Germain Mazda West

This was the best car buying experience I’ve ever had. Friendly and knowledgeable staff. Friendly and knowledgeable staff. More

My sales reps were eager but not aggressive. Easy to work with and listened to what I said. Easy to work with and listened to what I said. More

They were amazing! !! Skyler and the manager did everything and beyond to help!!!! Skylers Excellent addition to the mazda team !! Skyler and the manager did everything and beyond to help!!!! Skylers Excellent addition to the mazda team More

A review for my recent truck purchase at Germain Mazda West was requested so here is my experience. I bought a 2014 Dodge Ram Laramie 1500 4WD V8 Crew Cab on 9/6/23. The service and attention to my intere West was requested so here is my experience. I bought a 2014 Dodge Ram Laramie 1500 4WD V8 Crew Cab on 9/6/23. The service and attention to my interest in vehicle information was excellent. My salesman was Shauon Rogers who is interesting, professional, knowledgeable and friendly. He showed me a couple trucks on the Germain Mazda lot and we drove around to see what was on other Germain dealerships in the area. During my time at Shauon’s desk a couple people stopped by to introduce themselves and welcome me - I liked that - Brian Wehmeyer, Sales Mgr and Kyra Kanicki, Internet Sales Specialist. I also appreciated that a bit of negotiation was not out of the question. We came to agreement on a price with my trade but I was giving them two sets of keys with my trade in but the truck I was buying only had one key fob. Brian and Shauon agreed to have their 3rd party locksmith make a duplicate key (fob) for me - greatly appreciated by me. We reached a purchase agreement and Shauon had the 2014 Dodge truck washed, filled the tank with gas and moved my license plate - very nice. Kyra Kanicki who is organized and professional prepared and processed all the paperwork and she said to call her if I had any questions or problems getting the title. Everything with Kyra went smoothly and I got the title promptly. After taking possession of the truck, I found that the wheels have a wheel lock on each. Typically the wheel lock tool permitting removal would be in the truck but I couldn't find one. Also when service was preparing this truck for sale - wipers, filters, oil change, etc they accidentally wrote the wrong mileage on their service documents - they wrote 75,531 but correct mileage is 120,258. So when Carfax received the service report from Germain Mazda West they flagged the vehicle report as mileage inconsistency/possible mileage rollback. There is a note on the Carfax report that says the dealership should contact Carfax to let them know if this is what the odometer shows or was this a clerical error. Ron Pineda, Germain Mazda West Service Manager contacted me about having the duplicate key made and I talked to him about the wheel locks and the Carfax report on the mileage discrepancy. Ron, who is very friendly and professional, asked if I would be able to bring my truck into the service department and he said he would get my 2nd key fob made, get the wheel locks off and replace them with regular lug nuts and he would also contact Carfax to correct the mileage error. I did this and he gave me a loaner vehicle to get back home which was extremely convenient as I had no wife or kids to follow me and bring me back home. A couple days later Ron called and said everything I was concerned about has been taken care of. I picked up my truck and am fully satisfied. Shauon has also followed up several times after the sale to make sure I had no problems or complaints. This is a great dealership and the people I dealt with make it so, Shauon, Brian, Kyra, and Ron. A couple recommendations I would make are get business cards for Ron and Shauon and put their picture, position, and contact info on the dealership web site under the "About Us . . . Meet the Staff". I also bought a 2018 Jeep Compass Trailhawk from Germain Kia on 8/4/23 and prior to that I bought a Scion at Germain Toyota. Bradley Thomas Pataskala, OH More

Kristopher is an exceptional salesman. I like his sales style. He is very courteous and tool the time necessary to cover all of the details of the sale. I like his sales style. He is very courteous and tool the time necessary to cover all of the details of the sale. More

It was my first time at a Mazda dealership, particularly Germain Mazda West…….when the need arises, I’ll go there again!! Germain Mazda West…….when the need arises, I’ll go there again!! More

Salesman professional and courteous. Would buy there in the future. Did not like the fact they did not have a warranty program on used vehicles. Would buy there in the future. Did not like the fact they did not have a warranty program on used vehicles. More

Great customer service! We had to get a loaner vehicle due to waiting on parts for a recall and Ron went above and beyond! He kept us updated on our car’s progress and was s We had to get a loaner vehicle due to waiting on parts for a recall and Ron went above and beyond! He kept us updated on our car’s progress and was super nice. Shout out to Ron! More