Germain Toyota of Columbus

Great service Got right in and right out!! Friendly great service crew!! My next appointment is all set too!! After a long work day it was nice having such friendly Got right in and right out!! Friendly great service crew!! My next appointment is all set too!! After a long work day it was nice having such friendly service!! More

solving a vibration problem I usually do my own mechanical work - I taught auto-tech at Marion Franklin H.S. Since buying the 2013 Tacoma 4X4 new and it has factory warranty I I usually do my own mechanical work - I taught auto-tech at Marion Franklin H.S. Since buying the 2013 Tacoma 4X4 new and it has factory warranty I decided to let the dealer do this work. I was pleasantly surprised when I was met by a service rep. Clayton - he listened to my "complaint" and processed the proper paper work to have the truck checked out - the only unfortunate problem was the fact that the problem had several service bulletins issued about the vibration in this truck - he explained this to me and I went home - 3 days later I went back and told Clayton to forget the problem and focus on the rumble in the truck - he took me to Ralph Cumston - Ralph drove the truck and stated he would get a new driveshaft for it - today 9//3/15 my truck is fixed . In less than a week the problem was solved and I am a happy truck owner - After completion of the work the service writer Robert finished up my experience - a really nice person !! If Steve Germain reads this I want to thank him for his excellent staff in the Fl/ dealership . My sister had a problem with her van and went to see if someone could help her solve the situation she had. Matt Shultz was there to help her - he went way above his job to get her problem solved - two and a half days ,he worked with my sister and I'm sure lost sales he could have made to help her out - she said if she ever buys another Toyota Matt will be the one she goes to - he is an outstanding person and I was glad to meet such a kind and compassionate man in your dealership Dan Truex More

Great service The service was great. Everything was done for a fair and reasonable price and it was all done in a timely manner. Staff was friendly and helpful and The service was great. Everything was done for a fair and reasonable price and it was all done in a timely manner. Staff was friendly and helpful and very knowledgable. More

Excellent The service was very professional and friendly my car is running better than before and now I actually have a reliable car. The only dealership I will The service was very professional and friendly my car is running better than before and now I actually have a reliable car. The only dealership I will go through from now on. More

Exceptional. I bought a car from this dealer in 2012 and have had zero problems since. Great quality cars with quality care. Couldn't have asked for better. I bought a car from this dealer in 2012 and have had zero problems since. Great quality cars with quality care. Couldn't have asked for better. More

Horrible service experience! They forgot to replace my battery and rotate tires. The forgot to do the invoice. I had to come back the next day for battery. They forgot to replace my battery and rotate tires. The forgot to do the invoice. I had to come back the next day for battery. More

Fast, Easy, Accomadating My husband and I had been searching for a 2007 - 2008 Jeep Wrangler Unlimited for a couple of weeks. We were very specific about what we wanted. We My husband and I had been searching for a 2007 - 2008 Jeep Wrangler Unlimited for a couple of weeks. We were very specific about what we wanted. We were unable to find one in our home state of Indiana within our price range so we began looking in Ohio. That's when we found the PERFECT one at Germain Toyota of Columbus. We immediately called. My husband spoke to someone (Marlon I think) that said he would call him right back.. but he didn't. My husband decided to call again in the morning. He spoke with Luci Greene. It was still available!! One down side was that they were not able to take a deposit over the phone to hold it for us. So after reviewing the Carfax and photos we decided to jump on it and purchase it over the phone. The process was very simple and they gave us a great deal on our trade in. The next day they DELIVERED it to our home, savings us the 3 hour drive. We realized after they left with our old car that we forgot our daughters favorite CD in the car. A quick email to Luci and she put it into the mail for us! More

Exceptional Service I was very happy with the service I received today, especially from Robert Meade. When I noticed an oil spot on my floor mat after my oil change, he I was very happy with the service I received today, especially from Robert Meade. When I noticed an oil spot on my floor mat after my oil change, he took it to the detail shop and had it cleaned for me. When the detail person brought it back to me, it looked like brand new. My entire experience was was exceptional. Thanks to all concerned. More

A better Experience My Salesman is a young man Chris Davis. I found him to be very helpful in listening to what I wanted and working to find the Tacoma that would fit my My Salesman is a young man Chris Davis. I found him to be very helpful in listening to what I wanted and working to find the Tacoma that would fit my needs. He knew when to be assertive and when to back off and let the situation develop. We had a minor problem develop after the deal was finalized on an option, but due to the relationship we had formed, we were able to resolve the issue with minimal financial pain to either party. I also had a good chuckle as my new work truck, being in the Nursery Business and the truck less than a week old, returned to the dealership to pick up a personal item left in my trade in. The truck was filthy and covered in mud and dirt. Chris just laughed as he handed me the returned item and said, "That's the way they should look, not all waxed and pretty!" As to the vehicle, I have 1500 miles on it so far without a single issue. I would highly recommend Germain Toyota, Chris Davis, and the Toyota Tacoma. It should also be noted that in visiting 2 separate Chevy Dealerships to test drive a Chevy Colorado, 2 separate sales associates either completely failed to respond to me or responded 2 days after a promise to get with me "before the end of the business day." If they worked on my sales staff at my company I would have a serious discussion with them about the definition of respecting the customer. More