Germain Toyota of Columbus

Had a wonderful experience. Lucy and Heather were great. No fuss, easy to deal with, and fun. No fuss, easy to deal with, and fun. More

The good: This being my first car purchase, Joe Kelly was incredibly patient with me throughout the browsing process, giving me his honest opinion and was not pushy like most other salesmen/women. The certif incredibly patient with me throughout the browsing process, giving me his honest opinion and was not pushy like most other salesmen/women. The certified used car I ended up getting from this dealership was high quality, just needed some deep cleaning on my part but, when they certified, they mean it. Have not had an issue with it since purchasing in September 2021. Bad: 1) I didn't want to sign paperwork without support, this being my first large purchase, just to remind you. Joe mentioned that he was supposed to be the one to finalize the purchase with me but that was impossible with my schedule. He either had to not leave for his vacation as planned, or switch the sale over to Aimee. I told him I would rather not buy the car than keep him from his vacation so, Aimee gave me my keys and etc. 2) went over to financing and spoke with Heather Romine who kept taking her mask off throughout our time and asked "how bad COVID actually was" after learning i worked at OSUWMC. 3) I told them my competitive rate I would be getting with my long-time bank of about 3.09 or so, she brought in Brian Delcid to convince me to switch to their local financing option because they would "definitely be able to get me 2.94% with how good my score is". Coming back the next day with my boyfriend, I asked heather if everything was as we discussed as far as my rate, she said yes , pointed out one typo that was crossed off and so i stupidly signed the paperwork, trusting her. I read through it then after signing my name and saw that the rate was 3.09 and not 2.94 and asked her about that and she said " 3.09 was so good, no one would beat that" so i was tricked into signing with a local bank I had no experience with for the same rate. 4) Aimee pointed me to Joe's desk to get my keys for my new car. I dropped off the rental since i traded in my GMC and asked them if i needed to go to the bmv for anything. She said since my plates were switched over onto the camry, i'd be good to go. 10/20/21 I get a letter saying to renew my registration on my GMC that I had traded in. 5) I e-mailed Germain on their website, getting a response right away from Anna that someone would call me. 2 days pass, I finally get a call from Linda who said " hi your inquiry came into our new car sales area and i wanted to make sure you weren't driving with an unregistered vehicle." I told her they let me know the dealership would take care of it which she responded with "dealerships don't normally do that". I have two co-workers who've bought cars through germain and they had temporary registrations that the dealership gave them. She said she was sorry about my experience and would let the correct people know. 6) After doing my own math on my paperwork, they added an extra $100 to my total car price which was not discussed. To say i'm "livid" is an understatement at this point. I was lied to about my registration and would've never found out until this registration update notification or getting pulled over/involved in an accident OVER A MONTH after purchasing the vehicle. The bait and switch with the rate was very unethical and I felt cheated. Also the unprofessional behavior of their so-called store managers is just amazing to me. I will not be purchasing another car from Germain and wouldn't recommend it to 1st time buyers. Everyone else, I hope you have a better experience than I did. More

Jared is the best! He was taking care of multiple people at once, doing multiple job functions and still made us feel as if we were the most important people in the store that day. at once, doing multiple job functions and still made us feel as if we were the most important people in the store that day. More

Highly recommend! I just bought my car off Jared & he’s the best! Helpful, kind, friendly, honest and quick. He went above and beyond to make my buying experience easy and fun. Also loved working with Ashe the best! Helpful, kind, friendly, honest and quick. He went above and beyond to make my buying experience easy and fun. Also loved working with Asher for the financial piece…he was so warm and down to earth-made me feel more like family than a customer. I appreciated the time he took to really go over everything while still getting me through the process efficiently. Can’t say enough good things about either of them! Telling all my friends! I’ll be back! More

Highly recommend Brooke. She was excellent to work with and made the transaction easy and efficient. and made the transaction easy and efficient. More

Lucí was very understanding with my requirements she helped me find the exact car I was looking for. helped me find the exact car I was looking for. More

We’ve leased a few cars from Germain Toyota and sold 4 cars, and thanks to Brooke its been easy and convenient. I would recommend anyone wanting to deal with honest and real people to go to Germain Toyota cars, and thanks to Brooke its been easy and convenient. I would recommend anyone wanting to deal with honest and real people to go to Germain Toyota of Columbus. More

My experience with Luci was awesome. She was persistent. I like that. She stayed engaged and answered all of my questions. I like that. She stayed engaged and answered all of my questions. More

The best car buying experience we have ever had! Tanesha was great, the finance department was fast! Thank you guys so much! was great, the finance department was fast! Thank you guys so much! More

Great salesman, very professional and has communicated about the car with me. Presentation of car was outstanding about the car with me. Presentation of car was outstanding More