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Germain Toyota of Columbus

Columbus, OH

4.7
2,794 Reviews
What makes Germain Toyota Different: 72 Hour Happiness Guarantee If you’re not completely happy with your vehicle, we encourage you to bring it back and exchange it. Just bring back the vehicle in the same condition as when you purchased it, within 3 days and 150 miles or less from the mileage at delivery. It’s all part of finding the right car for you! Certified Product Specialists Our information-rich, Certified ...
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5711 Scarborough Blvd

Columbus, OH

43232

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Showing 2,794 reviews

June 21, 2025

Toyota had a stop sale on the parts I needed to get my tundra fixed. It took some time but Colin Floyd and the parts department stayed on top of everything to get it resolved. Germain’s general manager, M More

by Dhoskinson1
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Pratt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marcello Frustaci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Collin Floyd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordyn Newman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 23, 2025 -

Germain Toyota of Columbus responded

Thank you for mentioned all the positive aspects of this experience. We're very happy Collin and the Germain Toyota team took good care of you amidst a challenge. We look forward to your next visit with us. Best Regards, Marcello Frustaci General Manager

June 21, 2025

Excellent service as usual and even more exceptional customer service from Mahogany Nolan. Always there to help and provide clarity. Thanks for all you do. I highly recommend this location for all your More

by Damone361
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mahogany Nolen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 23, 2025 -

Germain Toyota of Columbus responded

We're delighted Mahogany has proven to be your vehicle's ultimate service advisor and advocate. Thank you for taking time out of your day to recommend her assistance. Safe travels until we see you again! Best Regards, Marcello Frustaci General Manager

June 20, 2025

My vehicle purchase at Germain with Isaiah Smith was very easy. Mr. Smith was polite, honest and respectful during my entire process. I would definitely recommend not only Germain but also Mr. Smith to anyon More

by kroe362
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Isaiah Smith
Jun 23, 2025 -

Germain Toyota of Columbus responded

Thanks for giving us your kind and unique perspective on the amazing service provided to you by Isaiah. He is indeed a gem. Here's wishing you all the best in their summer travels, from all of us at Germain Toyota! Best Regards, Marcello Frustaci General Manager

June 18, 2025

Restrooms are clean The waiting area is comfortable . Offer coffee, tea, and popcorn. Vending machines More

by ksp1007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tara Farmer
Jun 20, 2025 -

Germain Toyota of Columbus responded

Thank you for your positive review, Stack! We sincerely appreciate your thoughtful assessment of our dealership, and we hope you'll think of us the next time you have any automotive or Toyota needs. Safe travels until then! Best Regards, Marcello Frustaci General Manager

June 17, 2025

Dealership is very easy to work with. Tara Farmer took great care of my car while it was in the shop for a service bulletin More

by Gavin G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tara Farmer
Jun 18, 2025 -

Germain Toyota of Columbus responded

Gavin, we're happy Tara's expertise helped you have a very positive experience at Germain Toyota. Thank you so much for your excellent feedback. Safe travels until we see you next time. Best Regards, Marcello Frustaci General Manager

June 16, 2025

My Sales Consultant is Brennen Johnson. Mr. Johnson was consistently courteous, knowledgeable, and helpful. He answered all questions thoroughly and made many thoughtful suggestions. He pro More

by kbquintenz
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
AJ Castin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brennen Johnson
Jun 18, 2025 -

Germain Toyota of Columbus responded

Thank you for sharing your experience with us! We're delighted Brennen handled your wishes with the utmost advocacy and grace. Congrats on your new Toyota! Here's wishing you all the best in your travels, from everyone at Germain Toyota. Best Regards, Marcello Frustaci General Manager

June 12, 2025

Christopher Curtis was very courteous and helpful. He was awesome and showed lots of patience as I asked questions about my car. He was helpful in solving and correcting issues with my car. More

by lchildsrn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Curtis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2025 -

Germain Toyota of Columbus responded

We're so pleased you enjoyed an organized and accommodating service visit with us! Thanks for letting us know how satisfied you were with Chris's assistance. We'll see you at your next appointment! Best Regards, Marcello Frustaci General Manager

June 11, 2025

My husband and I drove over 2k miles and this location insured my car was properly maintained afterward. I have been working with Tara Farmer in the service department and she always a huge help. Thank yo More

by boydoctayvia1998
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tara Farmer
Jun 11, 2025 -

Germain Toyota of Columbus responded

Thank you for reporting on the exceptional work Tara does for you! It is always our pleasure to help you keep your vehicle in shape. Thanks for choosing Germain Toyota for the highest quality service. Best Regards, Marcello Frustaci General Manager

June 11, 2025

I was servicing my brand new Toyota Corolla Cross at this dealership recently. The service was quick and outstanding. I would like to appreciate service manager Christopher Curtis for his loyalty and dedicat More

by Jeff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Curtis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 12, 2025 -

Germain Toyota of Columbus responded

Jeff, thanks for taking the time to review your service experience! We're happy Chris handled your visit with great care. We hope you'll continue to choose Germain Toyota for all your automotive needs! Best Regards, Marcello Frustaci General Manager

June 07, 2025

Christoper Curtis was excellent, he really listened to my concern. This was my 2nd time bringing my truck … the first experience was terrible and i didn’t want to comeback because the first service writer di More

by saintcrossM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Curtis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2025 -

Germain Toyota of Columbus responded

Thank you for not only giving us a second chance, but also for giving us the opportunity to learn from your previous experience. We appreciate your business and feedback and are happy to know that Chris ensured your complete satisfaction. We are fortunate to have him on our team taking great care of our valued customers. We look forward to emulating your recent visit going forward. Best Regards, Marcello Frustaci General Manager

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