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Germain Lincoln
Naples, FL
301 Reviews
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Showing 301 reviews
Helpful March 27, 2023
On my last two visits I have had major problems with your concierge / loaner car operation. The last concierge return of our car was 6 hours late. We waisted a big part of a day waiting on our car. Last concierge / loaner car operation. The last concierge return of our car was 6 hours late. We waisted a big part of a day waiting on our car. Last week I decided to drop the car off for service to avoid anymore concierge issues. I made the appointment a month before and was promised a loan on the day of service. Guess what? No loaner was available. I waisted two and half hours in your waiting room. With both my problems your Service representative blamed poor service on Enterprise rental cars who handle your loaners, etc. My problem is with Germain…not Entetprise. If you have trouble with them…then you need to fix it. We have a Mercedes as well. We have NEVER had any problems with their loaner policy. As you may know….they OWN their rentals. As a person who has had about 10 Lincoln’s …..I am getting less enchanted with the brand event time I have one of these very controllable service issues. I dread the idea of bringing our expensive new car into you for regular service! More
by jbishop1950
Employees Worked With
Jarrod Kilway
March 24, 2023
This was by far the easiest and best dealership I’ve ever done business with. Jose was amazing, honest, and straightforward!!!!! The entire staff was top notch professionals! I highly recommend this plac done business with. Jose was amazing, honest, and straightforward!!!!! The entire staff was top notch professionals! I highly recommend this place !!!! More
by jhump86
Employees Worked With
Jose Iribar, Sal Coppola, John Stone, Jarrod Kilway
August 22, 2022
Germain picked up my car for an oil change, Henry called and said the oil change would be $270, on their web site it’s $145. I said I would ask my husband if he wanted it done, he was Ill and I was taking c and said the oil change would be $270, on their web site it’s $145. I said I would ask my husband if he wanted it done, he was Ill and I was taking care of the car so we could return to mi for medical care, and that I would call back within an hour, I called back and Henry said the work was already done and the car couldn’t be returned until it was paid for. We needed the car so I put the total, of $306, for an oil change, on our visa. Lincoln motor co complaint dept said they don’t deal with dealership disputes, but they did call Germain 3 times and asked Germain to call me.Germain did call and offered me a free oil change next year, i said we were unable to return next year, he said he would call back but didn’t. I disputed the charge with Bank of America, they said they could only deal with quality of work. Roxanne Murphy More
by roxmur1144
Employees Worked With
Henry
May 31, 2022
Yanni was very helpful. I would thoroughly recommend him as someone to buy a car from and look forward to going back in the future I would thoroughly recommend him as someone to buy a car from and look forward to going back in the future More
by andrew.hunter
Employees Worked With
Yanni
May 01, 2022
Salesman was friendly knowledgeable and responsive There was no pressure and I felt comfortable he followed up with a telephone call and I thought that was very professional was no pressure and I felt comfortable he followed up with a telephone call and I thought that was very professional More
by Phvestevich
Employees Worked With
Yonnie yonich
March 25, 2022
Absolutely the worst service I have received. Almost impossible to schedule service . Something as simple as an oil change took four phone calls to schedule. Almost impossible to schedule service . Something as simple as an oil change took four phone calls to schedule. More
by NickBCole
Employees Worked With
Sal Coppola
May 24, 2021
Brand New Lincoln Black Label. Dealership has had the car 3 times as the car dies after 3 days of no use. I told them I would pick it up today - it its not washed and the car not running. Useless staff car 3 times as the car dies after 3 days of no use. I told them I would pick it up today - it its not washed and the car not running. Useless staff. I am annoyed at the dealership and FORD. They cant figure out what is wrong with the car and they just tell you a BS story every time. USELESS and they don't CARE. The car has a problem it does not work. One of the staff members said "well you cant keep the key in the car". Right and the key wasn't in the car as it say in their parking lot for 3 days !!!!! No CLUE More
by pat
Employees Worked With
Gareth, Leslie Sass
May 07, 2020
Cheryl Rehkopf - Service consultant. She was Professional and courteous. A true asset to Germain Lincoln. I will return to Germain for all my service needs. and courteous. A true asset to Germain Lincoln. I will return to Germain for all my service needs. More
by Lincoln
Employees Worked With
Cheryl Rehkolf
April 22, 2020
germain service dept. i had an appointment for service and talk to Cheryl Rehkop the service rep,she took my car to the service dept and i had my car back in one hour, Ch i had an appointment for service and talk to Cheryl Rehkop the service rep,she took my car to the service dept and i had my car back in one hour, Cheryl is very personable and knows Lincoln products very well thank you Cheryl More
by ddeangleis
Employees Worked With
Mark Hill, Justin Yoerger
