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Germain Lincoln

Naples, FL

4.5
317 Reviews

13303 Tamiami Trail North

Naples, FL

34110

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Showing 317 reviews

August 22, 2023

Justin was very helpful - set up appt and handled repair. Ford took too long to find a solution for the recall. More

by troltrav
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
Aug 23, 2023 -

Germain Lincoln responded

We appreciate your feedback and are glad to know Justin was able to assist you with the repair at Germain Lincoln of Naples. We apologize for any delay caused by Ford, but we're here if you need anything else in the future!

August 19, 2023

I had an excellent experience at Germaine Lincoln. My main contact person, Justin, allowed me to develope a quick feeling of trust and confidence related to my auto issue. My total experience was def More

by gjpavich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Do not recall names however all employees I dealt with on that day were at the best customer service. , Sal Coppola, John Stone
Aug 21, 2023 -

Germain Lincoln responded

We're so glad to know that Justin was able to help you feel confident and trusting in our team here at Germain Lincoln of Naples. Thanks for the positive feedback, we appreciate it!

August 15, 2023

Clean Justin was my service guy he explain what was going to be done and time it would take and price and car was cleaned nice More

by Paul bad176
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
Aug 15, 2023 -

Germain Lincoln responded

We'll be sure to pass your kind words along to Justin and our Germain Lincoln of Naples team! Thanks so much for the support!

August 15, 2023

Great service! Efficient workflow. Personal attention Julia is a outstanding service rep! Look forward to next service! More

by scoppinger9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julia my service rep FIVE STARS
Aug 16, 2023 -

Germain Lincoln responded

We're glad to know that Julia and our team at Germain Lincoln of Naples provided you with an outstanding and efficient vehicle service! We look forward to seeing you again soon!

July 28, 2023

The service department has a representative named Justin who is second to none. His commitment to his customers and to Lincoln is impeccable. I will continue to use Germain Lincoln because of the attitude a More

by jjlnaples
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
Jul 28, 2023 -

Germain Lincoln responded

Thanks for the great review! We're glad to know that Justin and our team at Germain Lincoln of Naples have provided you with such excellent service. Your continued support means a lot to us!

July 03, 2023

I took my 2012 Lincoln in for service on airbag warning light and trouble with my adaptive cruise. After paying $240 I found that my airbag was no longer made by Ford—criminal. When I drove the car home, t More

by Jcook5650
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sal Coppola
Jul 05, 2023 -

Germain Lincoln responded

I apologize for the inconvenience you experienced with your service. We strive to provide quality repairs and it's disappointing that we left the wrong impression. I would appreciate the opportunity to discuss this further and see what more I can do to assist you. Please reach out to me at your earliest convenience. Thank you, Wendell Hardy - General Manager - (239) 256-2673

June 26, 2023

In and out real quick and on my wsy with a clean car and a thank you More

by bapman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Stone, Jarrod Kilway
Jun 27, 2023 -

Germain Lincoln responded

Thank you so much for the glowing review! Our team is always happy to help you out!

June 20, 2023

I needed my car serviced rather quickly. We were heading back home in two days. I was very impressed. The service was done in record time and they even washed it for me. More

by Nurse2bmb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike
Jun 20, 2023 -

Germain Lincoln responded

We're happy to hear that you enjoyed working with our team at Germain Lincoln of Naples during your service visit! Thank you so much for the support. We hope to work with you again down the road!

June 19, 2023

Always there when you need service. Pick up and delivery of your vehicle is great More

by kenkudla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sal Coppola, John Stone, Jarrod Kilway
Jun 20, 2023 -

Germain Lincoln responded

We appreciate your trust in our business and look forward to providing you with the same excellent support for many years to come!

June 15, 2023

Professional courteous staff…. particularly in the service department. Beautiful modern facilities. Excellent follow up after service visits. Everyone proud to be in the Lincoln fam More

by Jddonaldson2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Have no names
Jun 15, 2023 -

Germain Lincoln responded

Thank you for your kind words and for giving our service team a shout-out! It's our pleasure to offer professional assistance and state-of-the-art facilities. We are proud to have you as part of the Germain Lincoln of Naples family!

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