Germain Lexus of Easton - Service Center

Great service Aaron was very friendly and professional. He explained all the service that would be performed and the cost. He also arranged for an on-the-spot loa Aaron was very friendly and professional. He explained all the service that would be performed and the cost. He also arranged for an on-the-spot loaner, since the service would take longer than I had expected. Dale Niesz More

Lexus at it's Best Really enjoyed Lexus of Easton so far. We bought a great 250h and they've help keep it great condition. Very knowledgable, friendly and gracious. W Really enjoyed Lexus of Easton so far. We bought a great 250h and they've help keep it great condition. Very knowledgable, friendly and gracious. With car washes and vacuuming, nice waiting room and polite employees throughout the facility goes a long way, thank you! More

Great Service Brought my 2003 ES 300 to Germain after having problems at a local repair shop. Aaron was exceptionally helpful and knowledgable - he took the time t Brought my 2003 ES 300 to Germain after having problems at a local repair shop. Aaron was exceptionally helpful and knowledgable - he took the time to explain the mechanical issues to me even though I had arrived to pick up he car after he was supposed to be off work for the day! I cannot say enough good things about his work ethic, knowledge and friendly/helpful attitude! More

Overall good All was good except they did not appraise the car as anticipated. I will have to set aside time to bring the car back in for an appraisal to determin All was good except they did not appraise the car as anticipated. I will have to set aside time to bring the car back in for an appraisal to determine if we will consider trading it in as requested. More

Service Aaron Doty was great to work with. From the moment my husband and I stepped into his office, we knew he was all about quality customer service. My Le Aaron Doty was great to work with. From the moment my husband and I stepped into his office, we knew he was all about quality customer service. My Lexus is a 2001 GS 300, and we were very concerned of the issues of service it needed. Aaron was very pleasant to work with and he took the time to explain all of the needed repairs and kept us informed on all issues. More

Complete Satisfaction This recommendation is being given for Janet Jamison. We have purchased two RX 350's in the past 6 years and have loved both of them. We met with Jan This recommendation is being given for Janet Jamison. We have purchased two RX 350's in the past 6 years and have loved both of them. We met with Janet and she made us feel very welcome and comfortable, as if we had known her for years. She is very professional and knowledgeable of the products she is selling. Our dealings with your Lexus Dealership at Easton Town Center and especially with Janet have been on a professional level, but also on a personal level. Janet keeps in touch with us and always contacts us on our birthdays and our anniversary. I cannot say enough about Janet and her great personality. She is definitely an asset to your Lexus dealership and we always feel comfortable to stop and see her when we come in for service.. Sincerely, Pam and David Verne More

Quilter nana I have had my Lexus 350 for 7 years. I purchased it at Germain. I have had nothing but wonderful service. Aaron is very efficient and personable. I have had my Lexus 350 for 7 years. I purchased it at Germain. I have had nothing but wonderful service. Aaron is very efficient and personable. More

Excellent experience w/Aaron Doty & service team at Germain I'm a new customer of the Service Dept. at Germain Lexus of Easton. I brought my 2005 Lexus in for regular scheduled maintenance, and was extremely i I'm a new customer of the Service Dept. at Germain Lexus of Easton. I brought my 2005 Lexus in for regular scheduled maintenance, and was extremely impressed with all aspects of the experience. I worked with Aaron Doty, and I cannot say enough about his excellent personal level of service. He was very knowledgeable on the deep technical information related to the work I was having done, but explained it to me in a way I could understand, and was happy to take the time to answer all of my many questions. And, was able to offer me personal recommendations on 'grey area' issues/questions, based on his years of industry experience. The following weekend, another question came up - I left him a voicemail message on a Saturday, and he called me back that same morning with the answer. Truly excellent customer service, over and above normal expectations. An excellent experience. More

It was time to get my oil changed/car serviced and because I live 2 hours away I need to stop on a Saturday. I called after hours to get my appointment and left a message but forgot to follow up the because I live 2 hours away I need to stop on a Saturday. I called after hours to get my appointment and left a message but forgot to follow up the next morning (Friday) for a Saturday appointment. I called Friday afternoon and spoke with Ashley and she was still able to get me in on Saturday at the perfect time. My weekend schedule was filling up fast in the month ahead so I really appreciated the accommodation. Germain Lexus is one of the most accommodating, client friendly businesses I have ever used. My service advisor is Aaron Doty. Aaron is always friendly and upbeat, I expect that in service but it doesn't always happen other places. What makes Aaron standout is his product knowledge and his ability to explain what my car needs, when it needs it, and how it benefits me. On this visit I could not get my trunk open and Aaron showed me how to open the trunk if the valet lock out is tripped. I had forgotten about that feature. While showing me the button in my glove box that locks the trunk, Aaron noticed some unusual wear on my door trim. Aaron had all 4 trim pieces replaced. He assisted me with the appropriate cleaning product for my beige leather seats too. Having Aaron as a service advisor is truly like having an easy button for your automotive needs!!!! It's almost time to replace my tires and Aaron explained exactly where my tires were wearing and how much tread I had left so I could plan for that major purchase. When I described my driving habits and how I feel like I'm replacing tires too frequently, Aaron was able to make a reccommendation for a different type of tire that could better suit my car and my driving needs. I am so grateful that I have Aaron assisting me with my car, and I'm so grateful that Customer Service is top of mind at Germain Lexus of Easton. It keeps me driving 2 hours from home for sales and services! More