Germain Lexus of Easton

I have purchased 7 new vehicles and 4 used vehicles over the last 21 years and I have never experienced customer service like I did last night. (in a positive way!) Buying a vehicle is rarely an enjoyable e the last 21 years and I have never experienced customer service like I did last night. (in a positive way!) Buying a vehicle is rarely an enjoyable experience for me and until last night, I have never felt compelled to recommend a dealership or a sales person to my friends, family or anyone else who will listen. Erika Lee went well beyond what was required of her job and made my wife and I very comfortable. I am positive that I will return to Germain Lexus as a customer in the future. More

I started my research looking for a new/used Cadillac CTS, but after doing a little research on line, I was interested in getting a Certified Pre-Owned Lexus. Just having the peace of mind, that I was CTS, but after doing a little research on line, I was interested in getting a Certified Pre-Owned Lexus. Just having the peace of mind, that I was going to get a quality car with a warranty to back it up, made me pull in to the Lexus dealership. I was not looking forward to going through the used car purchase process, almost dreading it….then came Erika Lee an extremely nice and friendly fantastic individual!! She made my experience an extremely positive one, I was shocked how easy the process was, how friendly everyone was, and how great the whole over all experience was. She used a live pricing tool online to show me I was getting a fair and competitive price for my Lexus. She took the time to show me all the features on the car, and how to use everything, and took me over to the service department, it was just over and above than anything I was expecting. I now have a new outlook on the car buying experience. I would highly recommend Erika Lee and Ted Santagata at Germain Lexus of Easton!!! I know this will be the first place I go next time I am in the market for another vehicle. More

I purchased a preowned vehicle late in the evening from Preston. He was very welcoming and friendly. He walked me through the Germain process demonstrating the live pricing view of similar vehicles. I h Preston. He was very welcoming and friendly. He walked me through the Germain process demonstrating the live pricing view of similar vehicles. I had done some research on my own and found their pricing to be very competitive. My only disappoinment the prevents me from rating all 5's was the company policy that only allows Lexus, Mercedes, and Cadillac to use their free car wash. A preowned BMW purchased from Germain should be permitted to use their car wash. If this policy changes, I'd revise my review. More

I have known Milt Erb, Director of Service, professionally for several years. The service when I take my Lexus in is superb. The staff is very professional and friendly and they make you fe professionally for several years. The service when I take my Lexus in is superb. The staff is very professional and friendly and they make you feel very welcome as soon as you walk in. They gave me a new rental to drive (at no charge) while mine wass being serviced. Their waiting area is exceptional with snacks, coffee, water and a big screen TV to enjoy while you wait. The technician calls me when my car is ready for pick up. When I arrive to pick it up, the technician greets me and discusses what services were performed on my vehicle and sometimes has recommendations on future service that may be needed and the cost involved. They always ask if you have any questions or concerns regarding the service. The car is washed and cleaned on the inside. I would highly recommend Germain at Easton for service to anyone. Jackie Dailey West Jefferson, OH More

I purchased my last vehicle over 8 years ago and was finding it hard to separate. Nonetheless I had to start looking for another perfect car for me and so far I was having no luck. I spent multiply we finding it hard to separate. Nonetheless I had to start looking for another perfect car for me and so far I was having no luck. I spent multiply weekends driving around, testing driving new and used vehicles, and meeting with various car dealers and finally I found what I was looking for. Not only did I find the perfect new 'pre-owned' car for me, but I also had the opportunity to work with some fantastic individuals that went above and beyond what any one else had ever offered in terms of helping me with my new purchase. If I could recommend anyone in particular to work with (in other words if I had to do it again tomorrow) I would make sure I talked with Erika Lee and Ted Santagata first. Erika took me out for a test drive showing me all the great features, answered my questions, and was patient with me when it came to me almost getting cold feet. I loved the friendly, non-pressured environment and found it hard to leave when it came time to finally drive my new purchase off the lot... actually I had to come back later and made sure to thank Erika again for all her help. I didn't know you could have so much fun purchasing a vehicle. And weeks later after my purchase Erika took the time to call me to make sure I was enjoying the new ride. I am enjoying my ride and I hope in another 8 years when I find it time to purchase another vehicle I am as lucky to work with such an amazing group of individuals as I was this time. If you don't believe me go to Germain Lexus Pre-Owned vehicles and find out for yourself. More

