Germain Toyota of Columbus

Excellent service and communication. They were kind, polite and courteous. Would do business with them again. polite and courteous. Would do business with them again. More

I had an excellent experience at Germain Toyota of Columbus. I worked with Gary Romine in sales and Tom Lombardo in the business office. Gary was great about discussing the vehicle with me and giving Columbus. I worked with Gary Romine in sales and Tom Lombardo in the business office. Gary was great about discussing the vehicle with me and giving me all the information I needed. Tom was fantastic with taking care of the business portion of the deal and explaining everything the entire way. We came up late and they stayed open till we were finished. This was all for a used vehicle that was kind of an odd buy and they probably didn't have a lot of interest in. I highly recommend them. More

Immediate response from Brian Scott. He assisted us in getting repairs done to car so it would be in tip top shape for our daughter! Excellent experience! getting repairs done to car so it would be in tip top shape for our daughter! Excellent experience! More

I am giving one star since there is no other lower option to select. They don’t qualify for 1 star as well. Recently bought 2018 Toyota Highlander SUV vehicle from Germain Toyota in Columbus located @ 571 to select. They don’t qualify for 1 star as well. Recently bought 2018 Toyota Highlander SUV vehicle from Germain Toyota in Columbus located @ 5711 Scarborough Blvd, Columbus, OH 43232 I have worked with Sales Person - Kaleb and his manager – Greg in purchase of this Car. Highlander SUV sold to me has full Rust issues, Under seats ( all seats including driver, passenger, rear seats) is full of rusts. All Iron bars that helps in moving seat is full of rust. I have enclosed photos showing the rust issues This rust can be seen only when 1st rows seats are moved backward. I have noticed this issue only immediately after delivering the vehicle to me. On asking sales person ‘Kaleb’ and Manger ‘Greg’ about this issue, I was told that, they can’t do nothing about this issue. Also said that, It was used car, and they cant help with this rust issue. In addition to this – I got arrogant answer from Manager Greg and they are asking me to buy new car, when I specially pointing this issue. Now, I am in dead lock situation, I was sold with vehicle that has rust issues.. I am fully disappointed with purchase of vehicle from dealership. Any suggestions or help in this manner is very helpful. Guys – pls be care full when buying cars from dealership, I am afraid that I am sold with flood impacted car. More

Gave me a good price to buy my car and stuck with it. Fast and friendly! Fast and friendly! More

First - I'd give a 5 based on my last service experience. But want to include my purchase experience from 9 mo ago...which deserves maybe a 2 star. Service - Matt was incredible. Appt scheduled for routi But want to include my purchase experience from 9 mo ago...which deserves maybe a 2 star. Service - Matt was incredible. Appt scheduled for routine maintenance, engine light came on a couple of days before appt. Found rodent damage (never knew it was possible). Learned from Matt that it's not covered by service agreements, but insurance usually covers it. I had a vacation planned and had to have my car in time to go 1.5 weeks away. Matt coordinated with my insurance co, talking to a few people, and kept me informed to ensure I got my car back in time. Kudos to my ins co too! I've brought more than one vehicle to this service and always satisfied. Extra kudos to Matt because he went above and beyond for me. Purchase - Saw evidence vehicle not cleaned, requested a couple of times, and was promised a couple of times that it would be detailed and it never was. Finance (Demetrius) was not clear of how costs were determined. Was very difficult to figure out how everything was determined. Felt rushed to finish up because it was late in the evening. For extra service agreements told 'it will only add (a couple of dollars) on monthly payment', but ends up being thousands to bottom line total (buyer beware). Finance didn't seek the best financing for me, I had to ask about other plans. Finance assumed of the type of service agreement I would want, and I had to request they change it when going over info. Made several calls to get explanations about the bottom line costs and how everything added up. Still not happy with what it ended up being, but stuck with it. More

Chaz was so easy to work with and helpful. The entire experience was very positive. We highly recommend Chaz! experience was very positive. We highly recommend Chaz! More

Chaz was really great. The dealership was straightforward and easy to work with. Thanks Chaz straightforward and easy to work with. Thanks Chaz More

My experience was great they were friendly and helpful they were amazingly quick with the sale. they were amazingly quick with the sale. More

Made the sale of my car so easy! Good offer for my used car and picked up. Happy to talk with Germain first for any auto transaction. Ask for Brooke, she makes things happen quickly car and picked up. Happy to talk with Germain first for any auto transaction. Ask for Brooke, she makes things happen quickly More