Back

Germain Lincoln

Naples, FL

4.4
301 Reviews

13303 Tamiami Trail North

Naples, FL

34110

Directions

By Type

Showing 301 reviews

September 21, 2023

Clean Very Friendly Staff were great, answered all our questions & our salesman Ed Falcone was polite & very knowledgeable about our purchase. More

by cad
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ed Falcone
Sep 22, 2023 -

Germain Lincoln responded

We're delighted to know you had a positive experience with Ed and the rest of our team at Germain Lincoln of Naples. We strive for knowledgeable, friendly service! Thanks for choosing us!

September 18, 2023

I bought a car from them and it’s been a terrible experience every time. More

by fermin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sal Coppola, John Stone, Jarrod Kilway
Sep 18, 2023 -

Germain Lincoln responded

I'm sorry that you have been left with a negative impression. If you're willing, I would like to learn more about what has transpired here so we can improve your experience going forward. Please contact me at your earliest convenience. Thank you, Wendell Hardy - General Manager - (239) 301-3313

September 14, 2023

It was a mystery for the service people to discover why my electrical system stopped working,but with teamwork, they were able to solve the problem and deliver my car to me. The service manager, Justin, wa More

by flkay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin K—— was great
Sep 14, 2023 -

Germain Lincoln responded

We're glad to know our team at Germain Lincoln of Naples was able to solve the mystery and get your car back on track. We'll pass along your kind words about Justin's service!

August 24, 2023

Reputable dealership provided a great and easy buying experience. Salesperson was very helpful and knowledgeable. More

by fairwaysd
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Ed Falcone -Sales Consultant , John Stone, Jarrod Kilway
Aug 25, 2023 -

Germain Lincoln responded

We're glad to know you had a great and easy buying experience at Germain Lincoln of Naples! Our team is always here to provide knowledgeable assistance. Thanks for the positive feedback!

August 22, 2023

Justin was very helpful - set up appt and handled repair. Ford took too long to find a solution for the recall. More

by troltrav
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
Aug 23, 2023 -

Germain Lincoln responded

We appreciate your feedback and are glad to know Justin was able to assist you with the repair at Germain Lincoln of Naples. We apologize for any delay caused by Ford, but we're here if you need anything else in the future!

August 19, 2023

I had an excellent experience at Germaine Lincoln. My main contact person, Justin, allowed me to develope a quick feeling of trust and confidence related to my auto issue. My total experience was def More

by gjpavich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Do not recall names however all employees I dealt with on that day were at the best customer service. , Sal Coppola, John Stone
Aug 21, 2023 -

Germain Lincoln responded

We're so glad to know that Justin was able to help you feel confident and trusting in our team here at Germain Lincoln of Naples. Thanks for the positive feedback, we appreciate it!

August 15, 2023

Clean Justin was my service guy he explain what was going to be done and time it would take and price and car was cleaned nice More

by Paul bad176
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
Aug 15, 2023 -

Germain Lincoln responded

We'll be sure to pass your kind words along to Justin and our Germain Lincoln of Naples team! Thanks so much for the support!

August 15, 2023

Great service! Efficient workflow. Personal attention Julia is a outstanding service rep! Look forward to next service! More

by scoppinger9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julia my service rep FIVE STARS
Aug 16, 2023 -

Germain Lincoln responded

We're glad to know that Julia and our team at Germain Lincoln of Naples provided you with an outstanding and efficient vehicle service! We look forward to seeing you again soon!

July 28, 2023

The service department has a representative named Justin who is second to none. His commitment to his customers and to Lincoln is impeccable. I will continue to use Germain Lincoln because of the attitude a More

by jjlnaples
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
Jul 28, 2023 -

Germain Lincoln responded

Thanks for the great review! We're glad to know that Justin and our team at Germain Lincoln of Naples have provided you with such excellent service. Your continued support means a lot to us!

July 03, 2023

I took my 2012 Lincoln in for service on airbag warning light and trouble with my adaptive cruise. After paying $240 I found that my airbag was no longer made by Ford—criminal. When I drove the car home, t More

by Jcook5650
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sal Coppola
Jul 05, 2023 -

Germain Lincoln responded

I apologize for the inconvenience you experienced with your service. We strive to provide quality repairs and it's disappointing that we left the wrong impression. I would appreciate the opportunity to discuss this further and see what more I can do to assist you. Please reach out to me at your earliest convenience. Thank you, Wendell Hardy - General Manager - (239) 256-2673

...
4
...