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Germain Lincoln
Naples, FL
330 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 330 reviews
May 07, 2014
Purchase experience The 2014 MKZ is our second purchase, of an MKZ, from Germaine, both were very satisfactory, both in the vehicle, service, and personel involved with The 2014 MKZ is our second purchase, of an MKZ, from Germaine, both were very satisfactory, both in the vehicle, service, and personel involved with the purchase. Dean R. Schladorn More
by Schladorn
Employees Worked With
Sal Coppola, Leslie Sass, Jerel Mair
April 23, 2014
Great service at Germain I have been a Lincoln customer for over 5 years. I reside in Cary NC and FT Myers Beach FL. I will only have my car serviced at Germain Lincoln. My ex I have been a Lincoln customer for over 5 years. I reside in Cary NC and FT Myers Beach FL. I will only have my car serviced at Germain Lincoln. My experience is always positive. Justin Yoerger is my service professional with Germain and I have always found Justin to be very knowledgeable, professional and courteous. Germain's service department also has a first class waiting area for customers. Service with Germain and Justin has been long and positive. More
by kellyb55
Employees Worked With
Justin Yoerger
March 28, 2014
I was going to write about Scott Wat a wonderful experience. We are from Michigan and had to have our oil changed before heading back up north. What a greeting from your personnel whe Wat a wonderful experience. We are from Michigan and had to have our oil changed before heading back up north. What a greeting from your personnel when we arrived. Scott Moessner was especially there for us. More
by Stack1937
Employees Worked With
Scott Moesner
March 28, 2014
I purchased my 2013 MKZ in New Jersey. I made the service appointment for the 5000 mile service. Upon entering the service area, I was met immediately by Justin Yoerger. He was friendly and profess service appointment for the 5000 mile service. Upon entering the service area, I was met immediately by Justin Yoerger. He was friendly and professional. My car was serviced in the timeframe Justin had noted and it was also washed and cleaned inside and out. I was very happy with my service experience at Germain Linclon. More
by mkelly13144
Employees Worked With
Justin Yoerger
March 04, 2014
I took my MKS to Germain for the first time. Needed service. I was greeted by a gentleman by the name of Scott Moessner. I left Germain some years ago with a bad taste in my mouth. After meeting Scott. service. I was greeted by a gentleman by the name of Scott Moessner. I left Germain some years ago with a bad taste in my mouth. After meeting Scott. the service he provided to me as a newcomer, I will return to Germain as long as I can work with Scott! He explained everything to me, ushered me into a beautiful lounge and made sure I was well cared for and understood what was going to be done to my car. I look forward to my next trip to Germain. Thank you! Patricia Yeats More
by Kipper
Employees Worked With
Scott Moessner
March 03, 2014
JustinY. Is very nice to me, but he loves my Lincoln MKZ. I trust Justin to make decisions for me about my Lincoln, he loves his job and has excellent customer service, you are lucky to have him work for you I trust Justin to make decisions for me about my Lincoln, he loves his job and has excellent customer service, you are lucky to have him work for you! More
by Lynnp2000
Employees Worked With
Justin Yeuger
August 22, 2013
I purchased a used 2004 Lincoln Navigator from Germain over the internet with 28,000 miles on it. I did this from a franchised dealer, as they generally take care of their customers. However, after bei over the internet with 28,000 miles on it. I did this from a franchised dealer, as they generally take care of their customers. However, after being assured that the Navigator was "like new" and had undergone a 110 point inspection, I was disappointed when it arrived: Here are the issues so far: 1. Drivers side unlock button does not work 2. Backup "radar" does not work (beeps constantly) 3. AdvanceTrac seems to be consistently over-reacting and braking front wheels w/o any slippage and while on dry roads - stops when AdvanceTrac is disabled 4. Left headlight not functioning! 5. Paint on hood faded along edge on passenger side and orange-peeled on top of fender on passenger side 6. Only one key - really? 7. CD player cover will not electronically retract face of player - must be manually forced - CDs connot be played 8. Drivers' side cooled seat not functioning 9. Weird noises coming from transmission 10. No temp tag! (Despite charging me an $800 paperwork fee!) 11. Air suspension problems 12. Heated/Cooled Seats do not work 13. Remote mirror controls do not work 14. Rear wiper does not work 15. Heater does not work And, as a bonus, they didn't actually ship the car with any license plate screws so I had to go to Home Depot! Some of this should have been fixed, and all of it should have been disclosed. This is poor service bordering on fraud. More
by e350v10
Employees Worked With
Rick Gatliff Jeff Smith
December 15, 2012
Over the years, one has been very impressed with the courtesy and the service given. The new facilities are excellent, as is the waiting area and the snacks and drinks provided. Will Sell is always rea courtesy and the service given. The new facilities are excellent, as is the waiting area and the snacks and drinks provided. Will Sell is always ready to assist in anyway possible. I am very impressed! Thank you! Merry Christmas and Happy New Year! More
by royvonne
December 15, 2012
These people are a pleasure to work with. Their price is right, the new facility is outstanding and the service both from the sales and service departments is very friendly and on time. They go out of thei right, the new facility is outstanding and the service both from the sales and service departments is very friendly and on time. They go out of their way to make sure you get what you want and don't try to push things you don't want. Their operation is frist rate. More
by macarthyd
Employees Worked With
Leslie Sass
December 15, 2012
I have either purchace or leased several Lincolns from Germain in the past 7-8 or so years. I have always dealt with Will Sell in all of these transactions He is the reason I continue to buy or lease my L Germain in the past 7-8 or so years. I have always dealt with Will Sell in all of these transactions He is the reason I continue to buy or lease my Lincolns from Germain. His product knowledge, attitude of fairnes and honesty and his deamenor are the reason my wife and I are the long time customers of Germain Lincoln. Respectivlr Eddie & Georgette Newins More
by Edward Newins
