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Germain Lincoln

Naples, FL

Overview
Reviews
Vehicles
4.4
301 Reviews
Call Dealership (239) 597-6011
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13303 Tamiami Trail North

Naples, FL

34110

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Showing 301 reviews

June 26, 2023

In and out real quick and on my wsy with a clean car and a thank you More

by bapman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Stone, Jarrod Kilway
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Jun 27, 2023 -

Germain Lincoln responded

Thank you so much for the glowing review! Our team is always happy to help you out!

Helpful
June 20, 2023

I needed my car serviced rather quickly. We were heading back home in two days. I was very impressed. The service was done in record time and they even washed it for me. More

by Nurse2bmb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike
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Jun 20, 2023 -

Germain Lincoln responded

We're happy to hear that you enjoyed working with our team at Germain Lincoln of Naples during your service visit! Thank you so much for the support. We hope to work with you again down the road!

Helpful
June 19, 2023

Always there when you need service. Pick up and delivery of your vehicle is great More

by kenkudla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sal Coppola, John Stone, Jarrod Kilway
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Jun 20, 2023 -

Germain Lincoln responded

We appreciate your trust in our business and look forward to providing you with the same excellent support for many years to come!

Helpful
June 15, 2023

Professional courteous staff…. particularly in the service department. Beautiful modern facilities. Excellent follow up after service visits. Everyone proud to be in the Lincoln fam More

by Jddonaldson2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Have no names
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Jun 15, 2023 -

Germain Lincoln responded

Thank you for your kind words and for giving our service team a shout-out! It's our pleasure to offer professional assistance and state-of-the-art facilities. We are proud to have you as part of the Germain Lincoln of Naples family!

Helpful
May 16, 2023

Great Service Department! Justin was very efficient, knowledgeable and fun to work with. I highly recommend Germain Lincoln of Naples. More

by Daniel P Yanich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
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May 16, 2023 -

Germain Lincoln responded

Daniel, thank you for sharing your positive experience with our Service Department at Germain Lincoln of Naples. We're thrilled to hear that Justin provided efficient and knowledgeable service with a friendly and enjoyable approach. Thank you for the recommendation, and we hope to see you again soon for your automotive needs.

Helpful
May 15, 2023

Four hours to simply replace the battery? Really??? One hour ismorethanenough,, so I lostanotherday,, who cares? Thetimecantbereplaced,it’s gone forever More

by morelord26
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Stone
Report | Print
May 16, 2023 -

Germain Lincoln responded

We're sorry to hear about the extended wait time for your battery replacement, and we apologize for any inconvenience this has caused. We understand that your time is valuable and we're taking steps to improve our procedures to ensure a more efficient service experience moving forward. If you have any further questions or feedback, please don't hesitate to reach out to us directly. Thank you, Cindy Lentz - Fixed Operations Director - clentz@germain.com

Helpful
May 09, 2023

Excellent service as promised by Julia. Vehicle was fully serviced in one hour while waiting in very nice lobby. More

by Fthomas.ryan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julia Gault
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May 09, 2023 -

Germain Lincoln responded

We are pleased to hear that Julia went above and beyond to deliver the high-quality service you deserve! Thank you for coming by Germain Lincoln of Naples!

May 09, 2023 -

Fthomas.ryan responded

Julia is very professional and a great asset for Germain!

Helpful
May 04, 2023

We had a very warming and friendly experience. Our truck was repaired and washed while we had a leisurely walk and had breakfast. Very impressed with the staff, especially our service advisor Just More

by tdpalma
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Yoerger
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May 04, 2023 -

Germain Lincoln responded

We are elated to hear about your positive experience! Here at Germain Lincoln of Naples, we strive to make every visit as comfortable and friendly as possible. We are happy that Justin provided excellent service to you and are glad to have him on our team! Safe travels!

Helpful
April 07, 2023

Very responsive and kept me up to date. Justin and Julia were terrific.i recommend highly More

by Robert
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Justin and Julia in service
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Apr 18, 2023 -

Germain Lincoln responded

Thanks for recommending Germain Lincoln of Naples, Robert! Justin and Julia will be so appreciative of the shout-out. Safe travels!

Helpful
April 06, 2023

We have been very impressed by this dealership. From sales to service, we’ve been treated extremely professionally. More

by johndmillerny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
Report | Print
Apr 06, 2023 -

Germain Lincoln responded

We are so glad you have had many stellar experiences with Germain Lincoln of Naples, John. Thank you for being a loyal customer - we will see you for your next service!

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