Germain Toyota of Columbus

Fast, friendly service As always, nothing but professionalism and fast, friendly service from the folks at Toyota. Love my truck, and love the service you guys provide! The As always, nothing but professionalism and fast, friendly service from the folks at Toyota. Love my truck, and love the service you guys provide! The coffee's not bad either! More

Great buying experience Today I got my third car from Germain Toyota - wonderful people (and cars!). My salesperson, Adam Castin, also leased me my last car 3 years ago. He Today I got my third car from Germain Toyota - wonderful people (and cars!). My salesperson, Adam Castin, also leased me my last car 3 years ago. He was great, so I was delighted to be able to work with him again on my new car. He's been keeping his eye out for a few months to find me.the perfect car and deal, and I'm thrilled with my new Camry! Thanks, Adam! Also, many thanks to Amelia, who did all the financial work. She was also a pleasure to work with. More

They use live pricing as excuse to be rude to customers I have dealt with Germain dealerships many times. This was my first experience at Germain Toyota. The initial call to check on the vehicle was good an I have dealt with Germain dealerships many times. This was my first experience at Germain Toyota. The initial call to check on the vehicle was good and the salesman had it pulled into a garage when we arrived. The test drive went fine, but when we returned instead of asking if we had questions about the vehicle the vehicle the salesman said "So do you want to buy it". He then proceeded to leave us with the car and then work with another customer for approximately 20 minutes. When we tried to negotiate on price like I have done with Germain dealerships a number of times they would not give on the price at all just saying that they use live pricing and there is no room for negotiation. The salesman even said that I was cheap like him because I thought the vehicle in the condition that it was is was less valuable than their live pricing. The manager came out and basically told me they do not negotiate on price at Germain even though I had earlier that negotiated with another Germain dealership on a similar vehicle. I do not understand this dealership having salesman if they do not try to actually sell the vehicles with their vehicle knowledge or negotiate a deal. They do not add any value, but they do add costs. Do not go to this dealership unless you intend to pay exactly what the sticker price is. There are plenty of other Toyota options in the Columbus market that will give a better buying experience and a more fair price. More

Recent service Mark went above providing service and attention to details when I brought in my Van and recently my truck...trust him professionally and personally! T Mark went above providing service and attention to details when I brought in my Van and recently my truck...trust him professionally and personally! Thanks More

Comprehensive Service Review Scheduled service for our 2006 Avalon prior to long trip. Shared the trip info with Kent Artusi, Service Advisor. We reviewed service history and To Scheduled service for our 2006 Avalon prior to long trip. Shared the trip info with Kent Artusi, Service Advisor. We reviewed service history and Toyota recommendations. Kent never pressured me on any services. The added work items were added to the service and completed expeditiously. Kent kept me up to date on the progress of the work. Very happy with service. More

Excellent Experience from Start to Finish Tom recently sold me a new Tacoma and I feel inclined to share my experience. I was in the midst of a lemon law buy back and contacted Tom to test dr Tom recently sold me a new Tacoma and I feel inclined to share my experience. I was in the midst of a lemon law buy back and contacted Tom to test drive a Tacoma, which I ultimately purchased. He was exceptionally friendly and knowledgeable, and kept the process extremely stress free. I truly felt that he wanted to make sure I was happy, and that I was getting the vehicle that was right for me. He even arranged to have heated seats installed in the vehicle (not available directly from toyota on that model) prior to me picking it up. If I purchase another toyota vehicle it will definitely be from Tom. More

My 1st Toyota - Very Happy Kenny was very nice and helpful in my search for a RAV4. He was quick to help me test drive one and show me the details and features of the car. Luke Kenny was very nice and helpful in my search for a RAV4. He was quick to help me test drive one and show me the details and features of the car. Luke was really nice and helpful in the financing end. More

Always a pleasure Every time I've dealt with Kent when in for routine maintenance he has gone above and beyond. Treats your car like it his own Every time I've dealt with Kent when in for routine maintenance he has gone above and beyond. Treats your car like it his own More

Parts Supplier Top Notch Always respectful, completes orders efficiently and timely manner. Price matches items so we can avoid Aftermarket and keeps deliveries coming on a r Always respectful, completes orders efficiently and timely manner. Price matches items so we can avoid Aftermarket and keeps deliveries coming on a regular basis. If there is ever a problem it is always communicated to us. More