Germain Lexus of Naples

Mr. Dave McKinney was a True Professional. Our Service Experience was beyond our expectations! We appreciated Mr. Dave McKinney's professionalism. Sincerely, Michael & Laura Flisk Experience was beyond our expectations! We appreciated Mr. Dave McKinney's professionalism. Sincerely, Michael & Laura Flisk More

Amazing service. Shawn Chapman took care of me like I was h. After 10 years as a Mercedes owner it was refreshing to be treated with such great service. Shawn Chapman followed and reported ever step of the servi After 10 years as a Mercedes owner it was refreshing to be treated with such great service. Shawn Chapman followed and reported ever step of the service to me. The entire staff including the man that washed and delivered the car to me took pride in their work and enjoyed displaying and explaining what was done. More

Gerard Faccio was very nice to work with. We visited many times to pick out our new car. He was patient and informative with all of our questions. He never pushed us or made us feel pressured and we many times to pick out our new car. He was patient and informative with all of our questions. He never pushed us or made us feel pressured and we truly appreciated that. When we finally did decide which car to purchase, Gerard explained everything to us before we left to be on our own driving our new Lexus. We are very happy with our car and the dealership. More

I visit Naples for two months every winter. Usually just get an oil change before heading home. I felt that it was time for brakes. Carrie was my advisor-have used her before. She was polite, efficien get an oil change before heading home. I felt that it was time for brakes. Carrie was my advisor-have used her before. She was polite, efficient and kept me informed on what needed to be done. Price was as quoted. She is a very valuable employee Bob Kelly More

Buying experience From the time we entered the dealership until we finished the purchase of our Lexus RX 350, everyone was friendly, courteous and professional. Our exp From the time we entered the dealership until we finished the purchase of our Lexus RX 350, everyone was friendly, courteous and professional. Our experience was exceptional and we will refer our friends to Germain. More

Our Long Term Relationship with Lexus & Toyota Naples Over the years we have shopped for Autos and Bought 2 Toyotas and 2 Lexus from Germain Naples. Sometimes the negociations have taken considerable time Over the years we have shopped for Autos and Bought 2 Toyotas and 2 Lexus from Germain Naples. Sometimes the negociations have taken considerable time and effort but have always been pleasant even if they did not end with an immediate sale. This is compared with a recent sales experience with BMW Naples where we were considering a BMW X-3 that was so unpleasant when an immediate sale was declined by us that we never went back. We consider the both the sales and financial men we had dealings with in this most recent purchase to be both very nice people and very efficient in their positions. More

Excellent, excellent, excellent! I bought a Q7 Audi, Excellent, excellent, excellent! I bought a Q7 Audi, pre-owned, from this dealership. I was made to feel like I was buying one of their top of the li Excellent, excellent, excellent! I bought a Q7 Audi, pre-owned, from this dealership. I was made to feel like I was buying one of their top of the line fine Lexus autos. Brett Shields, my sales consultant, made this experience a low anxiety, low stress and most pleasant one. Michael Lawson, the director of finance, allowed for the seamless completion of my purchase, extended service agreement, and secured loan from Lexus. The interest in meeting any and all concerns of the client is directly aligned to the warmth and comfort this dealership affords. Respectfully submitted, Howard Parker, Fort Myers, Fla. More

Shawn Chapman is an outstanding service manager. Shawn is an important part of why we buy our new cars at Germain Lexus. We have recommended him to our friends. is an important part of why we buy our new cars at Germain Lexus. We have recommended him to our friends. More

Everyone that we have come into contact with at Germain Lexus has been very friendly and exhibited exceptional customer service, including our recent visit where we met Beverly Coppolla. We had several qu Lexus has been very friendly and exhibited exceptional customer service, including our recent visit where we met Beverly Coppolla. We had several questions and Beverly saw that each one was answered to our satisfaction. More

I was not scheduled for a loaner car and after I described the problem with the brakes, Dave said I am going to get you a loaner car because we may need it for more than a day to fix. He knew I was described the problem with the brakes, Dave said I am going to get you a loaner car because we may need it for more than a day to fix. He knew I was on my way to Naples to work and was thinking ahead of my needs rather than causing me an inconvenience to get the work done. Dave called me at the end of the day to give me a status report on my car and that it would be fixed the next day as soon as they received the part. When the car was fixed Dave called and said it was ready and didn't make me rush over to get my car and return the loaner vehicle - he let me do it later in the day instead. When he told me everything was covered under warranty - I was really happy! Great job Dave! More