Germain Lincoln

Another Great Experience Germain Lincoln and Justin Yoerger have always provided me with excellent care and service. Justin is very knowledgeable, trustworthy and always a ple Germain Lincoln and Justin Yoerger have always provided me with excellent care and service. Justin is very knowledgeable, trustworthy and always a pleasure to work with. More

Excellent and determined to resolve all concerns Justin Yoerger was excellent and provided excellent service during my 60,000 Mile service. He worked with me to determine a problem that I was having Justin Yoerger was excellent and provided excellent service during my 60,000 Mile service. He worked with me to determine a problem that I was having with my vehicle that only appeared once in a while and diagnosed to have it repaired. Fred L. More

Don B Love the professionalism and service provided at Germain Lincoln. Justin Yorrger provides a great customer service everytime we come in. Stoppe Love the professionalism and service provided at Germain Lincoln. Justin Yorrger provides a great customer service everytime we come in. Stopped by to See Sal Coppola on another lease in the future. More

Nice people, good work. I have taken my Lincoln there ever since I moved to Naples (3 years). I have always been pleased with the service. Scott Messenger is my service man a I have taken my Lincoln there ever since I moved to Naples (3 years). I have always been pleased with the service. Scott Messenger is my service man and he is very on "top of everything" and very nice to deal with. My only complaint is I liked the self serve coffee and food available at your old dealership. I am a big coffee drinker and felt embarrassed to keep asking her for more. One time she was so busy talking with a customer that I couldn't get served. Why pay the extra amount for a person, unless people were eating way too much!! I would certainly like to serve myself when I want. Above is a very small concern, just thought you would like to know. More

Power steering unit issues/fantastic service I had a $1250 power steering unit job done June 2016. Upon picking up the vehicle, I broke down on the way home. As it turned out, the power steering I had a $1250 power steering unit job done June 2016. Upon picking up the vehicle, I broke down on the way home. As it turned out, the power steering belt wasnt installed right and it broke off which in turn, tore my serpentine belt. I spoke with the service dept mgr Joe. He sent a tow truck, offered to bring me a rental to use. The next day, Joe called me to explain what happened. He then blew me away.. gave me back every dollar I paid the day before!!!! Wow!!! Who offers service lIke that these days! No one! Obviously they also replaced the serpentine belt and power steering belts again. I will never go anywhere else. My hubby has a new Ford Edge.. that vehicle will also be going there for all if it's needs. Thank you Germain and Joe for outstanding service! Joe told me that his father always told him "it's not about the mistakes made, it's how you recover from it". Words I will use in my daily life. More

Repair of 2016 MKX I took my week old 2016 MKX in to see Scott Moesner, my Service Advisor, because the Lincoln My Touch was acting up. It turned that the hard drive had I took my week old 2016 MKX in to see Scott Moesner, my Service Advisor, because the Lincoln My Touch was acting up. It turned that the hard drive had failed in it. The part was backed ordered from Ford. Scott went to dealer management who approved taking the part from another new Lincoln and putting it in my car and then replacing it in the unsold car when the part came in. This is another example of Scott and Germain always putting the customer first. Dave D. More

Another great service experience Great customer waiting area. Scott Moessner Is my service manager and always does a great job managing my routine maintenance. Scott met me at the doo Great customer waiting area. Scott Moessner Is my service manager and always does a great job managing my routine maintenance. Scott met me at the door and explained what maintenance was needed and optional. More

AS ALWAYS Great, friendly and reliable service at a fair price - thank you Scott Moessner. Germain Lincoln is one of my best experiences since I live in Naple Great, friendly and reliable service at a fair price - thank you Scott Moessner. Germain Lincoln is one of my best experiences since I live in Naples since 1996 ... Thank you! More

Always a pleasure! Made an appointment for routine service, Scott Moesner approached me with a service ticket that was already prepared in hand, I waited in the pleasant Made an appointment for routine service, Scott Moesner approached me with a service ticket that was already prepared in hand, I waited in the pleasant waiting room for the routine service on my 2014 MKZ to be completed. My husband and I drive 50 miles round trip to deal with this dealership, they're the best, very different feeling from competitors., very professional, no surprises. More

Professional and Courteous Michael is loaded with knowledge about the vehicles available at Germain. He helps you identify what they have available that meets your needs. At t Michael is loaded with knowledge about the vehicles available at Germain. He helps you identify what they have available that meets your needs. At the same time he leads you to the vehicle in their inventory that most closely meets your vehicle of interest. He knows his cars and their strengths. A professional salesman who helps get you and the dealership to a common answer. More