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Germain Lincoln

Naples, FL

4.5
317 Reviews

13303 Tamiami Trail North

Naples, FL

34110

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Showing 317 reviews

May 06, 2024

Excellent service. Very concerned about taking every option to repair my car. Wonderful dealership. Professional service. More

by cmurphy237
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
May 06, 2024 -

Germain Lincoln responded

We're delighted to know you had such a positive experience with our team at Germain Lincoln of Naples. We always strive for the highest level of customer satisfaction. Thanks for sharing your feedback!

April 21, 2024

The dealership repaired my recall it instructed us how to use The screen on the dashboard. More

by Ralph.siwa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sal Coppola
Apr 22, 2024 -

Germain Lincoln responded

We're thrilled our team could effectively assist you, Ralph! Thank you for being a Germain Lincoln of Naples customer.

April 09, 2024

Service was performed in a reasonable time and the service rep was very professional in his interaction. More

by dfasbury
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Stone, Jarrod Kilway
Apr 09, 2024 -

Germain Lincoln responded

We're glad to know that you found our service at Germain Lincoln of Naples timely and professional. Thanks for the positive feedback!

March 10, 2024

Prompt service for a recall but took months for the part. However from start to end service was provided in a professional manner. More

by Kamper
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service manager
Mar 11, 2024 -

Germain Lincoln responded

We appreciate your patience with the part delay and are glad to know that you found our service at Germain Lincoln of Naples professional from start to finish. Thanks for sharing your experience!

March 08, 2024

Lindsey and Tony were wonderful and walked us through the entire process professionally without a problem. Thanks. More

by ted
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Stone
Mar 11, 2024 -

Germain Lincoln responded

We're glad to know that Lindsey and Tony made your experience at Germain Lincoln of Naples a smooth one. Thanks for the positive feedback!

February 20, 2024

I have always had my vehicles serviced at Germain Lincoln and it has been great service! More

by Tammyl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sal Coppola
Feb 20, 2024 -

Germain Lincoln responded

Thank you for trusting Germain Lincoln of Naples with your service needs, Tammy! We look forward to assisting you the next time you're in need.

February 17, 2024

Terrific customer service! Spot on treatment and caring.They take care if any issue no matter what it is. More

by purpleldy
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will the service guy, Sal Coppola
Feb 19, 2024 -

Germain Lincoln responded

We're delighted to know you had a terrific experience with our team at Germain Lincoln of Naples! We always strive to provide top-notch service and care. Thanks for your review, we appreciate it!

January 14, 2024

Nice looking place. They expected me at the time we agreed. I found a comfortable place to sit. The TV volume was turned low enough so I could read and I waited while th More

by LesJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sal Coppola
Jan 15, 2024 -

Germain Lincoln responded

Les, we're glad to know you had a comfortable and efficient experience at Germain Lincoln of Naples. We appreciate your feedback about the coffee service, but are glad you enjoyed the coffee! Thanks for choosing us for your car servicing needs!

January 08, 2024

Efficient, reliable, personalized. Good follow through. Comfortable waiting area with coffee available. Clean and safe restrooms More

by Hybrid CT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael
Jan 09, 2024 -

Germain Lincoln responded

We're glad to know you had a comfortable and efficient experience at Germain Lincoln of Naples. Your positive feedback about our facilities is greatly appreciated!

January 07, 2024

In trying to fix front camera, they disabled the rear camera, which always worked properly…. Also, charged me instead of warranting. The right front tire was leaking, and although they rotated the tires… More

by Norma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Julia, Sal Coppola, John Stone, Jarrod Kilway
Jan 08, 2024 -

Germain Lincoln responded

Norma, I'm sorry to read about the issues you've been experiencing with your vehicle and our service. This certainly isn't the level of quality we aim for. It's great to know that Julia has been helpful throughout this process though! We'd like to look into these matters further so we can help make things right - please reach out at your earliest convenience. Thank you, Cindy Lentz - Fixed Operations Director - clentz@germain.com