Germain Toyota of Columbus

Amanda made everything simple! Amanda was great to work with at Germain and made everything extremely easy. I was in and out in one day with no hassle. She found the deal that was Amanda was great to work with at Germain and made everything extremely easy. I was in and out in one day with no hassle. She found the deal that was most advantageous for me, and she answered all my questions about the process since this was my first new car purchase. Thanks Amanda and the Germain team! More

Scammer stealership First off, their sales team are horrible! They made me signed all the paperworks after agreed that it would be finalized on next monday so I can take First off, their sales team are horrible! They made me signed all the paperworks after agreed that it would be finalized on next monday so I can take the vehicle home no problem. Oh boy I was wrong, about a week or so later, they be calling me that they cannot find anyone to finance me for it and have to take it back. Ok sure no problem, but then they be subtracting all the fees and mileage usage on that vehicle from my deposit money! They literally forced me to get a vehicle from them on the spot or else lose more than half of my deposit! That's outrageously scamming!! Then now my second issue encounter with this place that made me have to reviews them on everyplace I can find and report to toyota headquarter hotline for their shady business. So I took my truck (lifted) in for an Alignment, I also know that they don't do lifted truck alignment so I asked them Multiple times if they know and can do it, they talked about 5 mins or so and said yes, So Im like ok. Then It was aligned and it was good for a day till I drive my truck again. Literally less than 300miles on the alignment job and already back to alignment issue?! Their service director Henry is his name mentioned that "Your tires uneven treads causes alignment issues" And they won't refund or attempt to fix it! xxx is kind of response and service is this?! They did not even provide me with the alignment sheet after my previous service there when I asked for it! Shady business as it's best! Then I went to Toyota West for help. And found out, Germain Toyota pulled my steering rack/wheel and move it around so that I won't know that they don't know how to do an alignment at all! Now I lost $311 and some changes to a job that wasn't even done right that actually caused more problems than I wanted to the vehicles and my safety! I wasted my time and money on this place and not even a manager willing to talk to me back?! Please stay away from this place at all cost! They're just there for your money! More

Excellent professionalism and manners I came to Germain only because of professionalism shown by Ashiqur Rahman. Thanks for closing the deal in one day. Was planning for another dealer ne I came to Germain only because of professionalism shown by Ashiqur Rahman. Thanks for closing the deal in one day. Was planning for another dealer near my place but commitment and having a SPOC for all queries made me go for you guys. And I am glad that I did change my mind. Good response + better deal - What more one could ask for !! I would strongly recommend your dealership and Sales person like Ashiqur. More

I'd love some follow up, just like you'd love a great review The reason I am writing this review is because I received an email asking to submit one. Normally i would disregard, but this is the first contact I' The reason I am writing this review is because I received an email asking to submit one. Normally i would disregard, but this is the first contact I've had from the dealership since I purchased my vehicle two months ago. The response I was actually looking for was to address two issues: my rental car return and my key. I had to rent a car from Toledo and drive to Columbus in order to purchase this car. I was promised by the dealership that they would return the rental car to the Columbus airport after I left. Then I get a message from my agent, Lincoln, stating that they didn't return it the same day. My rental car bill went from $40 to $150+. After sending numerous messages (with no response) I eventually sent a copy of my invoice to the dealership requesting someone to contact me. What did I get.. this email months later asking me to give a rating. So here I am. Second, I was only give one broken key fob. I was told they would look into not only fixing this fob, but providing me with a duplicate key. So now I have a flip fob, with a key that can't be pushed back down into it, no second key, and again no response from the dealership. I put trust in the dealership to follow up on their word. The only thing they followed up on was making sure they got a review. If anyone at the dealership cares, please contact me. You took your commision check and ran. If you want to be considered as the stereotypical "car sales people", you nailed it. (one last note - the detailing on the car was awful) More

Tom Lombardo was outstanding. I came to Germain looking for a new Limited 4 runner. Tom saw me in the lot and came and dazzled me with his pitch. My wife bought a new Platinum Rav I came to Germain looking for a new Limited 4 runner. Tom saw me in the lot and came and dazzled me with his pitch. My wife bought a new Platinum Rav 4. Aimee was super with the paperwork. More

Great experience, would definitely recommend My salesman Ashiqur Rahman was incredibly helpful. He thoroughly explained the options in my price range but didn't push me to spend outnof my budget. My salesman Ashiqur Rahman was incredibly helpful. He thoroughly explained the options in my price range but didn't push me to spend outnof my budget. He was very knowledgeable and not only explained all of the new features, but how to use everything (I came from a 99 Camry, so the 2017 Carolla was quite the adjustment). He even checked up after my purchase to make sure I was doing well. The rest of the staff was just as friendly and helpful. More

What a great guy! Jeff was a very personable individual with a contagious smile. I left feeling great, in most part due to Jeff's attitude! Viva Germaine Toyota!! Jeff was a very personable individual with a contagious smile. I left feeling great, in most part due to Jeff's attitude! Viva Germaine Toyota!!!!! More

Seasoned and Engaging Jeff is very personable and engaging. Also very knowledgeable, in the auto industry, after so many years selling various makes of vehicles. I have pur Jeff is very personable and engaging. Also very knowledgeable, in the auto industry, after so many years selling various makes of vehicles. I have purchased 2 previous vehicles from Jef,f and will never hesitate to consider a unit he, or his staff, represent(s) More

Awesome! Jeff is awesome! Always has a smile An is willing to do anything he can to get you what you want!! Would recommend Mr. Wright and crew! Jeff is awesome! Always has a smile An is willing to do anything he can to get you what you want!! Would recommend Mr. Wright and crew! More

excellent will recommend to potential buyers. will recommend dealing with Tom Lombardo. He was most helpful. Will recommend dealing with AJ Castin. Both ver will recommend to potential buyers. will recommend dealing with Tom Lombardo. He was most helpful. Will recommend dealing with AJ Castin. Both very helpful and informative. More