Germain Lincoln

Old school approach with lacking customer service Attempted to purchase a new Lincoln with the friends and family pin but could not get an accurate breakdown of plan pricing. Had a salesman give me a Attempted to purchase a new Lincoln with the friends and family pin but could not get an accurate breakdown of plan pricing. Had a salesman give me a hand written total amount owed. Did not break down plan price, rebates, taxes or tags- just an out the door number that he stated was all I needed. Unless I was willing to leave a $5000 deposit for them to find me one, I could not have a breakdown in pricing. This is not in accordance with Lincoln plan buyer rules. More

Very professional Justin was excellent he helped us with a recall that ford in Naples could not Very pleasant facility we would definitely go there again should the oc Justin was excellent he helped us with a recall that ford in Naples could not Very pleasant facility we would definitely go there again should the occasion arise Well done! More

Dennis Leach did a great job Dennis Leach was instrumental in our purchasing a Lincoln MKS from Germain Lincoln.....he was not overbearing, very likable and was willing to negotia Dennis Leach was instrumental in our purchasing a Lincoln MKS from Germain Lincoln.....he was not overbearing, very likable and was willing to negotiate leading to a sale..........he also followed up two days after the sale with issues that we had..........that really impressed me More

Quick check up before heading north Scott Moesner oversaw our check up before heading north, and couldn't have been nicer. We had a great experience with Melany while waiting for our ca Scott Moesner oversaw our check up before heading north, and couldn't have been nicer. We had a great experience with Melany while waiting for our car. She made us coffee, tea and shared plenty of breakfast goodies. As we left, our car was spotlessly cleaned, and we were on our way. We shall return in the fall for another visit at Germain Lincoln. More

Great service Service is on time and thorough, did not try to upsell. Waiting area is very comfortable and the snacks are a nice extra . Free car wash is another we Service is on time and thorough, did not try to upsell. Waiting area is very comfortable and the snacks are a nice extra . Free car wash is another welcomed extra. More

Great Service and Great Service Advisers Justin Yoerger is the service adviser I have always dealt with at Germain Lincoln. He is courteous, smart, knowledgeable about the products, and trea Justin Yoerger is the service adviser I have always dealt with at Germain Lincoln. He is courteous, smart, knowledgeable about the products, and treats me with respect and excellent results. He makes it a pleasurable experience to have my service performed at Germain Lincoln in Naples, FL. Robert S Foster More

Very professional, courteous. Because an alert on the instrument panel of my Lincoln indicated a problem, I went to the service department. No appointment. Justin gave me immedia Because an alert on the instrument panel of my Lincoln indicated a problem, I went to the service department. No appointment. Justin gave me immediate attention and promptly followed up on my issue. He was courteous and very professional throughout the entire time. More

Excellent Service Experience Germain is a great dealership with very helpful, knowledgeable staff like Justin Yoerger. My vehicle was serviced while I waited, was thoroughly wash Germain is a great dealership with very helpful, knowledgeable staff like Justin Yoerger. My vehicle was serviced while I waited, was thoroughly washed and vacuumed, and Justin reviewed the entire servicing process with me in detail. Nothing but high praise for Germain Lincoln! More

Great Overall Dealership There is nothing better than to find a great dealership that has a great service center. Germain Lincoln has both! People like Justin Yoerger is one There is nothing better than to find a great dealership that has a great service center. Germain Lincoln has both! People like Justin Yoerger is one of the reasons. Thank you! Highly recommend them. More

Could not be improved upon. March 1, 2017 Dropped my car off at 9:am for first 4000 mile check-up. Explained to Scot Moessner I had trouble starting it this morning. He expla March 1, 2017 Dropped my car off at 9:am for first 4000 mile check-up. Explained to Scot Moessner I had trouble starting it this morning. He explained could not get at that problem till next day and got me a loaner car, he called me at 3:00 that afternoon. My car was fixed! that`s what I call going the extra 2 miles! More