Germain Toyota of Columbus

Lemons into Lemonaid I have a long standing positive relationship with Germain Toyota, having purchased numerous new Toyotas from them over the past 25+ years. My custome I have a long standing positive relationship with Germain Toyota, having purchased numerous new Toyotas from them over the past 25+ years. My customer experiences have been consistently positive during this time. However, during a recent service visit, I had a disappointing 'un-Germain' like experience. After sharing my experience with Ralph Cumston, I was very impressed with his ability to recover my confidence. Ralph listened to my concerns empathetically, he investigated them thoroughly and he responded in a very timely fashion. His resolution exceeded my expectation. I am pleased to say that my experience with Ralph has restored my confidence in Germain. I look forward to continuing my relationship with this fine locally owned business. More

Great Customer Service During the Sale I normally avoid dealerships due to pushy salesmen but at Germain Toyota I didn't feel pressured and the salesman (Chris Wilson) was not pushy. It was I normally avoid dealerships due to pushy salesmen but at Germain Toyota I didn't feel pressured and the salesman (Chris Wilson) was not pushy. It was a great experience for a first time car buyer. I walked away with a car but also walked away feeling pleased with my purchase. The environment was friendly and my salesman's personality (being kind, helpful, professional, friendly, and not pushy) really helped sell the car. More

Easy, awesome experience Stopped in to look at cars. Allison made the experience very smooth. We didn't intend on buying, but ending up driving away in a new car. Allison was Stopped in to look at cars. Allison made the experience very smooth. We didn't intend on buying, but ending up driving away in a new car. Allison was professional, competent, kind, and made a lot of sense! Will be back to buy another car from her! More

Great customer service with sale Great experience. The salesman (Brian Scott) was not pushy or overbearing. I was very comfortable with the overall transaction. After the sale, we fou Great experience. The salesman (Brian Scott) was not pushy or overbearing. I was very comfortable with the overall transaction. After the sale, we found out the car didn't have a second key/fob and Brian made sure they got me one asap. Much appreciated. I love the car. More

Pleasant buying experience Purchased a used 2011 Sienna today from Brian Scott and am very pleased. He was courteous, professional and friendly. Never felt uncomfortably pressur Purchased a used 2011 Sienna today from Brian Scott and am very pleased. He was courteous, professional and friendly. Never felt uncomfortably pressured. Had my three daughters in tow and he was also very kind to them. Also dealt with Bill Adkins in Finance and he was extremely personable as well. All in all, a very smooth buying experience. Thanks. More

Excellent! This was a "Pit Stop" visit. First time using the service dept. since the new facility was opened. Everything was very clean, waiting area was like This was a "Pit Stop" visit. First time using the service dept. since the new facility was opened. Everything was very clean, waiting area was like a fancy hotel lounge. Service people very accommodating. The fellow that helped me was named Robert Meade. Very friendly and prompt with my car. More

Regular Service I took my FJ Cruiser in for it's 12 month service consisting of an oil change, tire rotation and general inspection. They were prompt in greeting me a I took my FJ Cruiser in for it's 12 month service consisting of an oil change, tire rotation and general inspection. They were prompt in greeting me as well as the service. The service manager, Robert, was very cordial and helpful. He ensured my satisfaction and was a pleasure to do business with. More

Great Experience! I would highly recommend Allison Queen and Germain Toyota. Couldn't have asked for a better experience. Friendly, helpful and patient! The car we want I would highly recommend Allison Queen and Germain Toyota. Couldn't have asked for a better experience. Friendly, helpful and patient! The car we wanted was not on the lot and within 2 days she located it and had it ready for us. When we arrived to pick it up we were in and out in less than an hour! Not your typical car buying experience. Do yourself a favor, if you are in the market for a car give Allison a call! More

Best car buying experience ever! Ended up here after an absolute terrible experience at Ricart. Veronica A. was wonderful! Cheerful, helpful, friendly, and even funny! Got the truck I Ended up here after an absolute terrible experience at Ricart. Veronica A. was wonderful! Cheerful, helpful, friendly, and even funny! Got the truck I wanted at a fair and honest price. The facility is great as well...free hot and cold beverages, a children's play room, and a well appointed and comfortable waiting area with a flat screen TV. I highly recommend. More

Repeat customer for 3rd vehicle Tyson Murta was our sales person. Though new to the business, he was able to answer all of our questions. He was not pushy or impatient. We picked Tyson Murta was our sales person. Though new to the business, he was able to answer all of our questions. He was not pushy or impatient. We picked a day with pouring rain to shop, and he offered to bring vehicles to us versus walking the lot. We ended up upgrading and spending $5k-$7k more than planned but did not leave with buyer's remorse. Bill Adkins in the financing department explained the warranties. We never felt pressured. He did a great job of offering the services that fit our lifestyle and needs. He got us in and out quickly without making us feel like a number. Both Tyson and Bill shared stories about their families. It makes me more comfortable as a buyer to feel a personal connection. (Bill's first grandchild is one lucky girl with a car already!) Tony Shaw also helped get us in the door with a trade in value we felt more comfortable with over another dealer's offer. More