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Germain Lincoln

Naples, FL

Overview
Reviews
Vehicles
4.5
317 Reviews
Call Dealership (239) 597-6011
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13303 Tamiami Trail North

Naples, FL

34110

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Showing 317 reviews

November 01, 2023

Excellent service, rapid and convenient location Helpful and courteous staff good waiting area Car wash was good More

by Dave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sal Coppola
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Nov 01, 2023 -

Germain Lincoln responded

Dave, we're glad to know you found our service excellent and location convenient at Germain Lincoln of Naples. Thanks for appreciating the staff and amenities!

October 17, 2023

Justin is consistently attentive and responsive to any issue or question I present. He is an excellent service attendant. More

by jndejesus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
Report | Print
Oct 18, 2023 -

Germain Lincoln responded

We're glad to know that Justin has been able to assist you effectively at Germain Lincoln of Naples. We appreciate your feedback and look forward to serving you again in the future!

October 08, 2023

I can tell you in about five words what I like about the dealership! Job well done!P More

by bingoman1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julia
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Oct 09, 2023 -

Germain Lincoln responded

Thanks so much for the five-star review! See you next time at Germain Lincoln of Naples!

October 08, 2023

Puerto DeLonne was easy to work with, very knowledgeable and made buying a car a pleasure. Tony was also efficient and very friendly. What can I say? It was very great! More

by Cat
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Tony Antonelli , John Stone
Report | Print
Oct 09, 2023 -

Germain Lincoln responded

We're delighted to know that our team at Germain Lincoln of Naples made your car-buying experience a pleasure! Thank you for the positive feedback, and we hope you enjoy your new ride.

October 08, 2023

Do Not Buy a new Navigator from this dealer. Known product defect (excessive vibration at highway speed) for which they have no fix and won’t even attempt. Well documented on Lincoln Forum and More

by Rlflesh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Report | Print
September 26, 2023

Great sales experience at Germain Lincoln. Lindsey Downs did an excellent job from the meet and greet to the delivery of our new 2023 Nautilus. We’ve always received first class treatment in More

by ALSZAF677
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lindsey Downs
Report | Print
Sep 26, 2023 -

Germain Lincoln responded

We're so glad to know that Lindsey and our team at Germain Lincoln of Naples provided you with a top-notch experience! Enjoy your new 2023 Lincoln Nautilus, and thank you for choosing us.

September 21, 2023

Clean Very Friendly Staff were great, answered all our questions & our salesman Ed Falcone was polite & very knowledgeable about our purchase. More

by cad
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ed Falcone
Report | Print
Sep 22, 2023 -

Germain Lincoln responded

We're delighted to know you had a positive experience with Ed and the rest of our team at Germain Lincoln of Naples. We strive for knowledgeable, friendly service! Thanks for choosing us!

September 18, 2023

I bought a car from them and it’s been a terrible experience every time. More

by fermin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sal Coppola, John Stone, Jarrod Kilway
Report | Print
Sep 18, 2023 -

Germain Lincoln responded

I'm sorry that you have been left with a negative impression. If you're willing, I would like to learn more about what has transpired here so we can improve your experience going forward. Please contact me at your earliest convenience. Thank you, Wendell Hardy - General Manager - (239) 301-3313

September 14, 2023

It was a mystery for the service people to discover why my electrical system stopped working,but with teamwork, they were able to solve the problem and deliver my car to me. The service manager, Justin, wa More

by flkay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin K—— was great
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Sep 14, 2023 -

Germain Lincoln responded

We're glad to know our team at Germain Lincoln of Naples was able to solve the mystery and get your car back on track. We'll pass along your kind words about Justin's service!

August 24, 2023

Reputable dealership provided a great and easy buying experience. Salesperson was very helpful and knowledgeable. More

by fairwaysd
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Ed Falcone -Sales Consultant , John Stone, Jarrod Kilway
Report | Print
Aug 25, 2023 -

Germain Lincoln responded

We're glad to know you had a great and easy buying experience at Germain Lincoln of Naples! Our team is always here to provide knowledgeable assistance. Thanks for the positive feedback!

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