Germain Toyota of Columbus

Best Experience in over 20 years. Quick, easy, understanding and friendly. Kenny understood exactly what we were looking for and was easy and pleasant to deal with. He greeted us outsi Quick, easy, understanding and friendly. Kenny understood exactly what we were looking for and was easy and pleasant to deal with. He greeted us outside the dealership in the rain, smiling and welcoming. More

30000 mile service Service dept got me in , explained what was being done and went over what was found,gave me an update on tire's, brakes and I found this to be helpful Service dept got me in , explained what was being done and went over what was found,gave me an update on tire's, brakes and I found this to be helpful for future service More

Great service Service was prompt. Employees were courteous and helpful. Good at explaining what they were doing And what may be needed for car upkeep. Great servic Service was prompt. Employees were courteous and helpful. Good at explaining what they were doing And what may be needed for car upkeep. Great service More

Stress free Found sales associate Rodgerick Smith to be very knowledgeable, helpful and personable. If you are wanting a stress free car buying experience, Rod is Found sales associate Rodgerick Smith to be very knowledgeable, helpful and personable. If you are wanting a stress free car buying experience, Rod is your go to sales associate. More

Thanks Brady Lonsway! I had my eye on a car for a couple of days that I saw online and thought it would sell quickly. I walked in to a busy dealership and Brady came right I had my eye on a car for a couple of days that I saw online and thought it would sell quickly. I walked in to a busy dealership and Brady came right over to help. Just a few hours later and I'm driving away in a brand new car! Brady was awesome, he even had my 3 and 5 year olds talking about him for days after we left! He made sure he was available to me at all times through the process and even played with my kids when I was in the financing office. Thanks Brady! More

Sliding Doors Recall Fixed. My wife and I are very impressed with your organization, efficiency and care of our 2015 Toyota Sienna. We were provided with a rental car which work My wife and I are very impressed with your organization, efficiency and care of our 2015 Toyota Sienna. We were provided with a rental car which worked very nicely. Denise Mitchell was very helpful. We hope to be helped by her many years in the future. Thank you. More

Wonderful service! I was helped by Brady Lonsway on my recent purchase. He was professional and provided excellent customer service. Due to my experience with Brady I wo I was helped by Brady Lonsway on my recent purchase. He was professional and provided excellent customer service. Due to my experience with Brady I would recommend all my family and friends to contact him regarding a new car purchase. Thank You Germain & Brady!! More

Rod Smith Rocks!! GO BUCKS! My husband and I were looking for a fun summer weekend car when we found a great Mini Cooper Convertible at this dealership. The car had just came in My husband and I were looking for a fun summer weekend car when we found a great Mini Cooper Convertible at this dealership. The car had just came in on trade the day before we purchased the car. There were a couple of items that needed to be serviced on the car and Rod made sure these things were included in the deal. While the car was being serviced, Rod had to take a couple sick days but he was so awesome that he kept us updated on the status of the repairs (from home!) He responds quickly to calls and questions. He made our experience so enjoyable. I was a pleasure working with him. I have already recommended him to friends and co-workers. ALL AROUND GREAT CUSTOMER SERVICE! More

Squeaky suspension solved. After 2 failed diagnosis of a severe squeak in the Tacoma suspension including "bad shocks" and other incorrect guesses by outside mechanics, a quick After 2 failed diagnosis of a severe squeak in the Tacoma suspension including "bad shocks" and other incorrect guesses by outside mechanics, a quick inspection during the 35K oil change resulted in new leaf springs before the warranty expired. The installation was quick and my truck now rolls like a new baby instead of an old rattletrap. As to the cause.....I own a nursery, drive most of my day on off pavement nursery roads through irrigation water laced with fertilizer.... but still covered under warranty. I owned 2 Silverados prior to this Tacoma. I never had this good of a vehicle or this flawless of service. Thank You. More

NOT HELPFUL, DIDNT CARE Reached out to the dealership at the beginning of June, inquiring about the new 2018 Camry. Spoke with a Tom who wanted to assist me. So provided hi Reached out to the dealership at the beginning of June, inquiring about the new 2018 Camry. Spoke with a Tom who wanted to assist me. So provided him with my number, and he did contact me once one came in. So went to the dealership and test drove the car. Everything seemed to be going well but being in the dealership seemed empty and so quiet. So proceeded to have them appraise my vehicle which I was never told what my appraisal was, then also filled out an application for finance. I was pulled aside and told by Tom, that my score was in the mid 500s!, and I responded; "excuse me!" I said NO, im in the 600s just low, so he told me unfortunately there is nothing we can do. So went to Toyota Direct and had them run it, and it came back that my score was in fact in the 600s, so they lied to me, and assuming didn't want to help me because of my negative equity! So I reached out to Tom the following day asking what was my appraisal, said it was only $16k and im like well I showed an appraisal that they were going to honor, clearly they didn't! and I screen shot a KBB trade value and after that no response at all! So I WOULDNT go to this dealer at all, the business manager nor anyone in finance never even came out to speak to me AT ALL to at least go over other options like a Co Signer, which I have readily available! Needless to say, Toyota Direct was able to get me approved NO ISSUE, and Tom didn't show any concern after the information given. Didn't seem to concerned as a customer, only for his pocket! More