Germain Lincoln

Absolutely the worst service I have received. Almost impossible to schedule service . Something as simple as an oil change took four phone calls to schedule. Almost impossible to schedule service . Something as simple as an oil change took four phone calls to schedule. More

Brand New Lincoln Black Label. Dealership has had the car 3 times as the car dies after 3 days of no use. I told them I would pick it up today - it its not washed and the car not running. Useless staff car 3 times as the car dies after 3 days of no use. I told them I would pick it up today - it its not washed and the car not running. Useless staff. I am annoyed at the dealership and FORD. They cant figure out what is wrong with the car and they just tell you a BS story every time. USELESS and they don't CARE. The car has a problem it does not work. One of the staff members said "well you cant keep the key in the car". Right and the key wasn't in the car as it say in their parking lot for 3 days !!!!! No CLUE More

Cheryl Rehkopf - Service consultant. She was Professional and courteous. A true asset to Germain Lincoln. I will return to Germain for all my service needs. and courteous. A true asset to Germain Lincoln. I will return to Germain for all my service needs. More

germain service dept. i had an appointment for service and talk to Cheryl Rehkop the service rep,she took my car to the service dept and i had my car back in one hour, Ch i had an appointment for service and talk to Cheryl Rehkop the service rep,she took my car to the service dept and i had my car back in one hour, Cheryl is very personable and knows Lincoln products very well thank you Cheryl More

top shelf Dealer Mark Hill is my service adviser and is a super person and a super adviser,he takes car of my car like it was his own Thank you mark Mark Hill is my service adviser and is a super person and a super adviser,he takes car of my car like it was his own Thank you mark More

Our sales person Mumtaz Jamal Was very attentive and straightforward, and presented as A true professional. A credit to your Dealership and the Lincoln name straightforward, and presented as A true professional. A credit to your Dealership and the Lincoln name More

An exceptional dealer with an outstanding staff. We purchased our Lincoln in 2016 from Germain Lincoln in Naples, FL. Our experience with Germain has been excellent. Cheryl Rehkopf, service person, We purchased our Lincoln in 2016 from Germain Lincoln in Naples, FL. Our experience with Germain has been excellent. Cheryl Rehkopf, service person, is very knowledge, seeing that our Lincoln is well taken care of. We had a few minor problems on our Lincoln, which Cheryl explained in detail and had the problems corrected. You are treated as if you are the only person having a car serviced. I highly recommend the dearlership. Thank you Germain Lincoln and Cheryl Rehkopf More

Service advisor Cheryl Rehkoph very personable, caring and efficient and did her best to help resolve problem. This was the third visit to have this problem addressed and the MKT was returned to me after and efficient and did her best to help resolve problem. This was the third visit to have this problem addressed and the MKT was returned to me after I drove it with a Service Manager. Hopefully it is finalyfixed. More

Service Cheryl Rehkopf was my service representative. She is efficient and very friendly. Repair to my newMkz Was well done. David Miller was the valet and h Cheryl Rehkopf was my service representative. She is efficient and very friendly. Repair to my newMkz Was well done. David Miller was the valet and he was also very nice to work with. More

I took my Lincoln for service recently and Justin Yoerger & Scott Moesner were my service reps. He was right there to greet me at the check in area and informed me on what they were going to do to the vehic & Scott Moesner were my service reps. He was right there to greet me at the check in area and informed me on what they were going to do to the vehicle and approximately how long it would take. He did offer me a ride or a loaner if I desired. Justin kept me informed on the status of the repair and made sure I was comfortable during my wait. Maloney at the snack station also checked to see if I wanted some coffee, soda, juice etc. this dealership service department give you first class treatment. That is why I chose Lincoln and Germaine for my dealership. More