Germain Lincoln

Unhappy Customer Driving Ford products since 1956 and purchased a MKC from Germain in 2015 with a service contract. Never had a service issue previously, but recently Driving Ford products since 1956 and purchased a MKC from Germain in 2015 with a service contract. Never had a service issue previously, but recently a new Service Advisor named Cherie waited on me. I wanted an oil change which was prepaid under the service contract. She said she would look the car over under the 30,000 maintenance inspection and I asked her to check the battery in the car's remote. I was shocked to be handed a bill for almost $750.00. She changed wiper blades, filters and the automatic transmission oil, which wasn't due until over 100,000 miles. I complained, but Service Manager Justin smiled and said,"Look how happy your wife will be since you took such good care of her car." She was not happy and neither am I. We will never deal with Germain again. Good thing the oil change was prepaid or the bill would have been over $800.00. More

Exemplary The dealership is beautiful and inviting, immediately welcomed by Barbara. My sales person was a young man named Arjan Rasidovic. I met him for th The dealership is beautiful and inviting, immediately welcomed by Barbara. My sales person was a young man named Arjan Rasidovic. I met him for the first time In September of 2019, but was not ready to purchase, however, I returned to FL. In October, returned to Germain Lincoln of Naples and requested Arian Rasidovic as my salesperson, The service from beginning to driving My new Lincoln MKC off the lot was easy, efficient, timely and all due to Ari. I would recommend this young, knowledgeable, patient young salesperson to my family and friends. Jean I. Clay More

john stone assisted me in my purchase of a lincoln mkz He was very knowledgeable and took a real interest in my sale, explaining everything about the cars features. I felt very comfortable with the whole He was very knowledgeable and took a real interest in my sale, explaining everything about the cars features. I felt very comfortable with the whole dealership. More

Professionalism I was recommended to bring my Ford Fusion car to service here by an advisor the Germain Toyota whose name is Frank Lopez, and as I have great confiden I was recommended to bring my Ford Fusion car to service here by an advisor the Germain Toyota whose name is Frank Lopez, and as I have great confidence to Frank Lopez that's why I brought my Ford to this dealer to serve for the second time , but I think what makes me feel more comfortable now, is to have an advisor like Cheryl Rehkopf, she makes me feel very comfortable and confident, this is my second experience with her and I hope to continue having many more excellent experiences in the future I continue to bring my car to be served here. She has treated me with a lot of respect and professionalism. Thank you, "Cheryl Rehkopf" More

They do a GREAT job Cheryl Rehkopf, our service consultant, is excellent. Very personable and helpful. Their waiting area is the best I have ever experienced! All employ Cheryl Rehkopf, our service consultant, is excellent. Very personable and helpful. Their waiting area is the best I have ever experienced! All employees at the dealership have been great. More

Cheryl Rehkopf Hands down the best service consultant I have deal with at a Lincoln dealership. I highly recommend Cheryl. Her demeanor, competency and communication Hands down the best service consultant I have deal with at a Lincoln dealership. I highly recommend Cheryl. Her demeanor, competency and communication skills were exemplary. More

Excellent service Scott Moesner saved the day for me! My MKX had a service issue the day my daughter and her family of 5 arrived for a visit at the height of the seaso Scott Moesner saved the day for me! My MKX had a service issue the day my daughter and her family of 5 arrived for a visit at the height of the season. Scott Moesner arranged for me to have a Navigator as a loaner once he heard that we had a big crew here and it was very thoughtful of him. Scott also discovered a few other issues that needed attention on my MKX and they were all taken care of in a timely manner. I am a huge fan of the service department at Germain and will be shopping there for my next car! More

Scott Moessner Service Consultant Recently had our Lincoln Navigator in for service and once again Scott Moessner our service consultant provide service above our expectations always d Recently had our Lincoln Navigator in for service and once again Scott Moessner our service consultant provide service above our expectations always doing the little extra things that make it a pleasure to deal with him and Germain Lincoln More

I always receive the best service from Germain. My service rep, Cheryl Rehkopf, has always taken care of any issue I call about. Fast, courteous, great service. On my last visit she took the time to My service rep, Cheryl Rehkopf, has always taken care of any issue I call about. Fast, courteous, great service. On my last visit she took the time to review my Black Label options. I highly recommend her as your service representative. Also, the concierge service at Germain is the best of any dealership anywhere. More

Service for my MKX I had to service my Lincoln on 3-28-19 and was lucky enough to get Cheryl Rehkopf as my contact person. I simply told her what I needed and it was d I had to service my Lincoln on 3-28-19 and was lucky enough to get Cheryl Rehkopf as my contact person. I simply told her what I needed and it was done with no delay. Very pleasant and helpful More