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Germain Toyota of Columbus

Columbus, OH

4.5
2,725 Reviews
What makes Germain Toyota Different: 72 Hour Happiness Guarantee If you’re not completely happy with your vehicle, we encourage you to bring it back and exchange it. Just bring back the vehicle in the same condition as when you purchased it, within 3 days and 150 miles or less from the mileage at delivery. It’s all part of finding the right car for you! Certified Product Specialists Our information-rich, Certified Product Specialists are paid on the experience they deliver, not the price you pay. We believe buying a vehicle should be fun for everyone! Transparent, Upfront Pricing Every vehicle at our store is clearly priced, with no hidden fees. All Toyota manufacturer rebates and incentives are included upfront. No games. just a fun, pressure-free environment. Free CARFAX Report All pre-owned vehicles come with a mechanical and safety check, as well as a free CARFAX vehicle history report. Same Day Service We understand that getting your vehicle serviced is important, and should be convenient for you. That’s why we offer same day service appointments. Click, call, or just drive on in. We are ready to help. Personalized Purchase Program We listen to you and find the best payment options that fit you and your family’s needs. No high-pressure sales tactics. Just open, honest dialogue and information sharing. You pick the best program for you, not us. Additional Perks: Accessories your way. One of the clear benefits of buying a new car at our Columbus dealership is that we always give our customers the option to accessorize. Our Toyotas don’t come pre-accessorized, ultimately allowing you to design and package your vehicle the way you want. After all, your car is an extension of your personality, so why buy one that doesn’t fit you to a “T”? ToyotaCare has you covered. Another perk of shopping at our Toyota dealership in Columbus comes in the form of ToyotaCare coverage. For every new purchase or lease, you also receive this no-cost maintenance plan, which covers all regular maintenance visits for up to two years or 25,000 miles from the vehicle’s original purchase date. Additionally, you’ll receive no-cost 24-hour roadside assistance service for that same two-year/25,000-mile coverage. We’ll buy your car, even if you don’t buy ours. We don’t just deal with new Toyota models, either! We will gladly purchase your used car whether or not you buy a new set of wheels from us. No hassles-just cash in your pocket. Whether you’re coming from Reynoldsburg, Pickerington, or Westerville, you’ll find our no-haggle purchasing process to be one of the best in Columbus and all of Delaware County. Dealership amenities. Don’t take the Germain Toyota of Columbus promise at face value when you can see it in action. Call us at (614) 868-0300 or visit our dealership at 5711 Scarborough Blvd, to take advantage of our amazing services. You’ll even find our showroom to be a treat to your senses, with its offerings of Wi-Fi, beverages, snacks, and comfortable lounge and work area
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5711 Scarborough Blvd

Columbus, OH

43232

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Showing 2,725 reviews

February 14, 2022

Quinton provided great customer service and made sure all of my questions were answered and he showed good quality vehicles. More

by monicaware1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Quinton Stewart
Feb 15, 2022 -

Germain Toyota of Columbus responded

Thank you for choosing Germain Toyota for your automotive service needs. We are pleased to know Quinton took great care of you. Best Regards, D'Lacy Stith General Manager

February 14, 2022

This is the absolute worst dealership to ever take your car too. The service managers lie and tell you that they are waiting on parts while having your car for 2 months. Then the day I pick it up I go to s More

by BigE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Teresa Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Curtis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Billy Blanton
Feb 17, 2022 -

Germain Toyota of Columbus responded

Our staff apologizes your visit was not that 5-star experience we work hard to deliver to every guest. We thank you for your patronage as well as your feedback. We stand behind the work by the Toyota trained technicians and the integrity of our staff. We are sorry we did not meet your expectations and wish you all the best. Best Regards, D'Lacy Stith General Manager

February 13, 2022

Chaz helped me and made it so fast and easy. He was so helpful, nice and professional. I had visited another dealership first and professionalism and price were much better at Germain. Great experience an More

by jenna.gregorich
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chaz Caldwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2022 -

Germain Toyota of Columbus responded

Hearing that you had an “outstanding” experience is the best thing we could hope for! Your recommendation means a lot to us. Thank you for choosing Germain Toyota, we wish you many happy miles in your new vehicle. We look forward to serving you for many years to come! Best Regards, D'Lacy Stith General Manager

February 12, 2022

My family have used Luci Green at Germain Toyota many times over the years. I know that I can depend on her experience, knowledge, and long history at Germain to assist me in our car buying experience. More

by jessica136305
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luci Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Asher Puri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2022 -

Germain Toyota of Columbus responded

It's great to hear that your car buying experience was so pleasant and hassle-free and that you felt well accommodated by Luci and Asher throughout the process. We appreciate your business and hope you're enjoying your new car. Best Regards, D'Lacy Stith General Manager

February 12, 2022

Chaz was absolutely awesome! I came in with no clue of what I wanted but I knew I needed 4 wheels. LOL but all jokes aside he listened to my needs and understood what was important to me. I would highly r More

by ALLWHEEL
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chaz Caldwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2022 -

Germain Toyota of Columbus responded

Thank you for your kind review; we are happy to pass along your comments to Chaz here at Germain Toyota! We hope you have a great day! Best Regards, D'Lacy Stith General Manager

February 12, 2022

Needed a used car for my son, travel to and from school. My son did his research, found a great car at a good price. Chaz went the extra mile to pull it back from planned auction, test drive went well and More

by billkumler
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chaz Caldwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2022 -

Germain Toyota of Columbus responded

Bill, Thank you so much for sharing your experience. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. Thank you for your positive feedback! We know your son will enjoy his new ride. Best Regards, D'Lacy Stith General Manager

February 11, 2022

Went out of their way to make me a deal, very happy with Brian Scott and Greg Coby. More

by Ruffcane
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Scott, Greg Coby
Feb 14, 2022 -

Germain Toyota of Columbus responded

Thanks. We're happy to hear that Greg and Brian were helpful and accommodating and made sure your needs and expectations were met. We appreciate your business and hope to work with you again in the future. Best Regards, D'Lacy Stith General Manager

February 11, 2022

Helped me even after my purchase to make sure I was taken care of and satisfied with my car! More

by Jdyer497
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Scott
Feb 14, 2022 -

Germain Toyota of Columbus responded

Thank you for your business and positive feedback. Please let us know if you need anything further. Best Regards, D'Lacy Stith General Manager

February 11, 2022

I was very pleased with Caleb Murre’s service. He helped me with my purchase of Toyota Camry and he was dealing with his boss for me to get me a good discount. More

by Lgobena
Customer Service
Price
Recommend Dealer
Yes
Employees Worked With
Tom Lombardo
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kaleb Murray
Feb 14, 2022 -

Germain Toyota of Columbus responded

Your complete satisfaction is the focus of our team here at Germain Toyota. We are happy to know that Kaleb and our team were able to provide you with the level of service you deserve as a valued Germain customer. Best Regards, D'Lacy Stith General Manager

February 03, 2022

Kyle from the Buying Center was wonderful to work with. He made the process of selling and trading my car in quick and easy. He worked with me from start to finish and facilitated my trade in. He was super More

by Andrew
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Rogge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brooke Vatter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 04, 2022 -

Germain Toyota of Columbus responded

Thank you, Andrew! We're happy to hear that Kyle and Brooke made sure you had an excellent experience, and that all of your needs and expectations were efficiently met. We appreciate your business and hope to work with you again in the future. Best Regards, D'Lacy Stith General Manager

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