Germain Lexus of Easton

I have always been impressed with the quality of customer service I have received at Germain. My best experience has been through the service department, specifically Alena Bankes. Alena has always been service I have received at Germain. My best experience has been through the service department, specifically Alena Bankes. Alena has always been prompt at returning my calls and providing me information that has helped solve problems, even if it was not a specific "service issue" - for example when I was having difficulty understanding why a satelite radio service was not working. The last vehicle I leased was through Dennis Jacob. Dennis worked well with me in finding the vehicle I was interested in leasing for the next three years. He also helped expedite the process in order that I spent the least amount of time as necessary to finalize the deal. More

I have purchased five new cars from Germain Lexus. Each time I have received exceptional and courteous service. Once when traveling out of state I had a problem and was not able to get the help I needed fr time I have received exceptional and courteous service. Once when traveling out of state I had a problem and was not able to get the help I needed from the local Lexus dealer. I called Germain Lexus and my salesperson made a call on my behalf. Problem solved. Cliff Stoudt is friendly, knowledgeable, and easy to talk with. During my most recent car buying experience Cliff made sure that I received the same level of service that I have come to expect. Then he went one step further. I was impressed that he included my wife Karen in our conversation and answered each and every question that she had in a very professional manner. I would highly recommend Cliff Stoudt and Germain Lexus. Dr. David Martin More

Mark Radabaugh helped me purchase the car of my dreams- a 2004 Lexus RX 330! He was so diligent about helping me find the perfect vehicle that had class and was affordable for my budget. He explained the w 2004 Lexus RX 330! He was so diligent about helping me find the perfect vehicle that had class and was affordable for my budget. He explained the whole process and answered every question that I had about the car, payments, interest, service, etc. He made the "car buying process a simple, non stressful task! He is an amazing salesman and I have recommended him to all my clients and friends who are interested in purchasing a new car. More

Germain of Easton was a great place to buy a new car. The salesperson (Bryan Jordan) was easy to deal with, down to earth kind of guy. All negotiations were quick and I felt I got an awesome car at a gr The salesperson (Bryan Jordan) was easy to deal with, down to earth kind of guy. All negotiations were quick and I felt I got an awesome car at a great price. The car was not on the lot, but was delivered quickly. They went over all the options taking time to set up some of my preferences like blue tooth to my phone right as I inspected my new car. I would definately recommend this dealer to anyone looking for a new car. More

We have had at least one, and usually 2 leased Lexus' since 1995. We have always dealt with Germain. This last experience lived up to the high expectations that we have come to expect. Our sales represen since 1995. We have always dealt with Germain. This last experience lived up to the high expectations that we have come to expect. Our sales representive was very informative and attentive without exerting pressure. The car we wanted had to come from another dealer and that was handled in a very professional manner. There has been follow up from the salesman ever since we leased the car. We were not a one-time event for this person. More

I don't know where to start... I have always purchased "new" automobiles. They have included BMW, Accura (2),Honda, Audi,Lincoln, Fiat, & Pontiac. All of these vehicles were purchased in Columbus. The exp "new" automobiles. They have included BMW, Accura (2),Honda, Audi,Lincoln, Fiat, & Pontiac. All of these vehicles were purchased in Columbus. The experiences that I had and continue to have with Germain Lexus of Easton is FAR superior to the other dealerships. Every time I go there whether for routine maintenance or to purchase leather cleaner (no Armor All on this baby), or to ask a question, EVERY employee there cannot do enough for me. I believe ALL of their employees have had EXTENSIVE training in customer service. I have also noticed how the entire staff works as a cohesive unit whose exclusive goal is to deliver a wonderful product and service that is second to none!!! Jane S. Fishman More

We have dealt with Janet for several years on different car purchases. We love dealing with her. She will work her hardest on getting you the best deal, find the right car, and does not pressure you into car purchases. We love dealing with her. She will work her hardest on getting you the best deal, find the right car, and does not pressure you into a purchase of a vehicle. She gives you the time to make your own decision with the time you feel you need to take that step. She makes sure to call you on your birthday, holidays, or just to check on you. The other employees there at the dealership always welcomes you also. More

Dennis was very knowlegdable about the product and service. He was informative without being overbearing. The product is superior to others in its class. The entire sales process from test drive to service. He was informative without being overbearing. The product is superior to others in its class. The entire sales process from test drive to touring the facility was outstanding. I never felt overly pressured, and was treated 1st rate. More

I have bought several cars from this particular dealership and I will continue to make my purchases there. They have always been very good to deal with and the service we get from them is outstand dealership and I will continue to make my purchases there. They have always been very good to deal with and the service we get from them is outstanding. I think they understand that I drive around 100 miles to get to them and they know that I want the best deal possible and I have always walked away feeling like I got a fair deal. More

From the moment my wife and I walked on the lot, until she drove her car off; the experience was very professional and very positive. Cliff and the rest of the staff were welcoming and accommodating. The she drove her car off; the experience was very professional and very positive. Cliff and the rest of the staff were welcoming and accommodating. The follow up after the purchase was second to none. Although the Lexus is a great vehicle, the people at Germain is what sold us. You could buy a Lexus somewhere else, but you will not be treated as well as you are by Cliff and the rest of the staff at Germain. More