Germain Lincoln
Naples, FL
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Justin is great! He is the shining star of the service department. Miguel is always a pleasure to interact with and is very customer oriented. He is the shining star of the service department. Miguel is always a pleasure to interact with and is very customer oriented. More
Personnel pleasant and courteous. Pleasant surroundings to. Wait for completion of service. Explained problem and correction fully. Pleasant surroundings to. Wait for completion of service. Explained problem and correction fully. More
Michael in the service department had always been very helpful but I had not had any experience with sales at the dealership, until now. First, Lindsey Downs, communicated over the phone many times to sh helpful but I had not had any experience with sales at the dealership, until now. First, Lindsey Downs, communicated over the phone many times to share info on a new Navigator and the value of my trade-in. She was very helpful. I had decided to compare deals at another Florida Lincoln dealership but before driving to that dealership I called Germain. Lindsey was off, so Ed Falcone helped me. Ed too was very professional, very courteous, and very knowledgeable. He showed me the Navigator I wanted, had my trade-in valued quickly, and made the experience very enjoyable. Tony in Finance was also great to work with. The whole process took only three hours, and I’m now enjoying my new Navigator purchased at Germain, thanks to a great sales team and a great experience. More
Puerto DeLonne was easy to work with, very knowledgeable and made buying a car a pleasure. Tony was also efficient and very friendly. What can I say? It was very great! and made buying a car a pleasure. Tony was also efficient and very friendly. What can I say? It was very great! More
Do Not Buy a new Navigator from this dealer. Known product defect (excessive vibration at highway speed) for which they have no fix and won’t even attempt. Well documented on Lincoln Forum and Known product defect (excessive vibration at highway speed) for which they have no fix and won’t even attempt. Well documented on Lincoln Forum and other chat boards online. Many others with same problem. Germain offers no fix, no compensation or other remediation, and no concern. Unethical. Do not shop or service here More