Germain Lexus of Naples

The service was scheduled on line with no problem. I was greeted promptly on my arrival and the work was done within the time estimated by the service advisor who was very friendly and courteous. The waiti greeted promptly on my arrival and the work was done within the time estimated by the service advisor who was very friendly and courteous. The waiting room is pleasant. More

All the the staff were helpful and kind to me when I entered the salesroom. It did not take long before I was ready to sign the papers to lease the new lexus. I was given assurance that I would be give entered the salesroom. It did not take long before I was ready to sign the papers to lease the new lexus. I was given assurance that I would be given all the help I would need to understand this great car. More

I was very pleased with the service department. We spend winters here. Your service department and Beverly Coppola are great to work with. So much better that up in Ohio! winters here. Your service department and Beverly Coppola are great to work with. So much better that up in Ohio! More

My experience as a whole was top notch; the customer service was amazing on every level. I would strongly recommend Germain to anyone looking to purchase, sell, trade- or lease a vehicle. service was amazing on every level. I would strongly recommend Germain to anyone looking to purchase, sell, trade- or lease a vehicle. More

Great experience. Sales-rep very helpful, knowledgable, patient and never " rushed me." Business Manager, Roger, presented purchase options clearly and with dealer added accessories. Sales Manager, Trish patient and never " rushed me." Business Manager, Roger, presented purchase options clearly and with dealer added accessories. Sales Manager, Trish Cano, was Great! Sales Manager, Trish Cano, was Great! More

I had a great experience at the dealership. Frank, Trish, and MIke in finanace were great. I would recomend the dealership to friends and family. and MIke in finanace were great. I would recomend the dealership to friends and family. More

Work was done quickly and at my convenience. My service was professional and friendly and explained the options for repair very clearly. Dave is truly a great role model for your team. Separate comment, was professional and friendly and explained the options for repair very clearly. Dave is truly a great role model for your team. Separate comment, this is the most annoying survey. I do not want an account but survey will not let me submit without creating one. More

Should not have started the work without knowing if your shop had the replacement tire. Service took 2 days. Everything was done with quality except the basic principle of "do I have the parts to do the w shop had the replacement tire. Service took 2 days. Everything was done with quality except the basic principle of "do I have the parts to do the work". The front service person, not Dawn Slanec, told me when I handed him the keys that the tire could not be fixed and needed to be replaced. All worked out in the end but lacked that professional touch I expect from Lexus More

Ann Bess went the extra mile to get me a competitive price, and terms for a new ES350. She made the experience wonderful and I anticipate sending her leads from our group of friends interested in getti price, and terms for a new ES350. She made the experience wonderful and I anticipate sending her leads from our group of friends interested in getting a great car for the best price. More

The service was above and beyond, as was dealing with Dave McKinney always a pleasure. Had oil change, tire rotation and hood adjustment. also thanks for washing the car,... thanks Dana Teele Dave McKinney always a pleasure. Had oil change, tire rotation and hood adjustment. also thanks for washing the car,... thanks Dana Teele More