and he facilitated everything quickly. Highly recommended dealership. More

New Car Purchase I was pleased to deal with two employees who were super nice - Omar Jackson and Shawn DuBoe. Omar helped me find the car I wanted and helped make the I was pleased to deal with two employees who were super nice - Omar Jackson and Shawn DuBoe. Omar helped me find the car I wanted and helped make the deal happen, and Shawn patiently explained all the details! More