Lexus of Easton's employees go the extra mile to be sure you, as a customer, are completely satisfied. This is the 2nd new Lexus I've purchased and deal exclusively with Janet Jamison. Her knowledge of th you, as a customer, are completely satisfied. This is the 2nd new Lexus I've purchased and deal exclusively with Janet Jamison. Her knowledge of the product combined with her experience and honesty is why I have purchased 2 new Lexus'. More

WHAT A PLEASANT EXPERIENCE. I HAVE NEVER BEEN MORE AT WHAT A PLEASANT EXPERIENCE. I HAVE NEVER BEEN MORE AT EASE BUYING A CAR. JANET JAMISON REVIEWED EVERY ASPECT OF THE VEHICLE I WAS INTERESTED IN AN WHAT A PLEASANT EXPERIENCE. I HAVE NEVER BEEN MORE AT EASE BUYING A CAR. JANET JAMISON REVIEWED EVERY ASPECT OF THE VEHICLE I WAS INTERESTED IN AND WAS VERY KNOWLEDGEABLE. SHE INDICATED THAT I WAS WELCOME TO CALL OR DROP BY ANYTIME IF I HAVE ANY QUESTIONS. THE ENTIRE STAFF COULDN'T HAVE BEEN NICER, LOTS OF SMILES AND "HOW ARE YOU TODAY". I AM VERY EXCITED TO OWN A LEXUS, AND IF MY VEHICLE PREFORMS AS WELL AS THIS DEALERSHIP, I WILL GLADLY BE BACK WHEN IT'S TIME FOR MY NEXT LEXUS. More

A fantastic experience from the first minute i entered the dealership. Janet was very patient and helpful throughout the sale. I was always thinking of getting a Audi and had looked at Acura, Infinity, Ni the dealership. Janet was very patient and helpful throughout the sale. I was always thinking of getting a Audi and had looked at Acura, Infinity, Nissan, Mercedes, BMW and Volvo. I was torn about what car I wanted until i stepped into a Lexus dealer, they really know how to look after people and their cars a pure quality. I am really excited about driving my new car and I expect to be back at Germain Lexus of Easton again in a few years for my next new car. More

I contacted Erika after seeing a Honda Ridgeline truck on the web that I was interested in purchasing. This is a Lexus used car dealership but Erika was as knowledgeable about this truck as any Honda dealer the web that I was interested in purchasing. This is a Lexus used car dealership but Erika was as knowledgeable about this truck as any Honda dealer could have been. She knew all the advantages and gave me a great overview of the truck before our test drive. She was very helpful and not pressuring. Lexus of Easton also has a great way to price thier used vehichles that shows you in real time what other similar cars are selling for on websites. This way they know they are giving you a better deal than another lot. I have 2 co-workers who recently purchased here, without my knowing, and they have been very satisfied as well. I would definately recommend this dealership and Erika Lee to anyone who needs a car. More

This is the second new Lexus vehicle that we have purchased from Janet Jamison at Germain Lexus of Easton, and the third new Lexus overall that we have purchased from this dealer. We have been very purchased from Janet Jamison at Germain Lexus of Easton, and the third new Lexus overall that we have purchased from this dealer. We have been very pleased with the quality of the cars that we have purchased at Germain Lexus of Easton, and every staff member that we have come in contact with at Germain has been courteous and helpful. During our most recent purchase, Janet Jamison was very helpful, answered all our questions, and was not pushy. After each new vehicle purchase, Janet has continued to keep in touch with us to say "hi", to see how things are going with our car, and to keep us updated on new things that are going on with the Lexus product line and with the Germain dealership. Our experience with Service Advisor Alena Bankes has been equally outstanding. At each service appointment she reviewed each item that will be serviced and asked if we have any other service needs to look at and if we had any other questions. After the service was completed, Alena followed-up a few days later to see if everything with the service experience was great. If our car needed to be left for service for more than a short time, Germain Lexus of Easton provided a complimentary loaner car. We highly recommend Lexus vehicles and Germain Lexus of Easton. More