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Germain Lincoln

Naples, FL

4.5
325 Reviews

13303 Tamiami Trail North

Naples, FL

34110

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Showing 325 reviews

August 15, 2023

Great service! Efficient workflow. Personal attention Julia is a outstanding service rep! Look forward to next service! More

by scoppinger9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julia my service rep FIVE STARS
Aug 16, 2023 -

Germain Lincoln responded

We're glad to know that Julia and our team at Germain Lincoln of Naples provided you with an outstanding and efficient vehicle service! We look forward to seeing you again soon!

August 15, 2023

Clean Justin was my service guy he explain what was going to be done and time it would take and price and car was cleaned nice More

by Paul bad176
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
Aug 15, 2023 -

Germain Lincoln responded

We'll be sure to pass your kind words along to Justin and our Germain Lincoln of Naples team! Thanks so much for the support!

July 28, 2023

The service department has a representative named Justin who is second to none. His commitment to his customers and to Lincoln is impeccable. I will continue to use Germain Lincoln because of the attitude a More

by jjlnaples
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
Jul 28, 2023 -

Germain Lincoln responded

Thanks for the great review! We're glad to know that Justin and our team at Germain Lincoln of Naples have provided you with such excellent service. Your continued support means a lot to us!

July 03, 2023

I took my 2012 Lincoln in for service on airbag warning light and trouble with my adaptive cruise. After paying $240 I found that my airbag was no longer made by Ford—criminal. When I drove the car home, t More

by Jcook5650
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sal Coppola
Jul 05, 2023 -

Germain Lincoln responded

I apologize for the inconvenience you experienced with your service. We strive to provide quality repairs and it's disappointing that we left the wrong impression. I would appreciate the opportunity to discuss this further and see what more I can do to assist you. Please reach out to me at your earliest convenience. Thank you, Wendell Hardy - General Manager - (239) 256-2673

June 26, 2023

In and out real quick and on my wsy with a clean car and a thank you More

by bapman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Stone, Jarrod Kilway
Jun 27, 2023 -

Germain Lincoln responded

Thank you so much for the glowing review! Our team is always happy to help you out!

June 20, 2023

I needed my car serviced rather quickly. We were heading back home in two days. I was very impressed. The service was done in record time and they even washed it for me. More

by Nurse2bmb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike
Jun 20, 2023 -

Germain Lincoln responded

We're happy to hear that you enjoyed working with our team at Germain Lincoln of Naples during your service visit! Thank you so much for the support. We hope to work with you again down the road!

June 19, 2023

Always there when you need service. Pick up and delivery of your vehicle is great More

by kenkudla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sal Coppola, John Stone, Jarrod Kilway
Jun 20, 2023 -

Germain Lincoln responded

We appreciate your trust in our business and look forward to providing you with the same excellent support for many years to come!

June 15, 2023

Professional courteous staff…. particularly in the service department. Beautiful modern facilities. Excellent follow up after service visits. Everyone proud to be in the Lincoln fam More

by Jddonaldson2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Have no names
Jun 15, 2023 -

Germain Lincoln responded

Thank you for your kind words and for giving our service team a shout-out! It's our pleasure to offer professional assistance and state-of-the-art facilities. We are proud to have you as part of the Germain Lincoln of Naples family!

May 16, 2023

Great Service Department! Justin was very efficient, knowledgeable and fun to work with. I highly recommend Germain Lincoln of Naples. More

by Daniel P Yanich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
May 16, 2023 -

Germain Lincoln responded

Daniel, thank you for sharing your positive experience with our Service Department at Germain Lincoln of Naples. We're thrilled to hear that Justin provided efficient and knowledgeable service with a friendly and enjoyable approach. Thank you for the recommendation, and we hope to see you again soon for your automotive needs.

May 15, 2023

Four hours to simply replace the battery? Really??? One hour ismorethanenough,, so I lostanotherday,, who cares? Thetimecantbereplaced,it’s gone forever More

by morelord26
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Stone
May 16, 2023 -

Germain Lincoln responded

We're sorry to hear about the extended wait time for your battery replacement, and we apologize for any inconvenience this has caused. We understand that your time is valuable and we're taking steps to improve our procedures to ensure a more efficient service experience moving forward. If you have any further questions or feedback, please don't hesitate to reach out to us directly. Thank you, Cindy Lentz - Fixed Operations Director - clentz@germain.com

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